Summary of Qualifications

Legal Receptionist, Customer Service Representative, Collections, Health and Benefits Representative, File Clerk, Assistant Manager, Legal Secretary, Order Processor, Administrative Assistant.
Proficient in all Microsoft Office applications.

Work History

May 02, 2011 to Jun 22, 2011

Confidential Houston, Texas
Receptionist
Answered multiline phones. Assisted and performed project related functions. Sent out correspondences. Maintained submittal logs and office supplies. Scanned, faxed and typed out any correspondences. Routed calls to employees.

Aug 24, 2010 to Mar 11, 2011

Confidential Houston, Texas
Customer Service Rep.
Assisted with 15 different clients and their employees with their health benefits. Helped with annual Open Enrollment. Liaisoned between the employee and the carriers. Answered large volumes of calls daily regarding explanations of their benefits and/or concerns. Helped with resolutions to employees concerns with open cases set up and completed by me.

Apr 17, 2009 to Feb 22, 2010

Confidential Houston, Texas
Customer Service Rep.
Interacted with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Apr 17, 2009 to Feb 22, 2010

Confidential Houston, Texas
Patient Account Rep/Dialer
Answered incoming calls from clients concerning their hospital accounts. Set up payment plans and helped them with financial matters. Answered questions using hospital systems. Maintained daily logs and monthly quotas for our department. Handled massive data entry each day.

Oct 17, 2008 to Apr 21, 2009

Confidential Houston, Texas
CSR-Customer Service Rep
Worked with sale reps. and other printing companies to insure that orders were delivered on time. Processed incoming orders and made sure that we had in-stock materials to complete orders. Answered any incoming calls from sales reps and or clients. Maintained files and did computer updates to ensure that all information were complete and updated.

Dec 11, 2006 to Sep 30, 2008

Confidential Houston, Texas
Greeter / Resource Room Specialist
Directed the flow of clients through the process of registration and application for employment assistance, and other programs and services provided by this agency. Registered clients in Work In Texas (WIT) employment computer program. Explained various procedures to clients (unemployment, TANF, Food Stamps, etc). Directed clients to appropriate departments. Assist clients with the preparation of resumes.

Sep 03, 2004 to Nov 05, 2006

Confidential Houston, Texas
Administrative Asst. / ESL Tutor
Handled all front office duties. Answered phones and performed testing for incoming clients. Performed computer searches and all other duties for support staff. Tutored ESL clients, and helped organize class assignments.

Jan 15, 2004 to May 28, 2004

Confidential Houston, Texas
Volunteer /Teacher Aid
Assisted the teacher in preparing the students for the upcoming TAKS exam. Read to the students and/or helped with classwork. Assisted the teacher/students on field trips.

Oct 01, 2001 to Jan 01, 2002

Confidential Houston, Texas
Legal Secretary
Maintained all front office duties and attorneys weekly schedule. Helped type incoming/outgoing correspondence and legal documents. Maintained office inventory and all other secretarial duties.

Jun 01, 2001 to Oct 01, 2001

Confidential Houston, Texas
Clerical
Internship - Answered phones, appeared in court with attorney as needed, worked with clients, handled correspondence, and any general/specific office work as needed.

Oct 01, 1999 to Feb 01, 2000

Confidential Houston, Texas
Assistant Manager
Handled payroll, inventory, employee schedule, and customer relations Maintained work areas, and performed any other duties as assigned.

Education and Training:

Pre Req. Courses/ Nursing
Paralegal Studies - Completed

Occupational Experience:

Employment Interviewer, Private or Public Employment Service (10 yrs)

Paralegal and Legal Assistant, Law Clerk (2 yrs)

Retail Salesperson (10 yrs)

Billing and Posting Clerk and Machine Operator (10 yrs)

Customer Service Representative (10 yrs)

Office / File Clerk, Data Entry Keyer (10 yrs)

Receptionist and Information Clerk ( 10 yrs 0 mos )

Office and Administrative Support Worker, All Other ( 10 yrs 0 mos )

Computer, Language and Driving Skills

Personal Computers, Scanners, Printers
Internet Search, EMail and Data Entry
Accounting Software (QuickBooks)
Database Software (MS Access)
Drawing Software (Photoshop)
Presentation Software (PowerPoint)
Word Processing Software (Word)
Typing Speed: 40 Words Per Minute
English - Excellent ( Read Write Speak)
Class C to Standard Texas Drivers License

Additional Skills

Touch key operation, cashiering work and money handling, sales clerical, food stores supervision, personnel interviewing, and secretarial work.