Summary of Qualifications

• Senior-level program manager/technical instructor specializing in all phases of core curriculum development, delivery, and streamlining business processes.
• Certified trainer for various Confidential,products including, Windows, MS SQL, MS Internet Information Services and Confidential,Exchange.
• Certified trainer for CISCO products.
• Have strong business and technical knowledge. Specializing in fully testing products, training clients and end-users, and pre/post sales support for many applications.
• Have developed courseware and trained personnel for the US Armed Forces.
• Have designed and trained Oracle for various clients throughout the US and England.
• Extremely proficient in MS office products including, MS Word, MS Excel and PowerPoint.

I have a proven ability to take on challenging assignments, quickly gain knowledge, and credibility with customers and team members. Also, I believe the ability to be a strong, contributing team member is essential. I am able to manage a heavy workload in a complex, demanding and rapidly changing environment. I have excellent verbal and written communications skills that are complemented with a solid business and technical background, and a keen interest in business operations and change impact. My strongest traits are: Excellent analytical skills with acute process management abilities, strong organization, time management and task prioritization; with the ability to work independently and resolve problems.

Independent Contract Trainer and Consultant 1997-Present

Oracle Nationwide and International (Ongoing-contract work since 1998)

Oracle E-Business, Financials, Inventory, Supply Chain, PO, i Procurement, and Order Management
Keyspan Energies. Designed version 10.5.7 and Modules in 11i (11.5.8-11.5.9) Additionally trained, using my own material, for New Horizons throughout the country. Designed and trained for Keyspan: Oracle Navigation (300users/30classes), A/P (30users/6classes), G/L (25users/4classes), Inventory(400users/40classes), Receiving(400users/40classes), Order Management(400users/40classes) and PO(25users/5classes). Conducted end-user training on standard and customized applications. Performed consulting after training for go-live.
Belron (England/France):Developed and trained staff for: Inventory(120users/12classes), Order Management(180users/18classes), iProcurement(180users/12classes), and A/R(80users/12classes). Developed and implemented streamlined business processes for their order management and supply chain. Trained executive staff for go-live. Continuous consultation post go-live.

Oracle (con’t)

Confidential,USA Prepared branches for conversion to Oracle. This included training A/P, A/R, Order Management, Supply Chain and Reporting. Provided “pre” and “post” go-live troubleshooting support. Additionally, help to create and manage a Help Desk which was subsequently implemented internationally for all Oracle divisions.

Confidential, Worked with Project Manager as Team Lead for trainers to design, develop, and train management and users for the following modules: Navigation, Order Management, Purchasing, Supply Chain, and Accounts Receivable. Critical role in the design of the go-live timing for worldwide branches.

Confidential, Worked with management to initially streamline their
Supply Chain processing. Then subsequently designed, and trained management and end users on the Oracle Supply Chain Module.

Confidential, Implementation, instructional design, and training on the Payables, Receivables, and General Ledger modules in R12.

Confidential, Richmond VA (2004, 2006, 2010)
Working at the Senior Vice President level and in coordination with SunTrust University, I contracted to perform needs analysis, develop process manuals, and deliver training to the various units in the Alternative Credit department. Additionally, I performed subsequent gap analysis for streamlining the process flows within and among the different units in the Alternative Credit department. Development and implementation consisted of process flows as well as software systems. Performed analysis and made recommendations for software improvements. Contract extended to work on a special project for the SunTrust merger with National Commerce Finance Bank. Additionally, worked on special projects to streamline different software systems for conversion into a single, user friendly application. This included overseeing a team of developers and vendors to manage the timing and integration of different divisions. Also, managed a team of designers and trainers for instructing the new processes.

Confidential, Louisville, KY (2003-2004)
A spin-off from Bank of America, FSS was a newly formed mortgage underwriting company transitioning 800 employees from BOA. My role was multi-functional including: rewriting antiquated mortgage training material to present day underwriting guidelines; lead a staff of 10 trainers to train proprietary software and various mortgage related products (including customer service skills) to classes ranging from 15-23 participants lasting from 2-6 weeks in length; managing the initial wave of 150 employees on the floor, creating processes utilizing six sigma methodologies; initiating new managers as they came aboard; and aiding upper management with final personnel selection. Also, trained Team Building and Leadership Skills to management.

Confidential, Nationwide (Ongoing-contract work since 1997)
As a Confidential,Certified Trainer, I am training system engineers to achieve rigorous certifications offered by Microsoft. These classes are held at Confidential,Certified Training Centers and are five to fourteen days for each class consisting from five to twenty one participants. In addition to the core server curriculum that consisted of four courses (trained over 25 classes of each), I train the electives necessary to achieve certification.

Among these electives are:

• Exchange Server (trained over 10 classes)
• Internet Information Server (trained over 12 classes)
• SQL Server Administration (trained over 30 classes).
• Windows Server, Active Directory (over 50 classes)

Ninety five percent of my students passed the corresponding exams associated with the class. Evaluations are consistently in the high 90’s.
Also, I am asked on a regular basis to provide short-term, on site mentoring contracts for the student\'s employer.

Cisco Systems Nationwide (Ongoing-contract work since 1997)
Train network engineers to achieve certifications offered by Cisco. These classes are held at various training centers and hotels. They are all five days in length and consist of five to twelve participants. Ninety seven percent of my participants passed their certification tests. Evaluations are consistently in the high 90’s.

Wells Fargo Nationwide (1999-2003)
Train new employees on mortgage loan processing and customer service. This included the initial file review; appraisals, private mortgage insurance calculations, conditioning the loan, title insurance, flood zone certifications, refinancing, and credit report analysis. In addition, training was given on how to correct errors and make entries in their proprietary computer application for follow-up. Also, training on how to achieve high customer satisfaction was presented so that teams could achieve incentive bonuses. These classes were five days and consisted of eight to twenty participants.

Crown Worldwide Moving and Storage Castro Valley, CA (1995-97)
Trained desktop users on how to manage their new PC environment. This included individual as well as group training on various software applications. Performed all system administrator and network operations for the company. Also, provided their customer representatives with various techniques for resolving customer disputes. Earned Employee of the Month Award several times.

Double Eagle LTD Richmond, VA (1984-1996)
Created various sales training programs for the staff. Won various awards each year for being the top individual Regional Sales Leader. Managed staff of 10 sales reps and delivered numerous sales/educational seminars to high net worth professionals on finances, varying from 5 to 200 attendees.