SYNOPSIS:

Data Analyst with 10 years of information technology experiences with Federal and DOD clients. Areas of knowledge include Oracle, SQL, Sybase, SQL Server 2008, T-SQL, UNIX Sun Solaris , Windows etc. An information Technology professional with experience in Data Management and Data Quality projects for government and non-government organizations. Pro-active, Innovative and result oriented IT professional. Equally performs both as a team player and independently. Effectively contributed in work situations requiring an ability to work on multiple, concurrent projects and responsibilities. Always perform with exceptional communication, interpersonal, technical, analytical, strategic planning, troubleshooting, problems solving and leadership skills.

TECHNCAL SKILLS:

Operating Systems: Windows, UNIX Sun SolarisDBMS: Oracle/SQL, SQL Server 2008, T-SQL, Sybase, DB2Documentation Presentation: PowerPoint, Word, Excel, MS ProjectApplications: BMS, VistA, Remedy, Siebel, Track-IT, AWRDS, TOAD, SQL, PVCS, MS Excel, MS Access, FrontPage, CWA, PowerTrak, TOPS, DPS, MIP, JXplorer, Aqua Data Studio Management Database , IBM Tivoli, Business Process Choreographer Explorer, Cropper, WinSCP3, AIX, Jump Server, Management Server, LDAP, Citrix, MSC, Clear Quest, ROID Tool, ASP, .net, Java Script, HTML, etc.

Professional Experiences:

Confidential

Functional Analyst

• Provide systems engineering, technical management and technical advisory support directly to the Government Project Managers and Program Manager.
• Analyze technical assessments of non-functional requirements in the areas of new IT initiatives and Non-functional Requirements related to operational requirements, such as performance, capacity, and availability.
• Conduct in-depth interviews of subject matter experts to obtain information needed to support system change request recommendations.
• Provide systems engineering or technical advisory support to VA project stakeholders Develop and revise system requirements, traceability matrices and/or architecture artifacts Review and support updates to vendor design, development, testing and technical documentation.
• Conduct research on various aspects of existing or proposed projects, and perform analysis of alternatives.
• Experience working with customers, users and project leads in analyzing, designing, implementing and supporting a wide variety of IT business systems covering many diverse applications such as healthcare and financial systems.
• In-depth understanding of functional analysis processes and procedures at the enterprise level.
• Understanding of technical assessments of non-functional requirements in the areas of new IT initiatives and Non-functional Requirements related to operational requirements, such as performance, capacity, and availability.
• Ability to conduct in-depth interviews of subject matter experts to obtain information need to support recommendations.
• Participates in project and portfolio reviews to maintain the project's alignment with the business case.
• Experience developing system requirements, traceability matrices and/or architecture artifacts.
• Experience providing independent, objective reviews of vendor design, development, testing and technical documentation.
• Strong oral and written communication skills.
• Experience with the VA Project Management Accountability System PMAS and ProPath policies and procedures preferred.
• Experience providing systems engineering or technical advisory support to a DOD Acquisition organization e.g. an Army PEO or PM or a VA PM.

Confidential

Sr. Functional Analyst

• Provide triage and support services for the HPS Health Product Support in the areas of applications support, training, and issue resolution.
• Work with the National Service Desk and Project Staff infrastructure, database, and development personnel to troubleshoot issues.
• Verify issue resolution on the customer's behalf.
• Ability to complete multiple simultaneous projects in a timely manner.
• Support for Clinical Information Support System CISS , Bed Management System BMS , and Occupational Health Record-Keeping System.
• Excellent Customer Service and Communication skills.
• Troubleshooting technical issues.
• Used Remedy System to track and document applications issues.

Confidential

Data Modeler/Data Analyst

• Strong Reading, Writing, and Client skills able to communicate, identify, and extract Conceptual Data entities during SME sessions
• Ability to conduct user interviews and perform detailed data analysis to identify appropriate data sources, key facts, and dimensions that support the business requirements.
• Experience in reviewing business and technical/application requirements interpreting and developing them into Conceptual and logical data models design using dimensional modeling leading practices.
• Working knowledge of Physical Data Models.
• Experience in developing source to target data mappings documenting business and transformation requirements performing source system data profiling documenting findings.
• Experience in enterprise data modeling tools and data profiling.
• Experience in relational and dimensional data modeling, enterprise data management methodologies, and possess the ability to analyze large volumes of data for business rules definition and validation.
• In the aforementioned capabilities to support the definition and analysis of data requirements for the supporting business processes and corresponding information systems.

Confidential

TOPS Functional Analyst

• In TOPSHD Transportation Operation Personal Property System Help Desk , I worked with the following modules of ETOPS General, Counseling, Inbound, Outbound, NTS, DPM, OTO and QA .
• Took calls from over 100 GBLOCs worldwide on ETOPS Technical and Functional issues and create SR and resolve those or escalate to ETOPSTIER2. According to the user request, I transferred calls to DPS, GFM, CAB and ETA.
• I also monitored the ETOPSHD email box and created SRs in Siebel and notified the user of the SR creation.
• Technical issues: User cannot login into ETOPS: due to USTRANSCOM does not have a valid DD2875 and AUP forms in the system, user account locked, or Oracle/Java error on the screen due to incorrect version of the Java in the user pc. I did troubleshoot the user login issue and assist them to log into ETOPS.
• Conduct follow-up on opened service requests and contact user to provide update on the issues resolved.
• Produce and develop various ad-hoc and canned reports as required using Oracle Apex and PL/SQL.
• Environment: Windows, ETOPS, CWA, Seibel, Oracle Apex, PL/SQL, Adobe Acrobat, Excel, UNIX Sun Solaris , TOAD

Confidential

Software Tester

• Worked with Business, Development, Quality Assurance, DBA and other support teams to resolve production issues.
• Supported application releases, infrastructure changes, data base modifications, data corrections and other ad-hoc production change requests.
• According to users requests Transferred, Claimed, Unclaimed cases in MIP Workbench and making sure the databases are in sync MNGMT or Aqua Data and BPEAdmin or Business Process Choreographer Explorer .
• Terminated, Deleted, Restarted tasks as user's request for Amendment, Revision and Study cases according to the Workflow diagram. Used XMB to manage content, i.e. delete link of CM content.
• Verified whether user exists in JXplorer. If user does not exist, then create user in LDAP Lightweight Directory Access Protocol and modify information in JXplorer.
• Created and updated users of MIP with Role, Tasks, Groups and Subscriptions, using Tivoli Directory Server Web Administration Tool. Performed folder administration Copy, delete, move etc. using Citrix.
• Verified cases for Review DFIRM DB QA Submission in MIP and try to validate the submission. If the case stuck in upload or in progress, then clear requestids and transfer the case back to the user to run and pass the validation.
• Performed 508 testing for the MIP release 4.2 on Amendment Project, Revision Project and Study Project workflow.
• Reset user MIP account using JXplorer. Updated SOP with the new process.
• Environment: Windows, Unix Sun Solaris , Citirx, SQL Server 2008, AIX, Jump Server, Management Server, LDAP, DB2, JXplorer, IBM Tivoli, MIP, WebSphere, Rational Clear Quest, ROID Tool, Enterprise Wizard Systems, Excel

Confidential

TOPS Functional Analyst

• Researched, resolved and updated functional and technical issues with TOPS Transportation Operation Personal Property System and CWA Central Web Application shipments going to 112 sites worldwide for DOD service members. Supported SDDC's Family First program.
• Conducted additional research for logistic related data issues/ problems, such as inbound, outbound, NTS, OTO and DPM shipments. Worked with TOPS Helpdesk Team to resolve production issues of DOD member's shipment.
• Conducted follow-up on previously opened service requests and contact user to provide update on the issues resolved. Produced and develop various ad-hoc and canned reports as required using SQL.
• Worked as a SDDC/SRC staff TOPS Technical/Functional and take TOPS helpdesk calls, which come from Inbound, Outbound PPSO Personal Property Shipping Office , TSP Transportation Service Provider and DOD service members.
• Environment: Windows, TOPS, CWA, Seibel, ORACLE SQL, Adobe Acrobat, Excel, UNIX Sun Solaris , TOAD

Confidential

Patent Examiner

• Performed examining work on multiple systems and sub-systems with various components.
• Administered, supervised, or performed professional, scientific, technological, and legal work involved in the examination and disposition of applications for patents, exclusive of design patents, to determine the grant or denial of patents based on such applications and in the adjudication of petitions and appeals from decisions on such applications. Reviewed and analyze relational database related applications.
• Utilization of the basic and advanced concepts of the natural sciences, the techniques of all branches of engineering and of the industrial arts, and the application of those aspects of procedural and substantive law generally, and of the statutory and case law applied to patents specifically, which are applicable to the patent examining process.

Confidential

Systems Administrator

• Regression testing of TOPS Transportation Operational Personal Property Systems and CWA Central Web Application . Performed duties of a System Administrator.
• Technical testing of new release of CWA 4.0 EDI Electronic Data Interchange re-engineering process.
• Analyzed CWA 4.0 EDI documents to fix various testing errors.
• Changed backup tapes in eight test servers and ran commands to check, if they are running properly.
• Used UNIX commands to Add, modify and delete users from the test boxes.
• Installed and trouble-shoot Sun Solaris 8 Version 2.02 and TOPS 9.6.1 in the test server.
• Installed and trouble-shoot TOPS Survival Kit in the IV V test servers.
• Installed and configured TOAD Oracle , CWA, Sun Solaris Unix , Silk Meter, Windows XP, Microsoft Office, etc.
• Worked as a backup to the helpdesk to take calls from 160 TOPS sites worldwide to support installation of the Survival Kit.
• Environment: Windows, CWA, Seibel, TOPS, ORACLE SQL, Adobe Acrobat, Excel, UNIX, TOAD, Silk Meter Suite

Confidential

Database Consultant / Software Tester

• Performed queries using Oracle/SQL to find information from different database tables of TEAM.
• Ran scripts to find the solution for the user's TEAM database related errors.
• Used Java Script, ASP, and VB Script for web development.

Confidential

AWRDS Analyst II

• Worked very closely with DOD customers to meet data quality goals, Adhoc reporting needs, data completeness in mission critical environment. Trained client and end users on AWRDS application.
• Set data standards profile, analyze, match format etc to avoid reporting anomalies.
• Ran the day-to-day operations of the AWRDS database based on Army regulations.
• Analyzed and stratified materials for the Army pre-positioned units, using PL/SQL.
• Coordinated and implemented database and software upgrades for the Army installation.
• Wrote SQL queries for army personnel dealing with Army readiness.
• Used automated tools to generate TCMDs Transport Control Movement Document and export electronically to Military Transportation Movement Control MTMC before equipment movement.