SUMMARY

• 11+ years of Professional Software Development, strong knowledge in Siebel CRM covering Siebel Financial, Communications, Siebel Sales, Siebel Calcenter, Siebel Automotive, Manufacturing and Hi - Tech, Siebel Energy, Siebel Marketing
• Managed Oracle EBS and SOA team in Confidential delivery Phase and actively took part in the requirement gathering and analysis session
• More than 2 years of experience in Oracle CPQ Cloud and Oracle Engagement Cloud Support and Maintenance project as an Onsite AMS Consultant managing team in offshore and onsite.
• Strong customer interfacing skills having worked directly with Customers in High Technology, Semi-Conductor, Telecom, Banking, Automotive.
• 10+ years of successfully managing global IT programs and accounts from USA, Spain, Bahrain, Bangladesh, Srilanka and India.
• Experienced in practice development, recruitment, people management and staff development
• Adept in all areas of Program/Project Management, including estimation and prioritization, project planning, Financials (Budgeting and Forecasting), Risk and Issue Management, Milestone and Change Management, Account mining and Quality Assurance.
• Rich experience of Pre-sales and worked on RFP/RFI Responses, proposal preparation, estimations, due diligence exercises, client presentations and contract negotiations and SOW finalization
• Well versed in working with cross-functional and multi-location teams in matrix organization, interacting with all levels of stakeholders - including Organizational Leaderships, Business Partners and External Vendors.
• Senior CRM Professional with proven hands-on expertise in planning, designing, developing and implementing IT solutions to address enterprise wide business opportunities.
• Used JIRA as a tool for Requirement gathering and development status tracking
• Used Service Now as a tool for logging Defects and tracking the status of the same
• Proficient in building client partnership, confidence and leading team at client space and in working with multiple vendors & leading a multi-vendor team
• Experienced in architecting & providing solutions by leveraging Out of the Box Functionality, Industry Best Practices, and business recommendation (proprietary) to Implement/Customize/Enhance Application
• Excellent Customer Skills in working on Global Support Team and Global Multi-Team Projects including Onshore/Offshore models
• Equipped with Enterprise wide Business Process Knowledge, Business process modeling tools, Project Management implementation methodologies, Project management Tools and Quality Management/Testing Tools
• Experience in requirement analysis and interaction with Developers for the development process. Helped testing team for the test case preparations

TECHNICAL SKILLS

Languages: Core Java, SQL, Siebel eScript, Shell scripts, Java Script

Web Technologies: HTML, CSS, Java Script, JQuery

Operating Systems: Windows XP, Windows Server 2003, Unix, Solaris

Middleware: Oracle Fusion Middleware, Oracle AIA

Databases: Oracle 12c, Oracle 11g, Oracle10g, Oracle 9i

Tools: Oracle CPQ Cloud, Oracle Engagement Cloud, Siebel Tools 8.1, 8.0 and 7.8, SOAP UI, SQL Developer, KANA Enterprise and KANA Response, JIRA, Service Now

PROFESSIONAL EXPERIENCE

Confidential, San Jose, CA

Oracle CPQ Cloud, Oracle Engagement Cloud

Responsibilities:

• Currently in a Techno-managerial role in Application Support & Maintenance phase leading a team of Oracle Engagement Cloud, Oracle CPQ Cloud, Oracle EBS and Oracle SOA Leads and Developers both from Offshore and Onsite.
• Managed a team of EBS developers and SOA developer in the Development Phase of the Project
• Used JIRA as a tool for requirement logging
• Used Service Now as tool for defect logging and tracking for closure
• Actively participated in the Requirement gathering sessions from EBS and SOA end.
• Prepared the requirement documents and help the leads in preparing the technical design document
• Directly engaged with the stakeholders for requirement clarifications
• Determine the gaps between requirements functionalities and define workable solutions to bridge the gaps
• Design the solutions in detail with the help from the consultants and business
• Plan the closure of the solutions and see through the implementation of the solutions
• Co-ordinate with the testing team and offshore team in UAT Phase for issue closure
• Lead, Coordinate and guide the offshore team during the development of the above modules
• Involve in defect fixing and coordinate with the offshore team in UAT phase
• Providing hands on support in daily issue debugging and fixing

Confidential, Fountain Valley

Consultant

Responsibilities:

• Understand the business requirements and create Siebel Functional and Technical Design Document.
• Build and demonstrate prototypes.
• Develop the Siebel application via Siebel Tools to meet business requirements via Siebel Configuration and Scripting and Workflows.
• Implement the Open UI features based on functional requirements.
• Develop real-time and batch interfaces with different internal IT systems in Confidential .
• Automate various business processes and implement business rules via Siebel Workflows.
• Deploy the application in different environment including Dev, Test, Staging, Training and Production.
• Co-ordination with the Business and IT teams from client side
• Status reporting to the stakeholders of client and internal Wipro management
• Provide support to code deployment in test environment, preproduction environment and production environment provide post deployment support in production environment
• Debug for any issue post code migration

Confidential

Consultant

Responsibilities:

• Understand client requirement and client viabilities.
• Determine the gaps between requirements functionalities and define workable solutions to bridge the gaps
• Design the solutions in detail with the help from the consultants and business
• Plan the closure of the solutions and see through the implementation of the solutions
• Co-ordinate with internal/external stakeholders
• Co-ordinate with the testing team and offshore team in UAT Phase for issue closure
• Done the requirement gathering and discussion for other implementations in the project like Service Request Module which includes Open UI, Configuration, Scripting and workflow changes.
• Coordinate and guide the offshore team during the development of the above modules
• Involve in defect fixing and coordinate with the offshore team in UAT phase
• Help the admin in deployment phase
• Responsible for the Production support of the KANA application from onsite. Jobs include code deployment, server management.
• Responsible for Open UI related requirement gathering from offshore in the Customer module & part of the development team
• Part of the requirement gathering team in offshore & covert them in TDD
• Co-ordinate with the testing team & offshore team in UAT Phase for issue closure & involve in defect fixing & coordinate with the offshore team in UAT phase