SUMMARY:

• A result - oriented, dynamic go-getter with 8 years of total experience in Applicant tracking systems such as Taleo (Oracle Taleo Certified), Kenexa Brassring & learning management systems i.e. iLearn, Taleo Learn.
• Successful in building relations with clients or end users in resolving critical problem areas and delivering on customer commitments, also an effective communicator with excellent technical, analytical, process oriented skills with the ability to resolve all technical issues and guiding the client in right way. Meeting deadlines without compromising quality norms. Understanding & coordinating with end users’/ client’s needs / enhancements, customization, provide solutions in adherence to delivery schedules. Achieving customer satisfaction by ensuring service quality norms and thereby meeting customer expectations
• Travelled to USA, UAE, Saudi Arabia for conducting requirements gathering workshops with the Country's HR and Business teams
• To work with the team in feasibility study for formulating best feasible solutions to the requirements, end to end configuration.
• Presenting POC (Proof of Concept) of the requirements to the Business teams for sign off
• Work with the required colleagues and teams on interfaces design and system testing.
• Assist Business teams in user acceptance testing and fixing issues (if any).
• Prepare required documentations like functional design document, technical design documents, user manuals etc.
• Go-Live support to the client(s).

TECHNICAL SKILLS:

• Taleo Recruiting
• Taleo Onboarding (Legacy)
• Taleo Transitions
• Oracle Business Intelligence (Taleo OBI)
• Taleo Connect Client (TCC Touchpoints, Integration with EBS)
• Taleo Learn
• Taleo - Fusion HCM OOTB Integration
• Taleo Scheduling Center
• Taleo Social Sourcing

PROFESSIONAL EXPERIENCE:

Confidential, New Jersey

Taleo Techno Functional Consultant

Responsibilities:

• Working closely with Talent Acquisition (TA) Team in US Offices to proactively understand enhancement requests and facilitating implementation.
• Serving as a strategic advisor to the TA leadership and provide solutions that will enable them in driving processes/system improvement initiatives
• Resolving the queries of the users on top priority and guide them whenever required.
• Act as a single point of contact for client for all Taleo issues.
• Raise SR with Oracle and co-ordinate with support engineers to fix the bugs.
• Created Job Templates, Requisition Custom Fields, Candidate Fields
• Configuring Requisition Approvals, Offer Approvals.
• Created Candidate Selection Workflows with Hiring process steps
• Creating Questions, Evaluation Forms, rating scales
• Designing Onboarding Forms, Routing the steps as per process
• Creating Selection Lists, ordering the elements
• Uploading Branding file, Career section design
• User Group permissions allocation and coverage areas configuration
• Created user types with different permissions as per business needs
• Developed Custom Forms for Requisitions, Candidate Profiles, Transitions
• Developed Custom Templates for Offer letter
• Developed Offer letter as per current Offer letter Format
• Created BI reports using the Taleo Columns.
• Development and Customization of Forms & Reports

Environment: Taleo Recruitment, Onboarding, Learn, TCC, OBIEE 15A

Confidential

Taleo Implementation Consultant

Responsibilities:

• End to End implementation involving requirements gathering, solution design, implementation, User acceptance testing, Staging, Go-live and Post production support.
• Creating Job Templates, Requisition Custom Fields, Candidate Fields
• Uploading User accounts, assigning User groups, managing permissions
• Configuring Requisition Approvals, Offer Approvals.
• Created Candidate Selection Workflows with Hiring process steps
• Creating Questions, Evaluation Forms, rating scales
• Designing Onboarding Forms, Routing the steps as per process
• Creating Selection Lists, ordering the elements
• Uploading Branding file, Career section design
• Created Online Salary Calculator

Environment: Taleo Recruitment, Onboarding, Learn, TCC, OBIEE 15A

Confidential

Taleo Implementation Consultant

Responsibilities:

• End to End implementation involving requirements gathering, solution design, implementation, User acceptance testing, Staging, Go-live and Post production support.
• Creating Job Templates, Requisition Custom Fields, Candidate Fields
• Uploading User accounts, assigning User groups, managing permissions
• Configuring Requisition Approvals, Offer Approvals.
• Created Candidate Selection Workflows with Hiring process steps
• Creating Questions, Evaluation Forms, rating scales
• Designing Onboarding Forms, Routing the steps as per process
• Creating Selection Lists, ordering the elements
• Uploading Branding file, Career section design
• Created Online Salary Calculator

Environment: Taleo Recruitment, Onboarding, Learn, TCC, OBIEE 15A

Confidential

Taleo Implementation Consultant

Responsibilities:

• End to End implementation involving requirements gathering, solution design, implementation, User acceptance testing, Staging, Go-live and Post production support.
• Approvals setup as per business process.
• User Group permissions allocation and coverage areas configuration
• Creating Job Templates, Requisition Custom Fields, Candidate Fields
• Uploading User accounts, assigning User groups, managing permissions
• Configuring Requisition Approvals, Offer Approvals.
• Created Candidate Selection Workflows with Hiring process steps
• Creating Questions, Evaluation Forms, rating scales
• Designing Onboarding Forms, Routing the steps as per process
• Creating Selection Lists, ordering the elements
• Uploading Branding file, Career section design
• Developed Custom Forms for Requisitions, Candidate Profiles, Transitions
• Developed Custom Templates for Offer letter
• Developed Offer letter as per current Offer letter Format
• Created BI reports using the Taleo Columns.
• Development and Customization of Forms & Reports

Environment: Taleo Recruitment, Onboarding, Learn, TCC, OBIEE 15A

Confidential

Taleo Implementation Consultant

Responsibilities:

• End to End implementation involving requirements gathering, solution design, implementation, User acceptance testing, Staging, Go-live and Post production support.
• Creating ILT’s, Enrollments and uploading users, supervisor accounts
• Designing Learn centers and the pages in sub learn centers.
• Uploading AICC Courses, SCORM Courses using FTP
• Preparing BRD and sign off, UAT, Test scripts.
• Testing and sign off, post go live support.

Environment: Taleo Learn

Confidential

Taleo Implementation Consultant

Responsibilities:

• End to End implementation involving requirements gathering, solution design, implementation, User acceptance testing, Staging, Go-live and Post production support.
• Approvals setup as per business process.
• User Group permissions allocation and coverage areas configuration
• Creating Job Templates, Requisition Custom Fields, Candidate Fields
• Uploading User accounts, assigning User groups, managing permissions
• Configuring Requisition Approvals, Offer Approvals.
• Created Candidate Selection Workflows with Hiring process steps
• Creating Questions, Evaluation Forms, rating scales
• Designing Onboarding Forms, Routing the steps as per process
• Creating Selection Lists, ordering the elements
• Uploading Branding file, Career section design
• Developed Custom Forms for Requisitions, Candidate Profiles, Transitions
• Developed Custom Templates for Offer letter
• Developed Offer letter as per current Offer letter Format
• Created BI reports using the Taleo Columns.
• Development and Customization of Forms & Reports

Environment: Taleo Recruitment, Onboarding, Learn, TCC, OBIEE 15A

Confidential

Taleo Administrator

Responsibilities:

• Taleo Super-user, administrator and implementation consultant
• Super user level day-to-day support provided to all users in order to resolve issues related to SWT, MWT, Career Section, Onboarding and Reporting modules
• User type set-up, User Account and User Group management, Department set-up, Work Location set-up, Source set-up, agency set-up
• Career Section Administration - creating new Career Portals, addition and change in application flows, creating custom branding for Career Sections, managing User-defined forms, Diversity Forms and Statements
• Onboarding and Manager Web Top administration - maintaining Onboarding processes, task Definitions and Roles, Configuration of New Hire Portal, User defined forms and fields.
• Preparing recruiting reports in Taleo Business Objects Reporting module
• Providing process training to both Onshore and Offshore teams as and when required

Confidential

Brassring Administrator

Responsibilities:

• Helping the recruiters in their hiring process, testing the client’s enablement’s new designs, software release & implementation . Also, providing technical Support through Phone, Email for Confidential recruiters & employees who uses Applicant tracking System which is developed Kenexa 2xBrassring.
• Act as primary client contact for assigned projects.
• Answer client queries and handle client requests effectively.
• Gathering the technical requirements and handling the implementation aspects for the client.
• Working on the software design and test them and move them from demo to live.
• Provide clients/advisers with accurate and timely account information within service levels
• Analyzing the defects in the system and work with the onsite engineering to resolve them
• Generating reports for the client on the delivering with the data as per the client requirement
• Obtain client suggestions and recommend appropriate product enhancements.
• Allocating Work to the Team Members, Review the Work and provide support on the required areas of domain / product.
• Educate clients/advisers about up-to-date products and services
• Ensure notes of calls are placed on relevant systems

Confidential

Norton Antivirus Support Engineer

Responsibilities:

• Handling technical issues related with Norton 360, Norton Internet Security, Norton Antivirus, Norton Online Family, and Norton Backup 2.0.
• Provide world-wide Technical Support for all Norton products on a 24/7 basis.
• Provide 1st level technical support and technical advice to a customer.
• Provide Pre-Sales and Post-Sales technical consulting for customer.
• Document all troubleshooting and/or problem resolution actions.
• Assistance using customers using Remote Assistance
• Assisting customers with queries through Chat support

Confidential

Microsoft Support Engineer

• Provide world-wide Technical Support for Windows 7 on a 24/7 basis.
• Provide 1st level technical support and technical advice to a customer.
• Provide Pre-Sales and Post-Sales technical consulting for customer.
• Assisting customers with queries through Email support
• Implemented 3 projects and handled 1 Post Go Live support project in 1 year.
• Developed Online Salary Calculator in Taleo using Java API(Java Script).