Team Leader/Administrative resume Baltimore, MD - Hire IT People

Qualifications:

Fashion Merchandise major, Business Administration minor
Over seven years customer service experience
Proficient in Microsoft Office; familiar with hardware and software installation and troubleshooting
General office skills; mail room, filing, rolling calls, client check-in

Professional Experience:

Confidential,Baltimore Data Capture Center Location Essex, MD
Team Leader/Administrative Aide - 01/2009-07/2010

Tested all procedures, protocols before operations commenced; retained through multiple reductions in force as operation progressed
Cross-trained in all departments; Document Intake and Preparation, Sorting, Imaging, Input Correction, Document Out-processing
Oversaw daily production in Imaging department; maintained quality control, provided technical guidance, resolved employee performance issues, enforced safety guidelines
Promoted to Administrative Aide; maintained production records, managed department workflow, co-ordinated input quality between sending and receiving departments
Direct oversight of 12 employees, peripheral oversight of 2,500 employees

Confidential, Baltimore, MD
Volunteer Receptionist 01/2008-03/2009

Communicated with visitors via phone and upon arrival, relayed information to superiors
Maintained and updated appointment calendar, keyed office memos, correspondence, reports and newsletters
Secretarial duties including filing and sorting mail, collecting and distributing parcels, handling incoming and outgoing fax correspondence

Confidential,Hunt Valley, MD
Customer Service Representative 09/2006-01/2008

Began as temporary worker, hired as permanent employee, promoted twice
Contacted an average of 100 clients via phone or e-mail daily
Pulled, filled, retrieved and shipped approximately 300 documents daily
Reviewed title documents for correction, purged closed or misplaced documents, updated accounts
Found, retrieved, classified, sorted, and filed documents as needed; processed over 1000 documents in total