Professional Experience

• Total experience 5.3 yrs
• Working with Huawei as Billing Consultant and Team Lead
• Oracle BRM 2.6 years
• On - site experience - Johannesburg, South Africa and Kuala Lumpur, Malaysia
• Face to Face interaction with Client
• Effective Communication Skills and a ‘Can Do’ attitude

OBRM:

• Over 2.6 years of experience in Oracle BRM with large Telecoms around the world like Confidential Australia, Confidential New Zealand, and Confidential Fiji.
• End-to-End OBRM Architecture and Data model knowledge.
• Pricing Configuration.
• Experience in testing Price Plans.
• Custom Functional modules (FMs) and Data Managers (DMs).
• Billing and Invoicing.
• Policy opcode modification and development of custom opcode and testing by testnap.
• Custom storable Classes, New Service creation.
• Experience with client tools such as Pricing Centre, Customer Centre and Developer Centre.
• Basic knowledge of batch Pipeline Manager Modules and Real-Time rating.
• Basic knowledge of Roaming, TAP Roaming Manager, Incollect, Outcollect, Interconnect.
• Standard utilities like sample act, pin bill accts, pin bill day, bill now etc..
• Day to Day Billing cycle, Pipeline Rating, Invoicing - Production Environment.
• Good in C programming.

Specialities:

• Billing, Price Plan Configuration, C, Unix (Red Hat Certified System Administrator).

(Convergent Billing System):

• 5 months experience in Huawei CBS/ OCS billing system.
• Collect and analyze the FRS from Client at client-side location.
• Pre-paid charging and call flow.
• Huawei AAA module - Installation & Configuration.

CRM:

• Siebel CRM (eBusiness 7) - Product, Plan, Invoice, Account details handling.
• Huawei CRM - Post-paid, Pre-paid customer creation and testing the charging.

Overall:

• HPUX, Solaris production, dev and test environments, cron-jobs, sudo access etc.
• Post deployment testing (of the application/system).
• Involved in Change Management activities.

Projects

Confidential,

Sessions Delivered: Managed Services in BRM, BRM Architecture and Client Tools

Description: This session was initiated as a part of BRM knowledge sharing in Huawei.

Duration: 2 months

Team size: 10

BRM in a production environment.

Explain the 4-tier End-to-End Architecture of Oracle BRM.

Explain the main functionalities of the Client Tools in BRM like

Pricing Centre, Customer Centre, Development Centre.

Project: Malaysia DiGi CBS & CRM

Location: Kuala Lumpur, Malaysia.

Description: This project will upgrade client’s existing billing & CRM system to Huawei’s

CBS (Convergent Billing System) & CRM system with new functionalities.

Team size: 4

Organization: Confidential

Duration: 03 month and going-on

Billing Product: CBS (Convergent Billing System)

Responsibilities: I am part of the high level FRS gathering team.

I join meetings and workshops with client-DiGi-Telenor to gather FRS on collection modules, credit/ debt-control, balance transfer, etc. to finally propose a solution design. DiGi has a 3rd party interface with BRM.

Project: South Africa Telkom

Location: Pretoria, South Africa

Description: This project implemented the upgrade from CBS 1.0 to 1.2.

Team size: 20

Organization: Confidential

Duration: 3 months

Billing Product: CBS

Responsibilities: Gather configuration requirement from client.

Configure and Test CBS 1.2 using Huawei CRM and IDT tool.

Perform CRM/SMAP configuration of CBS 1.2. Test the functionalities of different bundles, products and their charging based on location co-ordinates using Huawei CRM and IDT tool. End to End SIT and UAT on Huawei CBS1.2 service features. Test the functionalities of different Pre-Paid, Post-Paid products and their charging by using the Huawei CRM.

Project: VHA & NZ ( Confidential Hutchinson Australia, New Zealand and Fiji)

Description: Performs day to day Rating, Billing, Revenue Management, Report

Generation for Confidential Australia, NZ and Fiji post paid telecom subscribers.

Maintains a ticketing queue to resolve billing and rating issues of end-users.

Add new functionalities to the system as per new CRs..

Organization: Confidential

Duration: Since Dec-2009 till SEP-2011

OS: HPUX

Billing Product: OBRM 7.0

Responsibilities: Handle Infranet & Pipeline day to day billing cycle and batch pipeline rating.

Resolve billing and rating related issues, run adhoc billing, and formatter.

Handle deployment activities. Reconciliation of billing reports.

Project: Oracle Telecom CoE (Centre of Excellence)

Description: A team of OBRM Architects and Senior Consultants interacts directly with business clients to gather their requirements. The specifications are then implemented in a test environment using Oracle BRM to check the feasibility.

OBRM is customized as per the business requirement.

Organization: IBM India. Pvt. Ltd.

OS: HPUX

Billing Product: OBRM 7.4

Role: BRM Consultant

Responsibilities: Collect business requirements being part of the FRS team.

Analyze and translate Operator’s Price Plan into an equivalent Pricing Model.

Create and Test Price Plans using sample act standard utility.

Test custom Opcodes using Developer Centre and testnap utilities.

Modify Invoice presentation.

Project: AVAYA

Description: This is a Telecom product Support and Maintenance project. Avaya is a telecom product and service provider. The big customer base of Avaya is is managed by 100s of web based applications running under this project.

Organization: Confidential,

Duration: 1.5 yrs

OS: HPUX

Web server: Apache 2.0

Role: Team Member

Responsibilities: Web application and unix prod server support and maintenance. Pre and Post deployment activities like updating server scripts, database, web page update and sanity testing. Direct communication with users.

Project: MAERSK

Description: This is a SSO (Single Sign-on) application Support and Maintenance project.

Maersk is the world’s largest shipping company. It has huge customer/user base. This project manages the user credentials to access the official website of Maersk.

Organisation: Confidential Duration: 10 months

OS: Solaris

Web Server: Apache 2.0

Role: Team member

Responsibilities: Updating LDAP with user credentials using scripts and xml files. Pre and Post deployment activities like updating server scripts, database. Creating and changing CRs in test environments before putting it to production. Monitoring system.

Technical Skills

Languages: C, Java, PL/SQL, HTML, XML

Operating System: Unix, HP-UX, Sun Solaris, Windows

Script: Shell script, Perl script

Database: Oracle 10g/11i

Web/App Server: Apache Http 2.0

Billing Product: Oracle BRM 7.0, 7.4

CRM: Siebel, Huawei

Tools Used

• Pricing Centre, Customer Centre, Developer Centre.
• SharePoint, Putty, TOAD, WINSCP, Remedy, TTI - Netkt, Test Director, Bugzilla, HPSD
• Huawei - Breeze i-deploy, IDT, USM, SMAP, i-Manager

Certifications/ Trainings

• BRM 7 Server Developer, from Oracle University, Enrolment Id - 5278411
• BRM 7 Essentials, from Oracle University, Enrolment Id - 5289905
• RHCSA (Red Hat Certified System Administrator), Certificate No. 543
• RHCE (Red Hat Certified Engineer), from AEM.
• ‘Communication Skills’, IBM Internal.

Achievements

• Excellent feedback from client side.
• Got appreciation mail from Project Manager for resolving numerous tickets in a short span of time during a critical client requirement.
• Among the top performers in team.
• SUMMARY

5.3 years of total IT experience.

Current Role - Billing Consultant in Huawei.

2.6 years experience in OBRM.

On-site travel to South Africa and Malaysia. Direct interaction with clients.

Completed BRM 7.0 trainings from Oracle University - Essentials, Server Developer.

Strong skills in Price Plan configuration

Functional modules (FMs) and Data Managers (DMs), New Service/ Field creation.

BRM Pipeline Manager modules and Real Time Rating

Billing, Invoicing

Good in C programming.

Huawei CBS/ OCS billing product.

Worked on Huawei AAA module - Installation & Configuration.

Prepaid charging & call flow.

Red Hat Certified System Admin certification and completed RHCE training

Applications used: BRM- Customer Center, Pricing Center, Developer Center, HPSD & iremedy, Mercury Test Director, Bugzilla, putty, TOAD, HPSD, SharePoint.

Involved in Change Management activities.

Involved in testing, review and documentation after deployment.