Career Objective

With exposure to Custom Application Development across domains like Infrastructure, Education & E-Commerce, I seek an opportunity in a dynamic organization such as yours where I can apply my blend of technical, personal and leadership qualities to contribute to the success of the organization.

Key Skills

• Worked extensively in ASP.NET, C#.NET, ADO.NET, VB.NET, OOPS, Windows/Web Services, User Controls, Custom Controls
• Well versed with RDBMS like MS-SQL Server 2005/2008
• Requirements Gathering and Analysis – contributed extensively to all SDLC phases
• Solution Design and Architecture, Feasibility and Impact Analysis, Web Analytics
• Cloud enabled managed hosting and application hosting services
• CRM tools – Mediachase eCommerce Framework, Customized in-house developed CRM
• E-Commerce Framework - Mediachase, AspDotNetStoreFront
• SAS-70, SOX and PCI compliance objectives
• Reporting Servers (Business Intelligence) – Microsoft SQL Server Reporting Services

Professional Experience

Confidential as Technical Lead-CRM: 
Sept 2010 – March-2012 Senior Software Developer
March 2012-present- Technical Lead

RightNow (Oracle) CRM and its Integration:

• Description: The CRM at MakeMyTrip is extensively used to design and implement workflows for Sales, Service and Marketing (including Analytics, Surveys and Feedback).
• Primary responsibilities include:
• Overall integration of RightNow CRM with MakeMyTrip environment (Website, ERP) - analysis, design, implementation and maintenance.
• MIS Reporting – SQL Server Reporting Services and SSIS packages.
• Resource Management - Successfully managing a four member team of software engineers to support day to day CRM activities – configuration, administration and integration.
• Technology: ASP.NET 4.0, C#, XML, Web Services, SQL Server 2008, RightNow CRM, Microsoft Navision ERP.

Confidential as Senior Engineer:
Aug 2007 – Oct 2008 (On-site on Melstar InfoTech’s payroll)
Oct 2008 – Sept 2010 (on NaviSite’s payroll)

Celerant CRM

• Description: Account Management, Time Management and People Management tool used by various practices across the organization for storing customer and employee data to provide day to day support. The backend Corporate Database (SQL Server) contains sensitive Client Services and Billing information and hence it’s a mission critical application. It has interfaces with other Enterprise applications like HRIS and Salesforce to support the Book to Bill cycle.
• Primary responsibilities include:
• Overall execution and delivery of the project – analysis, design, implementation and maintenance
• MIS Reporting – SQL Server Reporting Services and SSIS packages
• Resource Management - Successfully managing a two member team of software engineers to understand the data and object model of the client’s Corporate Database to be able to successfully translate the business requirements into software solution
• Technology: ASP.NET 2.0, C#, XML, Web Services, SQL Server 2005

Confidential

• Description: The client’s Human Resource (HR) portal is used by management and employees to enter and process performance reviews
• Primary Responsibility include:
• Need to create Resource files so the portal is available in 4 different languages apart from the existing English version
• Technology: ASP.Net 3.5, Ajax and SQL Server 2008 with Reporting Services

Confidential

• Description: The website delivers personalized in-depth astrology products to its customers in an exciting, fully automated, audio format. Rather than reading page after page of text reports, Hear Your Horoscope customers can hear the same detailed information via streaming audio, downloading an MP3 or ordering a CD
• Primary responsibilities include:
• Working as a Module expert mainly responsible for architecture design, coding and App/DB implementation and maintenance
• Understanding and analyzing client’s requirements and coordinating with other team members to collate code and deployment
• Technology: ASP.NET 2.0, C#, XML, Web Services, SQL Server 2005

Confidential

• Description: The web portal is an online site for buying / selling, auction and donation for Comic Relief. A user can register on the site and can publish buy or sales ad online. From the sale of the item, some part of payment is donated to the Comic Relief. Apart from that user can also bid on the auction items posted from the administration part of the site
• Primary responsibilities include:
• Understanding requirements, Architecture Design, Coding
• Payment Gateway Integration
• Technology: ASP.NET 2.0, C#, XML, Web Services, SQL Server 2005

Confidential as Software Executive: Sep 2006 – Jun 2007

Confidential

• Description: Smartclass is a technology-oriented initiative for schools. It provides tools and content for interactive self-paced learning by students, as well as rich-media presentations for teacher-led classroom learning. The content available consists of pedagogically sound and visually rich curriculum resources mapped and customized as per the school\'s Scheme of Work. This content can be streamed into the classroom and shown by teachers in the classroom to make abstract concepts real
• Technology: C#, ASP.NET 2.0, Web Services, XML, SQL Server 2005

Confidential

• Description: Mathguru is an innovative math-help program for students following the CBSE math curriculum. Math experts use a virtual Notebook and pen to explain the solution in their own voice. These solutions will be recorded as Media files and will be displayed to the user when required. In this application the student have to register it and after making payment a username and password will be issued to the user by which he/she can view the solutions to their problems. Mathguru illustrates the solution in the most common and useful
• Technology: ASP.NET 2.0, C#, XML, SQL Server 2000

Confidential as Software Engineer: May 2005 – Sept 2006

CRM System

• Description: This customer resource manager has been designed to monitor customer and company employee information. Each employee can exercise his/her rights based on different levels of designation hierarchy in the company. An employee can track customer history, meetings and customer’s interests, which will be beneficial for the company to maintain good relations. This project also involves filling daily activity reports, meeting reminders, employee dairy, information logging, assigning and re-assigning enquiry, advanced search etc.
• Technology: ASP .NET 2.0, Java Script, SQL Server 2000

Education

• Bachelor of Technology in Information Technology from Confidential University
• Intermediate from Confidential Secondary School
• High School from Confidential Secondary School,