SUMMARY:

• Certified in Oracle Siebel CRM 8.1 Core Consultant and Siebel CRM 7.5 Consultant
• 12 years of experience with Siebel CRM applications with strategic assessment, Siebel architecture, High level design, Low level design, Siebel customization and development.
• As part of assignments worked in capturing requirements, requirement Analysis, Design, Development of Siebel Business and Consumer Applications, Siebel EAI, Application Maintenance, Functional Studies, Quality Reviews and Testing.
• Hands on experience in field of CRM in areas of Architecture, Business analysis and Project management, Project execution responsibilities include Technical Design Review, Requirement Estimation, Development and Testing.
• Skills in Technical, functional, architectural knowledge has been recognized by employer as well as the clients, received many recognitions and awards for the performances.
• Worked in Agile method delivery as Engineering Team Lead (ETL) and scrum master for 3 years.
• Good interpersonal and communication skills with flair in leading development teams and integration teams across various Organizations.
• Strong knowledge on the outbound and inbound email management functionality.
• Hands on experience on Siebel EAI with Web Services, MQ Services, EAI Dispatch services.
• Worked in Database management and Performance teams where analyzing the data trends in growth, maintaining the integrity of database and improve performance of the SQL queries generated in the back end.
• Strong hands on experience in writing SQL queries for extracting data, mining data for presentations, generate reports using complex SQL queries for sharing informational reports for management.

TECHNICAL SKILLS:

Hardware / Platforms: Windows 98/XP/2000.

Technology: Salesforce (SFDC), Siebel CRM7.5, 7.8, 8.0, 8.1

Programming Languages: Cobal, Java, VB, VB.net, ASP, C/C++.

Databases: MS - Access, Oracle 10i, Oracle 11i, SQL Server 2000/2008r

Scripting Languages: eScript, Java Script, XML, XSLT.

Version Control Systems: MS Visual Source Safe (VSS).

PROFESSIONAL EXPERIENCE:

 Confidential 

Siebel CRM technical Lead

Environment: Salesforce application & Siebel CRM application, Windows

 Responsibilities:

• Understanding the business process that is involved with the Siebel historic data in the day to day activities of HRS Salesforce users.
• Gather the requirements for the end to end business process that is linked with Siebel historic data.
• Designed the Archival solution of the Siebel data in Salesforce application.
• Provide the solution design for the implementation of Archival project within Salesforce
• Created custom Objects for Archive data loaded from Siebel, Customized Page layouts for Standard/Custom objects and assigned Record Types.
• Defined Organizational wide default to restrict access for users
• Defined Lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Extract data from Siebel database (FY: 2005 to Jan 2016) into CSV files.
• Design and create custom objects for Service Requests, SR Attachments, Activities and their attachments in Salesforce to store the Siebel historic data in Salesforce
• Create mapping and importing data into Salesforce using Jitterbit cloud data loader tool.
• Load the decompressed Siebel file attachment documents and their path for future reference and extraction of the attachments in Salesforce.
• Design Solution for dynamically extracting Siebel file attachments of Size 4TB
• Decompress the Siebel file attachments using the available Siebel utilities; store them in a simple and easily accessible way.
• Capture the path of the files that are being decompressed to original document and stored in different small sized folders.

Confidential 

Siebel CRM technical Lead

Environment: Siebel CRM, Windows

Responsibilities:

• Understanding of business processes, IT Architecture, Software Development involving application & products and Working for the value add services and solutions.
• Involving requirement gathering & analysis, design, development of Siebel CRM Applications.
• Onsite - offshore coordination n day to day activities.
• Program Management combined with Requirement Management and Business Architecture skills
• Achieving SLA with the client managing the onsite and offshore team
• Generating and submission of SLA Report, Ticket matrix to the Lead, Analysis and assignment of tickets, Defining, analyzing and reviewing the business and system requirements
• Immediate response to Honeywell for any priority issues and escalation
• Providing the immediate solution for and priority and critical issues within defined SLA
• Working and Coordinating with Honeywell, internal team from other track and other Vendors
• Coordinating with Offshore Team and Lead. Documenting and tracking of Priority Tickets
• Scheduling the weekly status with Lead, Escalating the matters with Lead
• Conducts customer/user satisfaction survey on regular interval of time
• Managing the minor enhancement and maintaining the schedule and resource from onsite and offshore.

Confidential

Sr. Business Analyst and Integration lead

Environment: Siebel CRM, Windows, UNIX

Responsibilities:

• Prioritized the requirements based on business criticality.
• Provided the solution design for multiple sprints
• Developed/Supported and implemented complete sprint 2 functionality
• Implementing incident management integration process for handling tickets
• Deployment planning for multiple environments. Involved in preparing control tower preparation.
• Working with business users to understand key issues and challenges in terms of functionality delivered
• Scheduled tracking of critical defects in multiple modules by closely working with defect owners and bringing to successful closure.
• Coordinating the successful cross technology interaction in computer telephony integration in formulating issue handling, architectural concerns.
• Understand and validate the feasibility of implementation for requirements asked by business users
• Validating estimates for change requests, conducting change control board meetings to understand the change.
• Understanding Integration strategies, common flows for integration, and multiple systems involved in ticket management.
• Provided solution to the product defects in the system.

Confidential 

Sr. Consultant and Lead

Environment: Siebel CRM, Windows, UNIX

Responsibilities:

• Requirement Analysis, providing estimates and plan delivery.
• Involving in design discussion and change requests.
• Leading team for successfully delivery of assigned project
• Delivering EAI and Siebel functionalities.
• Creation of Inbound/Outbound Web Services/Secure Web Services
• Creation of internal and external Integration Objects
• Configuration of Inbound and Outbound Integration workflows
• Creation of VBCs to show data from Legacy Systems on Siebel UI
• Creating and configuring EAI Dispatch services
• creation of Workflow Policies and Reaping Component Request
• Worked on Translation from English application to Hungarian Application.
• Supporting Unit Testing and E2E Testing.

Confidential

Sr. Technical Associate & ETL

Environment: Siebel 7.8.2, UNIX, Oracle 10g, Mercury Quality Center.

Responsibilities:

• Created and customized a standard Applets, Views, Screens and Application.
• Customization of sales and call center modules.
• Performed local data base initialization and involved in creating users and employees in database.
• Developed technical specifications based on functional/process flow documentation
• Responsible to create and customize Siebel GUI layer objects using Siebel Tools
• Worked with Siebel Business objects/Components to do the data object mapping and created other objects like links, joins, based components and objects.
• Enhanced functionality by using Joins, Links, and MVGs
• Designed features such as list applets, form applets, drill down, toggle and
• Creating all kind of PickLists as per requirements
• Configured Multi value links joins at the Business object layer