SUMMARY:

• A senior consultant providing business process analysis and systems expertise, listening for what organizations are dealing with, and reliably delivering solutions that make a difference
• Overall experience of sixteen years in Information Technology, twelve of which, on Oracle ERP Modules
• MBA degree (Management Information Systems specialization) from Iowa State University, USA
• Tier - one consulting expertise at Confidential, Confidential and Confidential implementing Oracle ERP
• Functional expert in Supply Chain and Finance (Order-to-Cash and Procure-to-Pay) processes and a technical savvy in ERP systems, across manufacturing and services organizations
• Completion of Applied, and Modern, Accounting courses from the American University in Cairo (AUC)
• Diverse technical background (ERP, E-commerce, PL/SQL, Architecture, and Hardware)
• Extensive experience adopting project management and enterprise application implementation methodologies, their documentation and reporting
• Effective team-management, transformational leadership and communication skills
• Experience with IT outsourcing models, off-shore operations and remote teams management
• A problem-solver and critical thinker of strong analytical capabilities
• Diverse multi-discipline and multi-cultural experiences and training

TECHNICAL SKILLS:

• Oracle ERP Applications Modules:
• Order Management (OM)
• Warehouse Mgmt. System (WMS)
• Advanced Pricing (QP)
• Mobile Supply Chain (MSCA))
• Shipping Execution (WSH)
• Bill of Material (BOM)
• Inventory (INV)
• General Ledger (GL)
• Costing (CST)
• Accounts Payable (AP)
• Procurement (PO/POR)
• Accounts Receivables (AR)
• Project Manufacturing (PJM)
• Integration: PA, MFG/OPM, ASCP, HRMS, OTM
• Discoverer, OBIA/OBIEE, Toad and Oracle’s SQL Developer, E-commerce, SAP, Siebel CRM Application, Oracle Transportation Management, EDI
• Programming: Visual Basic, Java, PL/SQL, XML, HTML
• Databases: Oracle, SQL Server
• Others: Oracle UPK, MS Visio, MS Projects, MS Office, HP (OVSD, Quality Center, QTP)

PROFESSIONAL EXPERIENCE:

Confidential

Independent Consultant

• Manage company’s activities (operations, accounting, and IT)
• Develop and maintain business relationships with clients
• Provides ERP management, implementation, testing and support services to clients

Applications Architect, Program Governance

• Applications architect for a two-project program, ensuring that the program solution is implemented as per program objectives
• Apply SME in the following areas: Oracle EBS Financials, Oracle EBS procurement, Business Intelligence (OBIEE/OBIA), Oracle MDM, Seibel CRM, Billing and Revenue, Oracle Webcenter.
• Manage two system integrators, and two QA vendors, to deliver and meet the program’s business and system objectives
• Safeguard and oversee the program’s applications delivery activities; requirements analysis, systems analysis, design, configuration, customization, integration, quality assurance, implementation and production support.
• Lead and manage system integrator teams; consisting of functional and technical resources.
• Work with client’s Top Management to develop KPIs to measure business objectives, and to build Business Intelligence to capture such KPIs.

Senior Oracle Consultant

• Managed ten super-users, in seven locations, to support and enhance the Oracle ERP Solution; GL, AP, AR, PO, INV, WMS, MSCA, OM (QP, WSH, ATP), ASCP, BOM and WIP
• Managed and triaged support activities utilizing an online ticketing system; JIRA
• Conducted on-the-job Oracle solution training and oversaw the update and creation of Standard Operating Procedures (SOP) documents
• Managed system adjustments, changes and enhancement requests from issue log to close
• Prepared Canada’s Supply Chain flow status reports, developing and running “health-check” PL/SQL queries to proactively check delinquencies across the Order Fulfillment process and the Sourcing and Inventory Management backing it
• Managed cross regional (US-Canada) system-related procedures to increase cross-regional efficiencies
• Gathered, analyzed and documented business requirements
• Configured OM, QP, WSH, WMS, MSCA, AR and INV
• Gathered, analyzed and documented business requirements for BI reporting (OBIA) and work with OBIEE developers to deliver the reports
• Conducted Conference Room Pilots (CRPs) to demonstrate solution design and configuration to client representatives
• Guided users through User Acceptance Testing and developing Test Cases
• Developed Learning Guides and Job Aids for the R12 features to train user on new features
• Developed and delivered Super-user and End-user training on Oracle ERP
• Developed Functional Specs (MD50) for custom programs, reports and interfaces

Senior Business Analyst

• Analyzed client’s Order-to-Cash process, and led workshops to gather business requirements
• Re-engineered client’s Quoting, Order Management and Inventory Management processes for reduce processing time by 75%
• Developed customer-vendor communication solutions to enhance customer quoting and customer order intake to reduce processing time by over 50%

Senior Oracle Consultant

• Supported the Upgrade of GL, AP, AR, I-EXP, INV, PO, POR, PA, CST modules from R11 to R12
• Advised with Management, on extending the R12 features post a like-for-like upgrade
• Presented the Procurement and Inventory Departments with R12 options to increase efficiencies
• Gathered and analyzed business requirements for, configure, test and migrate additional R12 features.
• Developed Learning Guides and Job Aids for the R12 features to train user on new features
• Collaborated with the R12 upgrade Sponsors on utilizing Oracle EBS to increase efficiencies of the Finance and Procurement Departments
• Offered consultation on strategic procurement initiative, like Spend Analysis (BI Reporting) and Complex Contracts procurement

Senior Oracle Consultant

• Gathered, analyzed and documented business requirements @ Ingersoll Rand/Trane (HVAC Manufacturing)
• Re-designed and configured PO, OM, QP, and INV, CST, and configured WMS & MSCA modules
• Brought a 625,000 SQ.FT status-of-the-art DC live on Oracle WMS, integrating with hardware vendors (carrousels, conveyors and diverts) and voice picking vendors.
• Integrated Oracle Order Management (OM) with Oracle Transportation Management (OTM)
• Conducted Conference Room Pilots (CRPs) to demonstrate solution design and configuration to client representatives
• Reviewed client’s current out-of-box solutions and customizations, to smoothly eliminate “As Is” customizations replacing them in the “To-Be” solution
• Developed and delivered Super-user and End-user training on Oracle ERP
• Guided users through User Acceptance Testing and developing Test Cases
• Developed Functional Specs (MD50) for high-complexity custom programs and reports involving the using and called standard (API's) and understanding the layout of data across tables, and form-views relations

Senior Oracle Consultant

• Analyzed client’s Order-to-Cash and Procure-to-Pay process, and led workshops to gather business requirements
• Re-engineered client’s business process and designed Oracle ERP supply chain solutions and orchestrated cross-modular integration
• Conducted Gap Analysis based on business requirement and Oracle vanilla features
• Configured modules: Order Management, Adv. Pricing, Inventory, Purchasing, Purchasing Contract, isupplier portal, Inventory Costing, Landed Cost Management on Oracle ERP R12 and coordinated data migration for these module, and Integrating Oracle SCM modules with Oracle Demantra, Oracle GL, AP, AR and OPM (@ Mitsui Food Manufacturing and IVC Pharma Manufacturing)
• Gathered, analyzed and documented business requirements for BI reporting (OBIA) and work with OBIEE developers to deliver the reports
• Supported post go-live Oracle ASCP R12
• Developed functional specifications of application customization and extensions and coordinated technical resources to deliver within schedule and budget
• Provided User training and developed training material on Oracle User Productivity Kit (UPK)
• Conducted Conference Room Pilots (CRPs) to demonstrate solution design and configuration to client representatives

Senior Oracle Consultant

• Gathered, analyzed and documented business requirements @ Kaycan Canada (House Improvement Manufacturing)
• Extended current Oracle foot-print to include WMS, MSCA, BOM and WIP
• Conducted Gap Analysis based on business requirement and Oracle vanilla features
• Re-designed and re-configured OM, INV, AR modules to integrate with newer modules
• Manage the requirement for the financial and accounting impact of supply chain activities (vendor purchases, customer sales, and vendor and sales returns)
• Conducted Conference Room Pilots (CRPs) to demonstrate solution design and configuration to client representatives
• Reviewed client’s current out-of-box solutions and customizations, to smoothly eliminate ‘As Is’ customizations replaced by ‘To-Be’ solution
• Conducted a 2-week post-implementation assessment for a client, reporting on opportunities to enhance a 4-year old Oracle R11i foot-print, and the feasibility of an R12 upgrade.

Conversions Team Lead

• Gathered, analyzed and documented business requirements @ Alcatel-Lucent (Telecom Manufacturing).
• Coordinated different requirement across different application and platforms to ensure all stakeholders requirements are met
• Designed functional specification for conversion object in the areas of Order Management, Pricing, Inventory, Costing and BOM and wrote supporting SQL Queries to Objects’ developers
• Conducted the Unit testing, and guide QA and UA testing for conversion objects

Application Manager, Oracle E-Business Suite

• Managed a team of 12 consultants (Rogers’ full-timers and contractors) developing an Oracle ERP support structure and stabilize the application post go-live
• Re-aligned procedures and processes to sustain application support
• Managed deliverables and system enhancements, their scope, development and deployment schedules, and scope changes, for multiple projects and initiatives.
• Monitored vendor activities and their conformity to methodology and best practices in the design and implementation of solutions
• Analyzed client’s Order-to-Cash and Procure-to-Pay processes providing subject matter expertise to enhance them and introduce efficiencies.
• Provided SME supporting the Oracle ERP Modules; Order Management, Accounts Receivable, Inventory, WH Mgmt systems, Purchasing, Accounts Payable, Project Accounting and Manufacturing
• Supported integrations and interfaces with front-office billing and service provisioning systems, external vendor systems (IMEI and SIM files, PO/ASN via EDI), as well as retailers systems (POS)

Managing Consultant

• Managed the execution of project tasks to gather business requirement, design, configure, test and deploy Oracle ERP modules
• Analyzed client’s Order-to-Cash process, and led workshops to gather business requirements
• Re-engineered client’s business process and designed Oracle ERP supply chain solutions and orchestrated cross-modular integration.
• Configured modules: Sales Quoting, Sales Contracts, Order Management, Accounts Receivable, and Adv. Pricing, and coordinated data migration for these modules.
• Developed functional specifications of application customization, extensions and BI reports and coordinated technical resources to deliver within schedule and budget
• Developed test scripts and managed quality assurance testing for the Sales Quoting, Sales Contracts, Order Management, and Advance Pricing modules.
• Provided End-User training and developed training material pertaining for client Oracle ERP solution
• Managed implementation risks with client and managed scope changes, maintaining delivery schedules and aligning multiple initiatives to avoid conflicting requirements
• Managed stakeholder expectations to delivery project requirements within planned schedule, budget and quality

Oracle Specialist /Project Team Lead

• Supervised a team (onsite and remotely) of four consultants, managing workload and monitoring performance
• Analyzed client’s current Order-to-Cash and Procure-to-Pay processes and managed workshops to gather business requirements with different stakeholders
• Delivered a R11 vs. R12 (current-to-proposed) upgrade features matrix, for the Oracle Supply Chain modules.
• Participated an Oracle ERP sales proposal, answer clients inquires about feature of Oracle R12
• Re-engineered and designed the Oracle Supply Chain (OM, INV, PO, WMS, MSCA, PA, & PJM) modules at Rogers Telecom, using Confidential ’s Enterprise Value Methodology (EVM)
• Introduced and demoed Oracle iStore (for retailers purchases), Oracle Install-base (to resolve Rogers equipment tracking), and Oracle Collaborative Planning as a proposed add-on solution.
• Design functional specification and developed documents for Oracle ERP customization and extensions to meet business requirements
• Design integrations with front-office billing and service provisioning systems, external vendor systems (IMEI and SIM files, PO/ASN via EDI), as well as retailers systems (POS)
• Developed test scenarios and reviewed test plans, scripts, and results for all Unit, Quality Assurance, and User Acceptance testing
• Delivered QA Testing the GL, AP, AP and PA modules
• Provided and managed the post-implementation support of Oracle ERP Modules; INV, CST, PO, OM, QP, BOM, Oracle Demand Planning (ASCP), Seibel service orders and request, & EDI Transactions @ Agilent Technologies (Life Sciences Manufacturing)
• Managed initiation of the Change Control process for fixes and enhancement of system Reports, Interfaces, Conversions and Extensions, gather impact-analysis, resourcing requirements, and assessing costs
• Provide subject matter experience and administer the response to Request for Proposals of prospective clients
• Collaborated with project managers, project sponsors and business process owners to:
• Provide functional subject-matter expertise for scoping, sizing and pricing of projects
• Estimate the functional staffing requirements
• Design and plan business requirement gathering and application design workshops
• Participate in the development of the project plans
• Managed the execution of project tasks to gather business requirement, design, configure, test and deployment

Oracle Functional Consultant

• Functional knowledge of Oracle 11i ERP modules; Sys. Admin., OM, Adv. Pricing, AR, PO, AP, PO-Intelligence, GL, INV and CST
• Participate in the development of the project plan, providing SME into planning deliverables, milestones, activities, and resource requirements.
• Managed the execution of project activities to gather business requirement, design, configure, test and deploy Oracle ERP modules at Tunisiana Telecom
• Analyzed clients’ business models Order Management and Procurement adopting Oracle’s Application Implementation Methodology (AIM)
• Re-engineered, designed and implemented Oracle ERP modules; INV, CST, PO, OM, GL, AP, AR
• Design functional specification and developed documents for Oracle ERP customizations (report and features) and extensions necessary to fulfill business requirements
• Plan Oracle ERP unit, integration and user-acceptance testing, develop test plans and scripts, and manage testing activities.
• Provided Oracle ERP 11i functional troubleshooting and end-user support for five clients (Hi-Tech and Household Appliances Manufacturing)
• Provided Oracle’s standard training (Oracle University), as well as End-User training on client’s Oracle ERP solution.
• Managed in-house cross-module functional workshops with colleagues explore applications’ features and integration
• Audited several company projects for quality conformity