Support and Maintenance Activities Resume Profile, SA - Hire IT People

Professional Summary

Around 8 years of IT experience in Mainframe Application Development, Maintenance and Support
Executed various roles including Developer, Team lead, offshore-onsite coordinator, Solution Architect etc
Flexible with Roles Individual Contributor as Developer, Team Lead, Entry Level Management etc

Technical skills

EXPERIENCE:

Confidential

Period: Oct 2012 - till date

Support and Maintenance Activities

Provide 3rd level support to daily Production Batch and 1st level support to System batch
Follow up and make sure of timely completion of scheduled night and day time Batch jobs
Provide on call support to Critical Production bach applications on rotation bases
Prioritising and resolving of daily Production issues / tickets / incidents
Resolve possible low priority tickets by means of executing as tasks
Adhere to KPIs for example by means of
maintaining no. of daily Automatic incidents below threshold
maintaining no. of DSAGs below threshold
maintaining no. Production Changes/patches below threshold ... etc
Make sure of smooth execution and delivery of stable opeartions/tasks for ex. periodical report generation

Period: Aug 2007 Aug 2012

Confidentiai

Role : Sr. Developer Onsite-offshore Coordinator/Team Lead

Responsibilities :

Regular participate in project team meetings to discuss project requirements, specifications, contribution towards designing templates
Individual contribution as a senior developer plus assist and motivate team members in all phases of project life cycle develop, unit test, integration/functional test, System test, defect fix etc
post implementation support by means of incident handling priorities solving immediate production incidents, convert and execute non priority incidents in the form of tasks, task management involving activities from estimation, assignment to team till on time delivery.

Confidential

Role : Sr. Developer

Responsibilities :

Being only developer in the team was responsible for regular participation in project meeting to discuss project requirements in coordination with business developer, specification and design documentation, communicate with various stake holders involved, take ownership of all phases from development till implementation.

Confidential

Role : Sr. Developer Onsite-offshore Coordinator/ Team Lead

Responsibilities :

Regular participation in project team meetings to discuss project requirements, specifications,
Individual contribution as a senior developer plus assist and motivate team members in all phases of project life cycle develop, unit test, integration/functional test, System test, defect fix etc
post implementation support by means of incident handling priorities solving immediate production incidents, convert and execute non priority incidents in the form of tasks, task management involving activities from estimation, assignment to team till on time delivery.

Confidential

Role : Sr. Developer Onsite-offshore Coordinator/ Team Lead

Responsibilities :

Regular participation in project team meetings to discuss project requirements, specifications,
Individual contribution as a senior developer plus assist and motivate team members in all phases of project life cycle develop, unit test, integration/functional test, System test, defect fix etc
post implementation support by means of incident handling priorities solving immediate production incidents, convert and execute non priority incidents in the form of tasks, task management involving activities from estimation, assignment to team till on time delivery.

Confidential

Role : Sr.Developer

Responsibilities :

Being only developer in the team was responsible for regular participation in project meeting to discuss project requirements in coordination with business developer, specification and design documentation, communicate with various stake holders involved, take ownership of all phases from development till implementation.

Confidential

Role : Sr. Developer

Responsibilities :