OBJECTIVE:

• Interested in a challenging position with growth and advancement where a diverse background and proven technical expertise will be utilized

SUMMARY:

• A well rounded ORACLE DBA expert with 10 years of IT experience and over 4 years of database administration. Expertise in performing installations, creating and configurations databases, applying patches, migrations, upgrades, audits, backups, disaster recoveries, performance tuning, storage structures, documentation, startup/shutdown, high availability, troubleshooting, system analysis, schema objects, database design, physical disk storage, user accounts and security, change control management and documentation on Windows, UNIX & Linux platforms.

TECHNICAL SKILLS:

Technology and Tools: Microsoft Windows 2000/ 7/XP/Vista, Microsoft Office 2000/2003/2007 (Word, Excel, Access, PowerPoint & Visio), Lotus Notes, SAP, UNIX, Linux, Visual Basic, Dreamweaver, Sharepoint, Adobe, CRM, DOS, Vantive, TM, FSI, VPN, Active Directory, Netmeeting, Citrix, Web Conferening, Info Pak, uPerform, HTML/XML, Oracle, SQL

PROFESSIONAL EXPERIENCE:

Confidential, Baltimore, MD

ORACLE DBA/ Product Specialist

Responsibilities:

• Install Oracle 10g and 11g on WINDOWS, LINUX and UNIX
• Upgrading from version lower to higher versions (10 & 11g)
• Disaster Recovery and Data Guard
• Performance tuning
• Application testing
• Dissemination of technical information to a non - technical client audience
• Troubleshoot and analyze to determine causes of client issues.
• Work alone and with teams on Product Support specific projects.
• Work with the customer and internal departments to provide timely status on open issues to ensure good communication
• Respond to end user trouble tickets and service requests within the response time defined by the existing SLA.
• Train new hires
• Assist clients with various proprietary applications as well as standard applications that are used in conjunction with Confidential s propriety software application.
• HTML/XML modifications and changes
• Respond to client problems and inquiries
• The use of Web Conference to troubleshoot and diagnose issues arising from the use of Confidential s proprietary product
• Implement new strategies to increase work performance and productivity.
• Participation in recruiting activities of potential new hires
• Completion of other duties as assigned.

Confidential, BOWIE, MD

Database Administrator

Responsibilities:

• Writing SQL DDL and DML for database objects
• Database Architecture and Installation
• Database Creation, Instance Management, and Connectivity
• Storage Structures and User Security
• Managing the Schema, Data, and Concurrency
• Managing Undo Data, Database Security, and Maintenance
• Performance Monitoring, Recovery Concepts and Backup
• Recovering, Moving, and Enhancing the Oracle Database
• Database Architecture and ASM
• Configuring for Recovery
• Configuring for Backup
• Using RMAN for Recovery
• Supporting RMAN and Using Flashback Technology
• Database diagnosis and Memory Management
• Database Performance and Space Management
• Resources Management and Task Automation

Confidential, Gaithersburg, MD

Requirement Analysis

Responsibilities:

• Serve as liaison to the client to ensure that project team understands the needs of the client.
• Liaise between software developers and clients to ensure project requirements and goals are met.
• Work with clients and users to decide ongoing and planned functionality of business procedures.
• Work with client to decide the correct method to collect and document project requirements and investigate potential resolutions.
• Review solution blueprints, prototypes, and project scopes to ensure business needs of the customer are met.
• Prioritize project requirements according to importance.
• Participate in application design sessions.
• Partake in inspections and technical reviews to ensure project changes are carried out through the projects duration.
• Track requirements status through duration of project and assist with requirement traceability information.
• Ensure abidance to quality management plans and standards by partaking in quality management reviews.
• Keep project manager abreast of any concerns that may affect any project activity.
• Provide time estimates for project related tasks.
• Assist with Project Management activities.

Confidential, Bethesda, MD

Tech Support/Research Analyst

Responsibilities:

• Company liaison to external clients in identifying technical issues.
• Provided technical support to diagnose problems encountered and provide correct solutions to rectify the problem. Received and logged support requests that were submitted by customer’s Proactively contacted clients that have had no support activity in over a month to determine if any additional assistance is needed. Maintained a proactive role in monitoring the progress of the completion of support request, especially if the support requests has been escalated and delegated to other resources Update and maintain Service Level Agreements (SLA) with each client
• Used analytical skills to learn about commercial real estate.
• Monitored and tracked the changes in commercial real estate market activity
• Received numerous s for outstanding performance for individual and group projects
• Extensive phone interviews with clients and brokers to analyze and document sales transactions
• Researched market specific data while utilizing proprietary software. Gathered information for a portfolio of commercial properties
• Made sure collected commercial data was correct and accurate
• Used collected information to see how commercial real estate affected unemployment and employment
• Extensive use of Internet search engines to gather and research information.

Confidential, McLean, VA

Postal Helpdesk

Responsibilities:

• Acted as liaison between clients and customers concerning faulty satellites Provided end user & general client support in a technical environment. Answered questions via telephone in a professional manner regarding Microsoft Office (Word, Excel, PowerPoint, Access, FrontPage, Outlook,) Resolved and troubleshoot open tickets concerning Microsoft Office issues.
• Used email to respond to customer inquires about Tracked existing tickets using SAP.
• Network surveillance of postal satellites. Used UNIX to monitor postal satellites.
• Opened repair tickets on faulty satellites using SAP, Windows NT.
• Worked with MCI to resolve issues concerning faulty satellites tickets.
• Entered dispatch tickets for faulty satellites when need arouse.