SKILLS SUMMARY

More than 13 years of experience and proven ability to analyze, design and implement unique computer solutions based on company needs.

EDUCATION

B.S., Business Administration/Economics

SKILLS

• Decisive, result-oriented and action-focused professional offering 13 years of experience in the Information Technology industry.
• Strong Presentation Skills, Ability to Multi-Task, Team Player and thrive in a fast paced environment.
• Driven by new challenges and desire to be successful in all endeavors. Immensely enjoy navigating all aspects of Information Technology driven projects.
• Creative thinker and analytical problem solver with demonstrated ability to manage IT projects from planning through execution/completion under pressure of fast-paced, time sensitive environments.
• Exceptional interpersonal communicator who effectively interacts with clients and all levels of management. Conscientious about meeting deadlines.
• Strong interpersonal skills and excellent communication skills Verbal and written.
• Quality Assurance, Technology Integration, Internal/External Client Support, Problem Solving/Troubleshooting, Execution/Deployment, Decision Making.

TECHNICAL EXPERIENCE

• Networking: LAN, WAN and Wireless Setups.
• Operating Systems: Microsoft 3.x, Windows 9.x, Windows NT4 Workstation, Windows Server 2000, Windows Server 2003, Windows 2000, Windows XP Professional, Windows Vista, MS­DOS, MAC OS, MAC OS X Tiger and some Linux.
• Hardware: Blackberry, Dell, HP/Compaq, IBM, Dell, Tablet PC, HP Servers, Dell Servers, aircard, Networking devises, Routers. Xerox Printers/Copiers, HP LaserJet/Ink Jet, Lexmark LaserJet, Epson Ink Jet, Cannon Ink Jet, HP Scanner, Fujutsu Scanner, DSL Modems and Wireless Routers, UPS’s and hubs.
• Software: Netware Administrator, SQL Server, Teamlinks, Heat, Peregrine, Remedy, Novell 4.01/4.91, Adobe Professional, Microsoft Project 95/2007, Microsoft Visio 2000/2010, Microsoft Office 95/2010, Norton System Works, Norton Antivirus, PC Anywhere, Microsoft Media Player, Netscape, Internet Explorer, AOL, Real Player, Winzip, Lotus Notes, Webmail, Crystal Reports, Host Explorer, Microsoft Anti-Spy Ware, Spybot, Diagnostic Utilities, Quark Express, EPC 6.0, Apple Remote Desktop, Appleworks.

WORK EXPERIENCE

09/11-12/11- Field Services Technician- Confidential,Richmond VA

• Installation of Computer equipment.
• Procurement of parts for end users of several state agencies
• Assisted with special projects including imaging of equipment for computer refresh
• Repaired printers and supplied resources for fellow technicians.
• Trouble shoot of Microsoft products including Office 2007, Word, PowerPoint, and Excel.
• Assisted end users with project work by helping with development of presentations
• Use of vbscript to assist with setting up printing for users.
• Load of software via altiris (windows xp and Windows 7)
• Assisted Several State Agencies including VDH VDOT AND VEC
• Creation of pst files and management of files to avoid corruption.
• Troubleshooting of equipment and repair when required.

11/10-08/11- Pc Refresh Technician- Confidential, Richmond VA

• Installation of new Desktop and Laptop Computers
• Inventory Control
• Prepared for disposal
• Imaging of equipment
• Configured Microsoft outlook for exchange server properties
• Back up of user data for refresh to new computer. Also assisted with getting pst files and profile settings configured.

5/10 5/10 Inventory Control Technician, Confidential, Richmond VA

• Tagged equipment
• Entered on mapping which was supplied from vendor
• Verified location of equipment

9/09 1/10 Deployment Technician, Confidential, Richmond VA

• Deployed Over 1000 Computers for Annual Refresh of SunTrust Bank
• Decommissioned old equipment
• Maintained accurate inventory of new equipment
• Imaged equipment via Altiris
• Deployment of software via Altiris

4/07 12/08 Desktop Support Technician, Confidential, Richmond VA

• Assisted with inventory control during technology refresh.
• Office moves as requested.
• Worked with Peregrine call tracking system to maintain a 15 minute first response SLA.
• Worked as part of a on call group for disaster recovery.
• Installation of equipment for over 1000 users including computers, pdas, air cards, blackbery, monitors and laptop setups with port replication devices
• Deployed blackberry handheld devices.
• Acted as tech lead for printer repair.
• Escalation of Tier2 calls to Network or Server Engineers when required.
• Assisted with troubleshooting of printer ques.
• Assisted with support of the Blackberry Enterprise Server
• Acted as tech lead for blackberry support.
• Advised clients on what equipment would be best for their needs.
• Destruction of data on hard drives when required via degasser.
• Assisted system engineers with several task including data connections, advisement on issues, and troubleshooting of equipment.

2/07-2/07 Field Services Support, Confidential,Richmond VA

• Support of over 250 laptop computers.
• Imaging of computers and Tablet PCS using Ghost.
• Upgrade of laptop computers.
• Worked with several different computer vendors to schedule repairs.
• Use of remedy for call tracking purposes.

12/06-2/07 Configuration Technician, Confidential, Richmond VA

• Deployment of over 6000 laptop/desktop computers.
• User account migration.
• Asset management.
• Backup and restore of users data.
• Migration and testing of new equipment.

6/06-12/06 Admin Assistant/IT Analyst, Confidential, Richmond VA

• Acquired training in EVA and Banner for purchasing.
• Setup and maintain IBM/PC computers and MAC.
• Received computer equipment and distributed to faculty and staff.

12/05-6/06 Account Administrator, Confidential, Richmond VA

• Creation of over 5000 accounts.
• Password changes for users via Active Directory.
• Granted internet and email access for users.

6/05-12/05 Admin Assistant/IT Analyst, Confidential,Richmond VA

• Set up and maintain IBM/MAC computers and MAC.
• Identify and correct network issues.
• Problem solves and corrects HP Printers and email problems.
• Upgrade and install hardware/software for end users for both MAC and IBM.
• Virus removal.

7/04-6/05 IT Analyst, Confidential, Richmond VA

• Support over 200 Faculty, Staff and Students within the VCU School Of Pharmacy.
• Provided support of PDAS for all students within the VCU School Of Pharmacy.
• Lead virus removal.
• Coordinate with several vendors for parts return/replacement and repairs of printers.
• Identify and correct issues related to all hardware peripherals and to software.
• Acquire upgrades and installed hardware and software for users.
• Ensures reliability of monitors, CPU’s, printers and projectors.
• Identify and correct network and LAN related issues.
• Deployment of equipment including Personal Computer Labs and PDA’s.

10/97-7/04 Hardware/Desktop Support Technician, Confidential, Washington DC

• Perform a vital role in supporting over 3,000 users with Tier 2 Support.
• Lead virus removal.
• Coordinate with several vendors for parts return/replacement and repairs of printers.
• Administrator of deployment issues of Office and Windows XP.
• Identifies and corrects issues related to all hardware peripherals.
• Ensures reliability of monitors, CPU’s, printers and projectors.
• Acquire upgrades and installed hardware/software for users.
• Deployment of equipment including Personal Computer Labs.
• Identify and correct network and LAN related issues including account lockups, and server space issues.
• Acted as Liaison for Help Desk and Technical Support Staff on hardware related issues
• Use of heat call tracking software to track several job queues for work for work.