TECHNICAL QUALIFICATIONS

Databases: Oracle - 9i, 11i, R12 (Reports, Custom Forms and User applications), SQL Server
Systems: UNIX (HP/UX), Windows (98, 2000, 2007, NT), Lotus Notes
Languages: HTML, CSS, JavaScript, Application Desktop Integrator (ADI), Toad version 8 & 9, Discoverer 6I and 10G, Citrix, SQL, SQL Navigator
Software: MS Office (Excel, Word, PowerPoint, MS Visio, MS Project, Access), Business Objects (Infoview and Desktop Intelligence), BMC Remedy, Business Intelligence, SAP, EBS(modules),Snag It,
Certification: UNIX Fundamentals, Information Technology- Clayton State University

PROFESSIONAL EXPERIENCE

Confidential,Atlanta, GA,08/10 present

Senior Analyst EPL/Oracle Planning Application Support

Serve as point of contact for supply chain fleet operations. Daily interaction with IT, network, accounting and supply chain management to prioritize, implement and/or manage projects or ERP enhancements while understanding and mitigating impacts and issues.

• Support production operations while gathering and assisting SOX/internal audit support
• Perform production turnover application audits while taking ownership of AOTS (AT& T On Line Ticket System) queue for Oracle Planning/WMS applications and meeting established SLA compliance
• Perform UAT(User Acceptance Testing) and script development
• Lead support new development associated with enhancements to current operations and project deployments with Oracle Order Management module
• Day to Day EPL/Oracle Applications Usage(Oracle Demand Planning, Oracle Supply Chain Planning, Planning and Logistics and CATS)
• Work application error logs and execute internal concurrent process jobs
• Serve as business objects sme for user community and primary point of contact with technical team for discrepancies
• Document key application functionalities and processes, develop manuals and provide user training via remote training sites, or in class training
• Resolve issues regarding ASCP(Advanced Supply Chain Program) for user community
• Supervision of contractors/employees

Confidential,Atlanta, GA,07/07 08/10

Sr. System Analyst/Oracle Specialist

Serve as point of contact regarding Oracle data in Services Technology Division. Collaboratively work with Oracle Help team to improve existing conditions and processes.

• Interface with customers/business to analyze and define project requirements and needs to improve system functionalities
• Participated on multiple projects simultaneously and proven success in support of targeted objectives
• Demonstrated increase ability to lead projects and coordinated with user departments in system design, product definition and release documentation.
• Perform knowledge transfer to end-users, Business Leads, Process Leads & Support Team and other team members of capabilities through analysis documentation, demos, reviews and presentations
• Guide project activities including business requirements, risk assessments, resource and cost estimates
• Provided comprehensive training sessions of new enhancements/upgrades via remote training site, in class or travel as requested and developed manuals for Oracle user community
• Managed cross-functional teams for fast-paced projects as well as complex projects
• Collaborated with off shore teams regarding project updates and milestone coordination.
• Served as point of contact for Oracle EBS modules ( AR,FA,AP,GL,TM)
• Utilized and trained users on SAP as needed, while providing support of application
• Served as main point of contact with external customers regarding machine encryption and privacy of data transmission to prevent compromise of data
• Resolved discrepancies with requisition, purchase order, and invoice encumbrances and validated recorded data to executive management as requested
• Provided updates and verified data of Punchout to ensure application integrity of transactions and managed meetings with customers regarding enhancements and or assistance as requested
• Responsible and managed five direct reports

Confidential, Atlanta, GA,04/01 07/07

System Specialist

Provide support of Oracle Applications and its modules including but not limited to (GL, AP, AR, FA). Interface with customers to define project requirements while closely working with other departments to process standardized procedures across multiple organizations. Performs Structured Query Language (SQL) administration to include database verification, documentation, and troubleshooting. Develops reports to track revenue streams for internal, financial, budget and channel management.

• Manage all phases of project life cycle including feasibility, planning and analysis, delivery and implementation.
• Provide support to user community while building customers/business relationships and delivering requested functionality, on time and within budget.
• Increased efficiency by 50% by developing and supporting new test procedures and practices.
• Create and review technical documentation and support product implementation
• Communicate with status and resolve with key stakeholders
• Initiated reviews with user community to identify needs and expectations with applications
• Monitor the efficiency of the system, evaluated and recommend products/tools to improve the use of computer resources.
• Responsible for conducting user test lab for Oracle conversion and managed deployment schedule of patches
• Served as primary liaison with user community and IT personnel for new enhancements
• Gathered requirements and verified functionality of new enhancements/interfaces prior to release to user community
• Supported and monitored patches to ensure minimal interruption of company operations
• Performed periodic checks of database consistency across multiple modules for accuracy

• Masters Information Systems