Senior Remedy Consultant

Summary: Hands on technical and functional Remedy Architect/Developer with over fifteen years' experience architecting, designing, developing and administering Remedy Applications. Proven ability to deliver Full-Life Cycle Development of Remedy Projects. Designed architecture for Remedy networks to include selecting hardware, software and databases. Proven ability to lead project/development teams of five or more team members.

• Technologies: Customer Care, IT Department CRM, SRM and Help Desk Applications
• Applications: Remedy ARS Versions 1.2 8.1, Visual Basic 6
• Databases: Oracle 7.3 - 10i, MS SQL Server 7.0 - 2005, MS Access 2007
• Operating Systems: Windows 95, 98, NT 4.0, 2000, 2003, HP-UNIX, SUN UNIX, AIX UNIX
• Methodologies: SDLC Process, Client/Server Network Architecture, ITIL Foundation Certified
• Tools: Microsoft Office Suite, MS Project, Visio, Crystal Reports
• Languages: Remedy, HTML, XML, Visual Basic, PL/SQL
• Federal Experience: Former Department of Defense Employee, Ex Military
• Clearance: Public Trust Clearance

Company

Confidential

Remedy Architect/Developer/Project Manager Consultant

Perform duties of Remedy Architect to include recommendations on Server size, Database, Email Engine, Web Mid-Tier also Remedy Project Manager/Developer. Responsible for all phases of the Project Development Life cycle to include requirement analysis, documenting, developing, budgeting and management related to the development of the ARS Remedy 8.1 product from initial conception to the implementation into production environment. I utilize the best in practices' PMI Project Management methodology, team facilitation methods and engineering and productivity tools. I am and excellent problem-solver, I'm motivated and a team player as well as a team-builder developing employees and contract/consultant personnel alike. I've also collaborated with large vendor firms such as BMC Remedy, HP/Compaq, Oracle and Microsoft

Experience/Projects

Confidential

Remedy Architect /Developer Consultant

• Architected Custom workflow to support of OS3 Out of the Box Remedy Telecommunications application
• Developed Dispatching module to integrate with ViryaNet dispatching application
• Customized OOB functionality to meet clients business processes using ARS Remedy Overlay objects
• Developed NetCool integration to ARS Remedy using the IBM Tivoli Netcool/OMNIbus Gateway

Confidential

Remedy Architect /Developer Consultant

• Lead application design review meetings
• Conducted Requirements analysis sessions for ARS Remedy 7.6.04
• Architected System design to include Server size, Database, Email Engine, Web Mid-Tier
• Lead Remedy team in development of customized modules for:
• Consumer Customer Resource Management Incident Tracking Application
• State banks and Congressional Incident Tracking Application
• Created Workflow Objects to enforce OCC business policies and procedures
• Integrated new applications with existing suite of applications such as Active Directory and CRM application
• Participated in the BMC Beta test for ARS Remedy 7.6.04

Confidential

Remedy Knowledge Management SME Consultant

• Subject Matter Expert for Remedy Knowledge Management 7.5 module on a large scale Implementation of the Remedy ITSM 7.5 for the Department Of Homeland Security US-VISIT Project
• Harvesting legacy data from existing Knowledge Management tools
• Formatting legacy data for form and content
• Imported formatted data into Remedy Knowledge Management application using Remedy utility KMConvert

Confidential

Remedy Architect/Developer/Project Manager Consultant

• Architected and Developed BMC Remedy ITIL compliant applications for resale by KFI for small and medium size companies.

Confidential

• Lead application design review meetings
• Conducted Requirements analysis sessions for ARS Remedy 7.1
• Architected System design to include Server size, Database, Email Engine, Web Mid-Tier
• Lead Remedy Architect /Developer Consultant
• Lead Remedy team in development of customized modules for:
• Network Management Monitoring System
• Internal IT Help Desk
• CRM Business Customer Incident Tracking Application
• Created Workflow Object to enforce business policies and procedures
• Integrated new applications with existing suite of applications such as Active Directory and CRM application

Confidential

• Lead application design review meetings
• Conducted Requirements analysis sessions for Remedy 7.0
• Architected System design to include Server size, Database, Email Engine, Web Mid-Tier
• Lead Remedy Architect/Developer Consultant
• Developed Customized application to track Water Management Permits for any water management Projects
• Integrated new application with existing applications such as Active Directory and Customer Permit Database built on Oracle database platform

Confidential

• Lead application design review meetings
• Conducted Requirements analysis sessions for Remedy 6.3
• Architected System design to include Server size, Database, Email Engine, Web Mid-Tier
• Lead Remedy Architect/Developer Consultant
• Lead Remedy team in development of customized application to track projects from conception to completion
• Created and data loaded Knowledge Management Application that cataloged project templates and check lists
• Integrated new application with existing applications such as Active Directory and Customer Transaction Database built on Microsoft SQL database platform

Confidential

• Lead Remedy Developer Consultant
• Conducted Requirements analysis sessions for Remedy 6.3
• Lead application design review meetings
• Lead Remedy team in development of customized application to correlate Customer outages with Network outages

Confidential

Senior Remedy Developer Consultant

• Conducted Requirements analysis sessions for Remedy ITSM 6.0 Suite
• Customized and Implemented ITSM 6.0 Suite with CMDB
• Integrated ITSM 6.0 application with Active Directory for Network Log-in
• Created custom Crystal Reports

Confidential

Lead Remedy Architect Consultant

• Architected System design to include Server size, Database, Email Engine, Web Mid-Tier
• Developed Change Management application for the Navy's ERP application SAP
• Conducted Requirements analysis sessions for custom application
• Lead application design review meetings
• Created custom Crystal Reports