IT Infrastructure & Operations Manager Resume

SUMMARY:

Solutions architect, always focused on the business drivers and goals, collaborating with engineering teams to select the right technology to achieve the business objective in the most cost - effective way.
Software engineer, trained in the latest tools and techniques to create innovative solutions that are fit for purpose, easy to change, quick to deploy, and error free.
Seasoned technologist, with experience in numerous languages and systems like Java, python, JS, React JS, Windows, Linux, Azure, AWS Salesforce, routers, switches, and security.
Inspiring leader, managing cross-functional teams and IT capital and operating budgets up to $2.5M.
Effective communicator, able to present complex technical concepts to technical and non-technical audiences.

TECHNICAL SKILLS:

Budget Planning & Financial Management
Multi-cloud Experience (Azure, AWS, Salesforce)
Vendor Management & SLA
Cybersecurity & Compliance
Team Leadership & Coaching
Software Design & Development
Service Rescue & IT Service Management
Software & System Testing
Cloud Estimation & Cost Assessment
Software & System Architecture
Operations & Project Management
Database & ETL
Business Continuity & Disaster Recovery
Network & Systems

PROFESSIONAL EXPERIENCE:

Confidential

IT Infrastructure & Operations Manager

Responsibilities:

Appointed to Identify and resolve underlying network and systems issues that were plaguing business.
Manage an extremely reliable global IT system using cloud and on-premise components.
Plan the IT system and measure system availability, performance, capacity, and security and coordinate with leadership and other stakeholders.
Engage and manage internal and external vendors to ensure delivery and budget goals are met.
Effectively lead, develop, and mentor a global 8-person team over 3 different work streams.
Collaborate with compliance team to ensure solutions are within HIPPA, PCI, NIST, FedRamp guidelines.
Perform cost assessments and create estimates for new cloud and infrastructure projects.
Triage, coordinate and resolve complex technical issues related to cloud and applications.
Reduced business risk by establishing a vulnerability management program resulting in the tracking and closure of thousands of vulnerabilities.
Provided integration architecture and oversight for the Salesforce CRM digital transformation.
Achieved PCI compliance and established a cardholder data environment with limited expense.
Improved time to deliver by streamlining change management and project management processes.
Avoided increase to capital expense by improving virtualization density using existing resources.
Automated build, test, and deploy of Mulesoft applications for dev/test/stage/prod environments.
Plan, estimate, and deliver the transition of the financial system Dynamics 365 to Microsoft Azure.

Solutions Architect

Confidential

Responsibilities:

Developed new services for sale under the managed service business.
Datacenter/infrastructure design and implementation.
Presales Engineering client facing role with numerous customer interactions.
Increased managed network services revenue 150k in a year.

Network Manager

Confidential

Responsibilities:

Led the deployment of the new service across 25 global sites.
Performed evaluation gathering mobile and network requirements.
Created a detailed RFP defining the requirements of the proposal process and services needed.
Planned and designed company’s global wide area and local area networks.
Engaged with 25 “dotted-line” staff to operate the networks and overall IT in the facility.
Delivered new telecom contract resulting in $750k savings (-17%) with 10x increase to services.
Controlled vendor costs by negotiating special pricing and insourcing several network tasks.
Rescued a failing IP telephony project by implementing Quality of Service on the network.
Standardized LAN and WAN design across all sites to increase reliability and performance.

Confidential

Lead Network Engineer & Assistant Manager

Responsibilities:

Appointed to mature and improve the company’s network and develop a network engineering team.
Spearheaded the transition to application-aware networking.
Managed LAN/WAN Refresh project and performed hands-on implementation.
Collaborated with software engineering team to align technology and application layer roadmaps.
Enabled the software business by restoring trust in the reliability of the network as a resource.
Integrated the web applications with the network to improve application performance.
Insourced network design and implementation resulting in $200k annual cost savings.
Delivered network engineering services on $1.5M IP telephony project reducing telecom expense by $500k annually and enabling contact center business line.

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