Financial Analyst Resume
Willingboro New, JerseY
Financial Analyst | Retirement Plan Administration | Customer Service
Progressive experience over a period of 5 years in the financial market and increasing verbal and communication skills, dealing with a variety of customers, staff members and employees. Self motivated; capable of setting up useful priorities and take instant decisions and apply them to meet given deadlines. Adjust easily to innovative concepts and tasks.
- Financial Reporting
- Benefit Plan Administration
- Regulatory Compliance
- Customer Service
- Transaction Processing
- Innovative Solutions
Confidential, Princeton, New Jersey
Financial Analyst 2006 - 2010
- Tasked with receiving, reviewing, and processing transactions for Alternative Investments for one of the world's leading financial management and advisory companies
- Developed financial and operational reports for management with specific focus on Hedge funds
- Uploaded financial estimates and budgets into the financial reporting system
- Analyzed income statement and balance sheet for possible misstatement, and provided ad hoc reporting to assist in P&L review and forecasting.
- Conducted quarterly revenue forecast modeling with extensive use of Hyperion Essbase and Microsoft Excel
- Collaborated with Portfolio Managers to analyze and resolve investor reporting variances and discrepancies
Confidential, Pennington, New Jersey 2005 - 2006
Plan Administrator
- Seamlessly administered all aspects of retirement plans managed by the corporation
- Maintained plan records and ensured compliance with all applicable federal regulations
- Processed equity transactions, 401(k) loan payments, rollovers, and plan enrollments
- Communicated important account information to clients and provided key assistance with plan design and benefit distribution
Confidential, Mount Laurel, New Jersey 2002 - 2003
Customer Service Representative
- Served a critical function in ensuring the continued quality of the overall customer experience for this diversified financial services provider for business and personal banking, wealth management and estate planning
- Promptly addressed customer inquiries regarding account balances and the availability of bank products Verified direct deposit and check information
- Resolved customer issues with the highest degree of courtesy and professionalism
- Fostered robust relationships with existing customers in an effort to generate continued business
and referrals
Confidential, Burlington, New Jersey 2003 - 2004
Accounts Payable/Receivable
- Prepared and issued invoices
- Aging report analysis and collection
- Processed and controlled credits and refunds
- Monthly and year end reporting
- Prepared and processed accounts payable checks, wire transfers and ACH payments
Confidential, Somerset, New Jersey 2000 - 2001
Visa Dispute Specialist
- Spearheaded the processing of all debit and credit chargeback transactions after receipt by Visa
- Ensured the proper handling of debits for provisional credit granted to each cardholder in response to Visa disputes
- Managed pre-arbitration cases and conducted efforts to secure funds from the merchant’s bank, processing items that were not in dispute
- Responsible for the reconciliation of ledgers at the conclusion of each business day
Confidential, Owings Mills, Maryland 1998 - 2000
Customer Service Agent
- Expertly performed a variety of customer service tasks for this multibillion dollar global
payments technology company - Provided training to new customer service agents to ensure familiarity with corporate regulations
and protocol - Furnished critical assistance to merchants and banks in clearing credit transactions
- Responded to customer inquiries regarding account status and information, taking action
to issue emergency cards and block lost and stolen cards when necessary
- Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook
- Windows XP
- Peoplesoft, SAS, Hyperio Essbase, Crystal reports
Master of Business Administration, Accounting
Master of Education
Bachelor of Arts Degree in Public Administration