Product Test & Support Analyst Resume

SUMMARY:

Overall 7 Years of experience and around 4.5 Years of Professional Experience in Support, Testing, End user of the applications Oracle E - Business Suite, Microsoft Axapta 2012
Expertise in Product Support for Oracle EBS R12 Finance & SCM modules
Experience in all stages of STLC including design, development, testing, implementation and product support.
In-depth knowledge of all the phases of QA Testing. Proficient in performing Manual Testing and an ability to Define all Testing Process.
Excellent knowledge in Finance domain.
Outstanding in Product Support, Testing, Documentation and End-Users Training.
Expertise in analyzing customer needs and taking appropriate steps to implement them in the application development
Good communication and presentation skills and ability to quickly adapt to the environment as a functional consultant.
Extensive knowledge on testing tools like HP ALM, JIRA.
Have strong customer focus, excellent communication; good inter personal and presentation skills.
Having good knowledge in functional part of P2P and O2C cycle on Oracle EBS R12.
Good working experience on Purchasing, Accounts Payable, Order Management, Accounts Receivable, Inventory, General Ledger and Project Costing modules.

TECHNICAL SKILLS:

Technology: Oracle Apps, Microsoft Dynamics Axapta2012, Tally 9.0

Other Tools: Oracle Hyperion (Reports),HP ALM, JIRA

PROFESSIONAL EXPERIENCE:

Confidential

Product Test & Support Analyst

Responsibilities:

Focused on Procure to Pay cycle, Importing of Supplier cost in Project costing and verifying the journals in General ledger module.
Involved in testing financial modules like Account Payables, Project Costing, General Ledger etc.,
Performed Integration Tests, Functionality testing and Regression testing.
End to End Testing which involves the external system called FADEL
Mapping of the requirements with the test case
Preparing the High Level Test Scenarios by referring the Requirements Specifications & Functional Specifications
Preparing the Low Level Test Cases
Logging and Tracking defects through JIRA.
Involved in UAT Support.

Confidential

Oracle Functional consultant

Responsibilities:

Requirements gathering and analysis
Manage Test estimation effort.
Develop Test Plan, Test Cases and Test Data preparation by coordinating with the team
Coordinate with the Technical team
Defect management and retesting of the test cases after defect fix in JIRA.
Logging and Tracking defects through HP ALM.
Handle client calls during UAT support activities
Responsible for tracking the defect to closure status.
Prepared understanding documents for the modules.

Confidential

Oracle Finance Functional

Responsibilities:

Coordinated work schedules and deliverables with onsite team members and client team.
Managed Support issues on daily basis
Attended to Support Tickets on Priority basis without escalations
Fixed support issues across finance modules like Purchasing, AP, AR, Fixed assets & GL modules
Supported Period close activities in Oracle Finance modules
Develop Test Plan, Test Cases and Test Data preparation for Adhoc Customizations in Reports, Process etc.,

Confidential

Associate Functional Consultant

Responsibilities:

Providing requirements to Technical Team
Testing of RFQ Customized process flow from CRM 2011 to AX 2012 and reporting the bug if any to Technical team for fixing the same
Configurations for modules Product information management, Project Accounting, Procurement & Sourcing, Inventory & Warehouse management, Accounts Payable and Accounts Receivable
User manual for the RFQ process with a complete flow from CRM 2011 to AX 2012
Product master and sub-master import through Excel.
Handle the support issues in Pilot environment prior to UAT
UAT support activities

Confidential

Associate Finance Consultant

Responsibilities:

Confidential

Associate Finance Consultant

Responsibilities:

Manage Support issues
Fixed support issues across finance modules like AP, GL and resolved issues.