SUMMARY:

• Hiring ManagerI am currently seeking a professional position where my experience and education will provide me the opportunity to grow personally and professionally.
• A military background, an education in Business and Information Systems have given me the needed skills, and knowledge to excel in any dynamic environment.
• Collaboration with diverse clientele have given me skills to successfully partner with individuals and groups of diverse backgrounds.
• My experience includes over ten years in customer service, and supervision. Other skills include the responsibility to plan, manage and lead teams in systems testing, improvement of critical systems, report creation, logistics that include Pareto charting, the use of MS Office products for analysis, presentation, contract management and reporting.
• Draft and providing recommendations to management, using reporting tools that track, document and communicate the progress of compliance - related activities and projects to verify timely completion of related assignments.
• If I represent the kind of energetic individual that can help your organization meet and exceed its goals then I am looking forward to meeting with you.
• Business Intelligence for the transformation of raw data into meaningful and useful information
• Create internal and external analysis reports for mid and upper level management
• Create / draft and prepare mandatory pareto charts for visual product analysis
• Collaborate and Coordinate with internal and external teams and subject matter experts
• Create management reporting tools that track, document and communicate the progress of compliance-related activities and projects to verify timely completion of related assignments
• Build training plans, user / educational materials and reporting tools for new employee onboarding and training of staff
• Provide leadership and management with needed recommendations for quality/cost/time standards via proprietary and thru the use of MS office products
• Participate in SDLC management and project coordination
• Participate in security standards that include cyber security and how it is applied to projects and systems security
• Continuous monitoring of system security to assure federal compliance
• Provide recommendations as needed for continued system security that will me local, state and federal requirements

TECHNICAL SKILLS:

Operating Systems: Win8, Win8.1, Win7, Win XP, Win200 and Win Vista, Experience with all MS Office Suites to include FileMaker, FrameMaker, Excel, Word, Visio, PowerPoint and working knowledge of SharePoint 2010, MS Project and Access, Systems analysis and system design and configuration, Planning, Project Tracking, Project Management, Windows platforms, Google Chrome and Firefox for application and web page functionality,Logistics and Inventory Management

PROFESSIONAL EXPERIENCE:

Confidential, Portland, OR

Distribution Center Data Clerk

Responsibilities:

• Assist with Warehouse Management System Transactions
• Generating Bill of Ladings, Respond to emails, Answering incoming calls & other clerical support to staff
• Print product manifest
• Print UPS labels using UPS software
• Create spreadsheets
• Pulling parts/products for shipment from the warehouse floor
• Use of 3PL (Third Party Logistics Software)
• Use Warehouse Management System (WMS)
• Label packages for distribution via UPS labels, XPO Logistics labels, YELLOW Shipping, Fed Ex and other needed shipping labeling duties.
• Scanning of product bar codes for inventory management and product distribution for product manufacturers.

Confidential, Sandy, OR

IPC (Illustrated Parts Catalog) Specialist

Responsibilities:

• Participates in production of aircraft illustrated parts catalogs
• Collect and compile data used in parts catalogs as required
• Obtains information from engineering drawings and wiring diagrams
• Compiles vendor code lists
• Preparation and compilation of parts lists and source materials using computer software to develop artwork and final copy
• Basic technical knowledge of mechanical, electrical, electronic, and aeronautical engineering

Confidential, Portland, OR

Quality Assurance Engineer

Responsibilities:

• Test Aircraft (ACARS) system that move messages from air to ground and vice versa
• Testing configuring or REST interface so web apps can message peers on the ground
• Write test case/plan in order to test each new requirement
• If defective replicate issue and load fix
• Perform the daily system version builds and releases
• Conduct needed configurations specific to each project
• Verify data is uploaded correctly
• Verify the quality of software meets requirements for a heavily regulated industry
• Interpret log file information (.jar files, config.ini files, server event logs)
• Conduct needed Regression, White/Black-Box, System Integration, Functional, Unit and Ad hoc testing methodologies

Confidential, Beaverton, OR

Quality Assurance Engineer

Responsibilities:

• Web Page testing that include white/black and grey black box testing, functionality tests, regression testing, unit testing, load testing and other assigned duties.
• Document clear, concise and detailed product defect reports and bugs via Kanban, Scrum, Waterfall methodologies.
• Work with developers to ensure successful defect reproduction and resolution
• Participate in projects as assigned, follow through to completion, and provide ongoing project status to appropriate business owners via daily meetings
• Strong motivation for delivery of high quality end-user applications and by solving real problems for real users
• Ability to diagnose and solve problems creatively and proactively.
• Ability to communicate clearly to varied audiences in meetings, presentations, writing, by phone, and in person
• Able to work well in fast-paced, constantly changing environment
• Develop an onboarding process and training for new team members

Confidential, Vancouver, WA

Data Analyst

Responsibilities:

• Data mine and analyze data to provide detailed analysis of finding via graph and pareto charting
• Strong problem solving and analytical approach to solving key issues
• Planning, Project Management
• Create, Implement, Manage Customized SharePoint 2010 Platform
• Document Migration and Historical Document Management
• Third Party Contract Manager
• RT (Request Tracker) Ticket Processing Online System Creation and Management
• BOSS (Business Objects Shared Services) Data mining and gathering management tool

Confidential, Vancouver, WA

Regional Representative

Responsibilities:

• Manage overall process of orders and sales support for the Latin America Region
• Managing orders and returns, develop relationships with account planners, managers
• Creation and processing of Purchase Requisitions for processing and approval
• Manage and work in partnerships with accounting to resolve account inquiries
• Maintain service, quality, and productivity with the team Perform other duties as assigned
• Manage escalations and engage necessary resources to expedite solutions

Confidential, Tigard, OR

QA Engineer

Responsibilities:

• Document clear, concise and detailed product defect reports and work with developers to ensure successful defect reproduction and resolution
• Project assistant and Mobile device testing for mobile software
• Participate in projects as assigned, follow through to completion, and provide ongoing project status to appropriate business owners
• Work with customer support to resolve customer issues
• Strong motivation to create customer satisfaction through the delivery of high quality end-user applications and by solving real problems for real users
• Ability to diagnose and solve problems creatively
• Ability to communicate clearly to varied audiences in writing, by phone, and in person
• Able to work well in fast-paced, constantly changing environment
• Ability to handle difficult situations with diplomacy and tact
• Defect tracking using Bugzilla defect tracking software

Confidential, Hillsboro, OR

Customer Support - Marketing Website and Program Support

Responsibilities:

• Corporate Correspondence Specialist for Confidential Corp.
• Research and reply to Corporate e-mail inquiries from global customers and consumers pertaining to Confidential ® products, services, legal and employment inquiries
• Reply to International inquiries regarding program details and account standings
• Translate and reply to International Correspondence from Latin America, Europe and Asia
• Employment verification for pre-program registration Confidential Retail Edge Program (IREP)
• Assist IREP members with account status and account information
• Unlock locked accounts and assist in creation of online profiles

Confidential, Rancho Cordova, CA

Customer Care Representative

Responsibilities:

• Answer customer telephone inquiries regarding College Loan benefits and application status
• Inform Potential customers on different student loan types
• Process and review varied types of student loan application to include private and federal loans
• Assist new team members in Call Center
• Provide Bilingual service to Spanish speaking customers
• Assist borrowers with online loan applications for both Federal and Private Credit based Loans
• Use of online tools such as Expedite and EduStar to process online loans.