Professional Summary:

• Over 12 years of IT and Siebel experience with expertise in Siebel CRM/Oracle/SQL/PL-SQL/SQL Server and Client Server and RAD technologies.
• Have wide range of experience in roles of Technical Delivery Manager/Solution-Architect / Techno-Functional-Consultant/ Team-Lead /Application Administrator/Integration Lead for commercial and business applications.
• Siebel 7.7 and 2000 Certified consultant with proven expertise in Siebel CRM with a wide range of experience in Siebel related development and support projects with exposure to CRM best practices.
• Have in-depth hands-on experience in Siebel EAI which includes designing solutions using EIM, Integration Objects, EBC/VBC, Data Maps, Web Services and Siebel Workflow.
• Have rich experience in working with Global Multi-Team for support and Greenfield implementation projects. Possess very strong communication skills and able to interact at all levels of organization.
• Siebel implementation experience includes numerous end-to-end Siebel project implementations having global deployment and rollout and able to leverage systematic methodologies and processes during all phases of the software development life-cycle.

Technical Skills:

• Siebel Applications: Sales Force Automation SFA , Call Center, Consumer Goods, High Technology and Industrial Manufacturing, Siebel Financial Services
• Siebel Modules: Server Administration, Access Control and User Administration, Assignment Manager, Siebel Remote, Siebel Tools, e-Script/VB Script, Siebel COM, Workflow Policies and Processes , EAI VB/COM, IO, EIM, DTS, HTTP, WBI Siebel Adapter , Integration Objects and Signals/Data Maps
• Languages: Power shell 2.0, SQL/PL-SQL, VBA, MS-Visual Basic 6.0, C, Unix Shell scripts
• Databases/DB Technologies: Oracle 9/10g//11g R2, DB2, SQL Server, MS-Access, ODBC
• Operating Systems: Windows 3.1/WINDOWS 98/Windows XP, WINDOWS-NT 4.0, HP-UX 10.2, SCO-UNIX 3.2, SVR 4.2, MS-DOS, Batch Scripting, WINDOWS Server 2000/Windows 2003/Windows 2007/8.
• Software Component Platforms: ActiveX, OLE, COM, ActiveX Data Objects ADO
• Internet Languages/Products XML, HTML
• QA/Testing Tools: Test Director, Rational Portfolio Manager

Project Experience:

Confidential

Team Administrator

Responsibilities:

• Provided Solution and design for integration of Service Request driven and Order management and built POC for dynamic pricing and discount for post first phase of the implementation.
• Facilitated requirements analysis/breakout sessions for deposit management work-stream.
• Coordinated development and delivery effort with offshore resources with sustained mentoring and adequate course corrections as needed.
• Authored design documents and traceability matrix in alignment with the proposed solution.
• Created/presented complex design solutions and process flows of the custom solution to project stake holders.
• Automation and design of Orders through integration with business rules engine.
• Designed process critical Siebel automation workflows for setup of setup of new corporate accounts integrating with mainframe systems.
• Maintain and trouble Siebel server components including analysis of crash and .FDR files.
• Designed email integration for supply orders to the Bank of America vendor using Outbound Communication Manager and custom Email templates.
• Designed batch Interface solution using SQL procedures for data import/export from/to Data Mart.
• Created a COM tool used for LOV load and updates in Dev/QA and Production environments.
• Conducted peer review and code review from a design and code optimization perspective.

Environment: Siebel Financial Service 8.1.1.10, Oracle 11g, Web logic, AIX, Win-XP/Win 7

Confidential

Siebel Solution Architect/Administrator

Responsibilities:

• Provided solution/design for Siebel trouble-ticket feature for capturing order fallout with a trouble ticket being created for exceptions in the process.
• Trouble tickets are created on failure of business validations or systemic failures and e-mails sent to monitoring groups.
• The solution uses out of box capabilities of Siebel trouble tickets integrated with order management.
• Solution includes future provision for integrating Assignment manager and Agreements/Entitlements.
• Web Services are used for interaction with third party systems.
• Solution a data cleaning effort by recreating Siebel environment and developing a data control using Siebel COM object and VBA scripts for data cleansing.
• Siebel outlook e-mail integration.
• Automated monitoring of Siebel servers/components.

Environment: Siebel e-Communications 8.1.1.5, Oracle 11g, Linux, Win-XP

Confidential

Siebel Module Lead /Administrator

Responsibilities:

• Played a key role in design and implementation of Siebel Agreement/Entitlement module.
• Collaborated to develop project plan for Hitachi's PROSPER Americas deployment.
• Authored functional/technical design document and mapped existing business process flows to Siebel objects.
• Install and configure Siebel Server Components and optimize performance.
• Developed COM object for loading of Entitlement Templates for use with Auto Entitlement feature.
• Created custom workflow process, business service to augment the vanilla workflow features.
• Created custom auditing feature for vanilla Siebel objects using business services.
• Customized existing user interface objects like Screen/View/Applets etc.
• Created light version of vanilla BO/BC's/joins to augment data map for auto creation of Agreement and Entitlement objects.

Environment: Siebel Call Center 7.5.3 /Siebel Field Service 8.1, Oracle 11g, Win-XP, Linux

Confidential

Siebel Architect/Team Lead/ Siebel Administrator

Responsibilities:

• As Siebel architect solution and design of the new 8.1 application and upgrade plan from ver. 7 to 8.1.
• Provided critical inputs regarding environment scaling and database sizing.
• Co-authored project plan, pre-deployment/go-live punch list and coordinated with other teams and consolidated inputs to prepare for go-live.
• Authored business continuity document as per CMMI processes of client organization.
• Authored technical design document and mapped functional requirements to the same.
• Provided on demand executive reports and recommendations to client for upgrade and production support.
• Created a COM tool to migrate data from Siebel 7.5 to Siebel 8.1 version of application during upgrade.
• As Siebel Administrator ensured 24x7 availability of Prod, DEV and UAT environments.
• Troubleshooting Siebel server components and analyzing .FDR and .log files.
• Resolved severity 1 issues with minimal business impact and downtime.
• Used BMC Remedy for quick resolution of level 2 and 3 tickets in accordance with the client SLA's.
• Applying patches and migration of repository across PROD/UAT/DEV environments.
• Created optimized PL-SQL scripts to update more than 30 million Siebel records for FIILENET P8 integration.
• Design and develop EAI solution using EBC's for integration with legacy application.
• Integrated with third party applications using web-services, COM, VBA and SWE script.
• Created and maintained EIM interfaces using windows jobs, .BAT files and SQL script/PL-SQL procedures.
• Created PowerShell automated scripts to monitor multiple Siebel servers in DEV/TEST/PROD environments and send e-mail upon detection of potential issues.
• Creation and administration of user access and responsibility, tab layouts and LOV maintenance.
• Created custom workflows for indexing image documents and for e-mail integration for service requests.
• Siebel e-mail integration with MS-Exchange 2010 mail server for Call Center application for both inbound and outbound e-mail communications.
• Involved with creation of some reports using BI Publisher for Siebel 8.1.

Environment: Siebel Call Center 7.5.3 /Siebel 8.1, Oracle 11g, Win-XP, Win-2003, Win-2008

Confidential

Technical Delivery Manager/Team Lead/Solution Architect

Responsibilities:

• Coordinate and proactively involve in Project management activities such as work allocation, managing resources, preparing weekly reports, procurement efforts and manage and co-ordinate issues related to delivery and logistics.
• Requirements analysis, estimation and solution design and implementation with CMMI process based quality management using Rational Portfolio Manager RPM included preparing WBS, milestones/estimations capture of timesheets.
• Siebel Tools Configuration using business services, E-Scripts, Workflow processes, State Models and enabling auditing on select BC's.
• Server Administration including installation, configuration and maintenance server components.
• During production support phase review and RCA for release specific issues.

Environment: Siebel Sales 8.0.0.1, Oracle 10g, Win-XP

Confidential

Integration Lead / Technical Delivery Manager

Responsibilities:

• Conducted effort estimation and Solution validation for delivery of numerous interfaces using WBI Siebel adapter.
• Validation of development architecture for remote delivery centers.
• Authored/Reviewed high-level/low-level designs including peer review of deliverables for team members.
• Provided functional/technical instruction and best practices to team members.
• Collaborated to create key Siebel application asynchronous interfaces using workflow and Integration objects.

Environment: Siebel Field Service ver.7.7.2, Oracle 9.2, Win-XP, WBI Adapter

Confidential

Integration Lead/ Technical Delivery Manager

Responsibilities:

• High level requirements analysis and solution and design and POC on SOA based integration
• Peer-review and design review of the interface solutions of the application being developed at offshore.
• Coordinate and Involve in Project activities such as work allocation, managing resources, preparing
• Developing documents templates for define and design phases of the project.
• Design, develop, review and deploy configuration and Interface solutions.

Environment: Siebel e-Communications ver. 7.8, Oracle 10g, Win-XP, BEA-ESB

Phillip Morris International, Switzerland/India

Team Lead/Integration Lead

Role: Successfully demonstrated Siebel's capability to support all of the client's call center requirements and helped in gaining end-user acceptability.

Responsibilities:

• Presented the high-level solution to the customer to gain an understanding of the existing application and transition of the same to remote team members.
• Designed and developed the EAI solution between Siebel and legacy data systems using eGate.
• Created COM object to synchronize responsibilities for all user types.

Environment: Siebel Consumer Goods 7.5.2.216/7.5.2.7, Actuate ver. 6.0, Oracle 9, Win-XP, eGate

Confidential

Team Lead/Application Administrator

Responsibilities:

• Led the design, construction and testing stages of a highly-customized Asset Management model, Custom Analytics tool and a custom MDM system.
• Co-authored the software to nightly import mainframe data from 15 data sources.
• Loaded more than seven thousand assignment manager rules using COM object.
• Managed the resources, budget, timeline and scope for the last 6 months of the project.

Environment : Sun Solaris 2.6, DB2 Ver. 6.1, 7.2, Siebel Call Center/Service ver. 6.2, 7.04, Actuate ver. 5.0,Win 98/Windows NT,MQSI 5.2

Confidential

Technical Consultant

Responsibilities:

• Planning and design of Infrastructure including database sizing and design.
• Creating of technical design documents.
• Mapping of business process and dataflow in UI objects.
• Creating SQL scripts for database/index design.
• Initial data load using SQL loader.

Environment: Oracle 8, Visual Basic 6, Win NT