OBJECTIVE:

• To obtain a position in a stable growing company where there is ample opportunity for advancement based on merit and hard work.

PROFESSIONAL EXPERIENCE:

Confidential, Vienna, VA

Database Administrator (DBA)

Responsibilities:

• Perform SQL Server maintenance activities including patching, backups, and assisting with account issues
• Integrate and maintain existing Access (.mdb) file(s) to local SQL Server database(s)
• Create, upgrade, normalize, and patch existing databases as required
• Create and manage scripts including Database Checks, Indexes Rebuild, Get Database Sizes, and others as needed/required/directed
• Monitor organizational databases for invalid objects, space issues, and poorly performing queries
• Perform Backup/Import/Export/Clone of database instances
• Troubleshoot computers running Windows 7 and 10 operating systems
• Troubleshoot user issues with the Microsoft Office Suite of products
• Troubleshoot wireless and wired LAN/WAN connectivity
• Troubleshoot computers running Windows 7 and 10 operating systems
• Diagnose and correct PC hardware and software issues i.e. printers, drivers, smartcard readers, external disk drives, speakers, and monitors
• Diagnose and repair PC peripheral units when necessary replacing/installing internal parts i.e. CD/DVD drives, network and video cards
• Replace fuser, transfer kits, and print/toner cartridges in printers
• Install/Uninstall software as required
• Resolve simple issues over the phone and identify/categorize more complex user problems
• Work with vendors on defective parts or devices under warranty
• Provide weekly activity reports describing activities accomplished and pending issues

Confidential, San Antonio, TX

Enterprise Database Administrator

Responsibilities:

• Support departmental operations in a high - throughput production environment by proactively managing the performance, optimization, integrity, and security of institutional databases and systems like SIS.
• Works with technical lead in advising management on matters pertaining to university databases and technologies to support the university’s faculty, staff, and students. Confers with and advises users of various databases. Assigns personnel to various projects and directs their activities
• Assist to setup, monitor, and maintain disaster recovery solutions for enterprise production databases
• Manages, tests, and provides support to multiple enterprise wide database systems and applications
• Design, create, install, and maintain highly available and secure enterprise database instances to include database architecture, database backups, creation of databases and database objects such as tables, indexes, views, triggers, and stored procedures.to support enterprise level applications like Student information System
• Codes database descriptions and specify identifiers of database to database management system or direct others in coding database descriptions
• Maintain high availability of databases in a Microsoft Cluster or Oracle RAC or similar environment. Developing and implementing standards and/or processes for database maintenance, documentation, and configuration.
• Ensure databases are monitored and appropriate measures/actions taken to ensure the integrity of the databases to include security and privacy issues
• Modifies database programs to increase processing performance, referred to as performance tuning
• Assists in planning pertaining to database environment to include database capacity planning, processing, capacity, storage capacity, backup capacity, future needs/requirements. Assists in the projecting long-range requirements for database administration in conjunction with Sr. DBA, managers in the information systems function as well as business function managers
• Work as a member of the technology team to assist in providing maximum availability and support of information technology systems
• Assures the timely completion of the database projects and within estimated costs
• Consults on server design; coordinates changes to server applications, Performs successful upgrades and implementations of existing and emerging technologies in database and application system environment
• Schedules and performs installation and upgrades of enterprise level databases and applications and maintains them in accordance with established Information Technology policies and procedures.
• Assists and conducts routine audits of enterprise databases and systems to ensure compliance with established standards, policies, and configuration guidelines.
• Create and maintain documentation pertaining to the university database environment

Confidential, Atlanta, GA

SQL Server DBA

Responsibilities:

• Maintain SQL Server Databases on both stand alone and clustered environments
• Maintained Windows 2008 stand alone and clustered servers
• Advised management on various server issues such as sizing and technical problems for both Windows 2008 and SQL Server
• Write queries for various reports.
• Analyze existing stored procedures for performance tuning purposes.
• Set up databases for new projects.
• Created Windows tasks to run various scripts in Production, Test and Dev environments on Windows 2008 Server
• Administered and patched Windows 2008 clustered servers
• Create jobs (including T-SQL code) for automating tasks and reporting.
• Troubleshoot issues with existing stored procedures and reports.
• Monitor server performance and recommend adjustments that need to be made to senior management.
• Take off hours emergency issues that affect the environment and users.
• Create logins/user accounts and maintain all security aspects of servers.
• Provide input into recommendations for new equipment and software.
• Install both application and Windows patches.
• Install new instances of SQL Server.
• Backup and restore databases.

Confidential, San Diego, CA

Technical Support Engineer / Database Administrator

Responsibilities:

• Provide technical support to Clients, as well as in-house support.
• Log/resolve/follow-up on Client support issues.
• Forward defect and design problems to Engineering department, and work with Escalation TSR to escalate incident if necessary.
• Diagnose and troubleshoot issues using methods such as reviewing log information and software code, and checking database structure and data integrity.
• Assist other technical service team members with difficult Client service issues.
• Provide technical expertise and to new Technical Service team members.
• Visit Client sites for user, go-live support, crisis intervention and other assistance as needed.
• Participate in the preparation of and teach System Administration classes to Client system administrators and others.
• Provide internal classes to Technical Services and other personnel covering technical aspects of the VisiNet Software Products.
• Provide input to department policies and procedures that will improve the responsiveness, efficiency and overall effectiveness of the Technical Services Department.

Confidential, San Antonio, TX

Windows System Admin II / Database Administrator

Responsibilities:

• Provide support to customers via phone, tickets and one on one chat.
• Set up Microsoft Windows 2008, SQL Server 2008 R2 and 2005
• Set up Database mirroring in the Cloud and on Hardware in SQL Server 2008 R2
• Set up Log Shipping in SQL Server 2008 R2
• Created users and set up permissions in SQL server 2008 R2 and Windows 2008
• Backed up and restored databases in SQL Server 2008 R2
• Write and debug basic queries in SQL Server 2008 R2
• Installed and configured SharePoint for several internal groups to share various documents and projects
• Administered SharePoint for several internal groups performing all administrative functions such as; Create and managed user accounts, Managed access to sites, Backed up and restored data and trained internal personnel on how to manage their sites.
• Wrote over 25 knowledgebase articles for both Windows 2008 and SQL Server
• Wrote more than half of the Standard Operating Procedures for the Managed Cloud Windows product
• Contributed to the design and build phases of the Managed Cloud offering
• Selected by Rackspace University to contribute to the material for all new incoming Rackers
• Completed 2 MCITP Boot camps earning a total of 5 s (3 MCTS and 2 MCITP) in a 6 month period
• Mentored new team members
• Monitored XenServer and XenClassic Hypervisors
• Worked with DC Operations and Systems Operations to replace faulty chassis and drives on Hypervisors

Confidential, Seattle, WA

Escalation Engineer

Responsibilities:

• Supported MS-SQL Server 2008 backend for hosted SharePoint
• Took Escalations from Tier II and Tech leads for complex technical issues and politically charged situations
• Worked hand in hand with QA to test potential fixes
• Worked with CxO level executives to resolve issues
• Provided support via phone and e-mail
• Mentored other technical support team members
• Delivered brown bag to Tier I and II teams
• Supported SharePoint 2007 for enterprise level customers
• Worked with product team to identify bugs and troubleshoot issues with SharePoint 2007, Exchange 2007 and Live Meeting
• Performed Message tracking on Exchange 2007

Confidential, Seattle, WA

Technical Support Engineer / Database Administrator

Responsibilities:

• Analyzed custom MS-SQL queries
• Resolved Deadlocks and slow running queries on MS-SQL Server
• Set up MS-SQL servers in production and development environments
• Write SQL queries to obtain troubleshooting data
• Set up MS-SQL accounts and maintained security
• Developed MS-SQL for Technical Support personnel for both internal teams and customer’s staff
• Take escalated tickets from partners and corporate IT groups
• Troubleshoot complex technical issues via phone and e-mail
• Analyze application logs for troubleshooting data
• Worked as liaison between customers and engineering/development to obtain and deploy hot fixes.
• Verified hot fixes before handing off to clients
• Updated New Hire information on SharePoint site prior to New Hire joining team
• Contributed to self service customer support portal with KB articles
• Worked with multiple groups (sales, engineering, development, consulting) to assist customers in finding creative solutions to challenging issues
• Participated in cross team meetings to improve support and product functionality

Confidential, Redmond, WA

Technical Support/Team Lead

Responsibilities:

• Provide phone and email support to customers of the Microsoft Live Meeting service including network connectivity, Portal for Active Directory, Share Point Web Parts, Office Add-ins, and the Live Meeting XML API
• Provide continuous added value to team which in turn earned tier 2 support position
• Perform procedural testing routines on Live Meeting conference centers after maintenance or upgrades to verify proper functionality
• Assist and mentor other team members in resolving complex technical and customer issues
• Identify, write, track, and assist in resolving product and service level bugs
• Technical ownership and management of critical, high impact, technically complex, time-sensitive inter-product customer issues.
• Ownership and accountability for complex issues to complete resolution.
• The ability to interface with Microsoft Product & QFE Teams (Operating Systems, Collaborative Technologies, Internet Technologies).
• Subject matter expertise on all assigned programs and products and create “lessons learned” based on complex issues in order to help resolve future similar incidents in a quick and cost effective manner.
• Provide Train-the-Trainer and knowledge handoff.
• Work with Senior Learning Specialists and Editors to determine and content needs for projects assigned.
• Create process, consistency and follow-through across the product suite (OS, Collaborative Technologies, Internet Technologies, and Hosting) in the worldwide escalation processes.
• The ability to provide technical leadership and affect a positive technical information flow across the Live Meeting organization.
• Contribute to customer satisfaction goals by owning the technical solution to customer satisfaction.
• Enhance the goal of quality support by providing individual coaching feedback to less experienced team members on how to improve customer service, communication skills, and technical knowledge.
• Work independently, taking the lead/initiative on projects (such as the Installation, Setup and Administration of SharePoint, SQL Servers and Microsoft Project) with minimum supervision, or coaching.