DEPARTMENT MANAGER Resume CARMEL, IN - Hire IT People

Career Overview

Experienced Department Manager professional with strong leadership and relationship-building skills.

Core Strengths

Staff training/development
Inventory control
Employee scheduling
Consistently meet goals
Excellent people skills
Written and oral communicaton skills
Problem-solving skills

Work Experience

DEPARTMENT MANAGER- SPECIAL SERVICES,MERCHANDISE,FRONTEND AND SPECIALTY April 2007 to December 2010 Confidential - CARMEL, IN Managed team of 15 professional.Developed department's first incentive performance plan which motivated staff and resulted in a 13% increase in sales.Developed new process for employee evaluation which resulted in marked performance improvements. Provided customer service for an average of 60 calls per day, answering customer inquiries, solving problems, and providing new product information.Earned management trust by serving as key holder, responsibly opening and closing store.Provided an elevated customer experience to generate a loyal clientele. Excelled in exceeding daily credit card application goals. Guaranteed positive customer experiences and resolved all customer complaints.

CUSTOMER SERVICE/CATALOG REP. February 2005 to November 2005 Confidential - INDIANAPOLIS, IN Computed sales prices, total purchases and processed payments.Answered questions regarding the store and its merchandise.Placed special orders and called other stores to find desired items.Recommended merchandise based on customer needs.Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.

CARHOP April 1998 to September 2002 Confidential - INDIANOLA, MS Assisted in maintaining preparation and service areas in a sanitary condition.Cleaned and maintained the beverage area, display cases, equipment, and order transaction area.Accepted payment from customers, and made change as necessary.Answered telephone calls and responded to inquiries.

Educational Background RETAIL MANAGEMENT AA Some college or no degree HIGH SCHOOL DIPLOMA

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Department Manager Resume

Carmel, IN

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