Data Center Engineer II Resume Norwalk, CT - Hire IT People

SUMMARY:

Certified IT professional and proactive problem solver, specializing in desktop support and data center operations.
Success facilitating high - performance global operations, seamless systems, and excellent end-user experience.
Fast and adaptable in navigating high-volume environments.
Swiftly troubleshoot and resolve issues, establishing lessons learned to optimize functions.
Leverage a fast learning curve to remain current regarding new technologies.
Commended by peers, management, and clients for action-oriented approach and outstanding communication and collaboration skills.
Actively strive to maintain effective systems by addressing both existing and potential issues; identify improvement opportunities to enhance reliability and performance.
Cross-functionally partner with teams to support systems.

TECHNICAL SKILLS:

MS Project MS Visio MS Office Lotus Notes MICR Oracle ADB2 UNIX Windows 9X/ NT/ 2000/ XP/ 2K3 Mac OS
End-User Engagement Ticketing System Administration Multi-Task Management
First Contact Resolution Network Setup Configuration Troubleshooting Technical Documentation
Issue Prioritization Tracking Inventory Management Part Tracking Ordering Issue Prioritization Tracking

PROFESSIONAL EXPERIENCE:

Confidential, Norwalk, CT

Data Center Engineer II

Responsibilities:

Delivered comprehensive support to multiple data centers worldwide and numerous colocation centers, spanning US and global locations.
Efficiently installed server hardware, including Dell PowerEdge servers, AlienVault systems, routers, and switches.
Maximized server lifespan and minimized downtime through proactive maintenance of server hardware, including diagnostics and replacement of failed components.
Facilitated operational continuity by troubleshooting, resolving, and tracking severity 4 (low-level) to severity 1 (high-level) issues.
Coordinated/executed installations and configurations, including circuit/hardware troubleshooting. Provided onsite equipment support.
Ensured a fully stocked replacement parts global inventory by ordering/tracking inventory for sites worldwide.
Planned, scheduled, and executed support claims; monitored remote hands requests of service for sites outside of the U.S.
Traveled to international locations to stand up new sites/equipment and perform maintenance duties.

Confidential, NY

Senior Deskside Support

Responsibilities:

Supported multiple OS configurations, including Windows XP & 7 and Linux systems (i.e. Redhat builds) across Lenovo and Toshiba systems.
Installed and built/configured ~30 new hire class machines/week and closed ~20 priority cases/week.
Delivered onsite technical support for the IBM conference center, encompassing 13 meeting rooms, 20 breakout rooms, a 213-seat auditorium, and multiple guest housing locations with 180+ rooms.
Provided remote and onsite support for headquarters and offsite locations nationwide, including Connecticut, New York, and Florida.
Swiftly and efficiently troubleshot, tracked, and resolved tickets, ranging from Level 3 to Level 1 high-priority issues.
Continually exceeded issue resolution targets, successfully increasing end-user satisfaction and productivity.
Streamlined issue resolution and provided proactive fixes before issues occurred. Researched issues, spanning system to software/hardware configuration. Trained new hires in IBM systems/procedures as well as troubleshooting methods and techniques.

Confidential, Bridgeport, CT

Desktop Support

Responsibilities:

Provided technical troubleshooting support to over 2,000+ end users and remote support for offsite locations statewide.
Resolved/prevented recurrent issues by diagnosing system crashes and conducting network setup/configuration/troubleshooting/repair.
Setup and deployed mobile-based systems, including mobile carts, Android/IPhone, and IPad/Blackberry devices.
Corrected asset management tracking throughout the entire hospital and across remote sites as program manager.
Engaged in Priority 1 through Priority 3 issues, including ticket documentation, tracking, resolution, and closure.