TECHNICAL SKILLS:

• ForeScout Counter
• ACT FireEye
• Intrusion Detection System Intrusion Prevention System
• Cisco ASA VPN
• Cisco Jabber Cisco Unity
• Cisco Unified Communications Administration Cisco and Juniper Router and Switching Experience
• Cisco UCCE/UCCX (Unified Contact Center Enterprise, Unified Contact Center Express )
• BGP MPLS
• VSS (Virtual Switching Systems) Spanning Tree
• TCP/IP VM Ware
• VoIP Solar Winds
• QoS WireShark
• OSPF EIGRP
• FHRP HSRP
• MGCP NAGIOS
• Linux Python
• Gigamon/GigaVUE Network TAPs

PROFESSIONAL EXPERIENCE:

Confidential, McLean, VA

ForeScout Engineer

Responsibilities:

• As a ForeScout Engineer, utilized ForeScout to identify and track endpoints on a granular level, providing many means for locating virtual and physical devices, including unauthorized devices. Some of the methods of endpoint/device detection are executed via the following functions:
• Interrogation of ARP and CAM tables on network devices.
• NAT device detection.
• Listening for SNMP traps from network infrastructure.
• Scan the network IP ranges and fingerprint OS type.
• Assess, compare and contrast DHCP authentication.
• Planned, coordinated, and lead meetings to meticulously assess a Federal Agency's network infrastructure, and ascertain the strategic configuration of ForeScout devices. This planning also determined if the ForeScout deployment will be a Layer 2 or Layer 3 deployment, and if the ForeScout network infrastructure configuration will be inclusive of an Enterprise Manager.
• In assessing the Federal Agency's current network infrastructure, determined if Network TAPs or SPAN (Switch Port Analyzer) ports, or both, will be utilized to monitor network traffic. Once determination has been made, as a ForeScout engineer I configured the monitoring solution, and executed a systematic gamut of checks, to ensure network monitoring accuracy.
• Also utilized ForeScout to create lists of devices imported from a third party source, such as an LDAP server to determine which authorized devices are disconnected from the network at any given time.

Confidential, Merrifield, VA

SENIOR TECHNOLOGY ENGINEER

Responsibilities:

• Served as the Senior Technology Engineer in the Engineering Systems Headquarters on Unified Communications Deployment projects, configuration and installation of CounterAct/ForeScout tools for 320 USPS Plants and Distribution sites, and the configuration of Cisco 2921 ISR routers and Cisco 2960X switches for the implementation of the USPS TES (Telecommunication Encapsulation Services) upgrade to replace dedicated T1 lines at 320 USPS Plants and Distribution sites.
• Regularly configured Access, Distribution, and Core Switches for networks. Specifically Cisco 3750 PoE Switches, NEXUS Switches, and 3550 Access switches for postal distribution equipment.
• Functioned as the Senior Engineer on Firewall and IDS/IPS (Intrusion Detection/Intrusion Prevention Services). Specifically the Cisco ASA 5510, 5515 and the Juniper IDP 250.
• Functioned as the Senior Engineer on the USPS's MPI (Mail Processing Infrastructure) endeavor, which encompasses the design, configuration, and implementation of Core, Distribution, and Access switches for 320 USPS Plants and Distribution sites.
• Created VLANs for Voice to segment Voice traffic to facilitate QoS for VoIP networks.
• Created VLANs for Video, and Data, specifically for MPE (Mail Processing Equipment) to segment traffic to facilitate QoS for the entire MPI infrastructure.
• Regularly compare device syslogs against Splunk reports, to ensure accurate crafting of CounterAct policies, used in conjunction with a NAGIOS Network Monitoring tool.

Confidential, Washington, DC

TECHNOLOGY ENGINEER - Independent Consultant

Responsibilities:

• Served as the Chief Engineer on VoIP Deployment projects for business or educational entities transitioning from POTS (Plain Old Telephone Service) Lines to VoIP telephony.
• Regularly configured Access, Distribution, and Core Switches for networks. Specifically Cisco 3750 PoE Switches and NEXUS Switches.
• Functioned as the Lead Engineer on Firewall and IDS/IPS (Intrusion Detection/Intrusion Prevention Services). Specifically the Cisco ASA 5500 and the Juniper IDP 250.
• Created VLANs for Voice to segment Voice traffic to facilitate QoS for VoIP networks.
• Configured Standard, Extended, and Time Based ACLs (Access Control Lists) to assign priority to VoIP traffic.
• Programmed, configured, and installed Cisco 7936 Polycom Devices, Cisco 7961 IP phones, Cisco VG (Voice Gateway) 224s, Cisco ATA (Analog Telephone Adapter) 186s, and Cisco Aironet 1130 Wireless Access Points.
• Operated as the Chief Engineer on projects that assess, and determine bandwidth needs, and the ordering of circuits from Local Exchange Carriers, ISPs and MPLS providers.

Confidential, Washington, DC

TELECOMMUNICATIONS VoIP ENGINEER

Responsibilities:

• Key member of the team responsible for the successful deployment of VoIP services to replace traditional legacy telephony infrastructure at Confidential .
• Initiated planning and assessment of initial infrastructure, and successfully executed the option of utilizing a PRI handoff as opposed to SIP trunking to facilitate transition to VoIP.
• Assisted in installation and configuration of Cisco 7600 Routers, Cisco 3750 Switches, and Juniper EX 4300-32F Switches.
• Configured port mirroring on Cisco Catalyst Switches.
• Configured VLAN subinterfaces on Cisco ASA 5500 Firewall.
• Operated as an integral member of a team which maintained intrusion detection systems.
• Regularly utilized Cisco UCCE (Unified Contact Center Express/Enterprise).
• Programmed, configured, and installed Cisco 7936 Polycom Devices, Cisco 7961 IP phones, Cisco VG (Voice Gateway) 224s, Cisco ATA (Analog Telephone Adapter) 186s, and Cisco Aironet 1130 Wireless Access Points.
• Employed SCCP (Skinny Client Control Protocol) specifically in the Cisco Unified Communications Solutions Administration system to ensure successful registration and communication with Cisco VG224 and VG248.
• Utilized Cisco Unified Communications Solutions Administration system to program and configure devices, establish Route Partitions, Calling Search Space, and MLPP Alternate Party/Line Settings.
• Used Cisco Unified Communications Solutions Administration to establish pre-defined Hunt Groups, specifically defining Parameters with respect to The Line Group Name, RNA Reversion Timeout, and the Distribution Algorithm. Also assess the Reverse Order of Selected DN/Route Partitions for available Line Groups.

Confidential, Leesburg, VA

TELECOMMUNICATIONS ENGINEER

Responsibilities:

• Monitored, performed troubleshooting and repair of Ethernet and IP equipment and associated protocols to include BGP, MPLS, Spanning Tree, and others.
• Assessed the readiness of LAN networks for VoIP deployment, and continue to monitor for latency, jitter and any other factors which would delay or impede VoIP transmission.
• Ensured full connectivity to infrastructure and/or customer devices (NIDs, Switches (ALU 7450 and Cisco 7609 Router).
• Operated as a member of a team which configured and maintained firewalls and intrusion detection systems.
• Contributed toward the validation of network configurations, solutions and high-level design frameworks derived from defined Network Architectures that were present in a multi-vendor network platform environment.
• Communicated regularly with internal team members as well as external teams regarding Operations, Integration, and Product.
• Utilized LIMS (Logical Inventory Management System) as a data resource for information regarding a Multi Tenant Unit switch, and equipment inventory on the CLL, device type, relay rack, VLAN and circuit information.
• Constantly reviewed IP documentation, which included Site CLLI, local information contact, Cisco or Adtran software revision, configuration information, and IXC specific information, with team members to support test and acceptance.
• Used Trunks Integrated Record Keeping System (TIRKS) databasing required for the IXC switch (Cisco or Adtran).

Confidential, Herndon, VA

SENIOR OPERATIONS ANALYST, Team Lead

Responsibilities:

• Was the chief point of contact for the creation and activation of new user accounts in Confidential intra-service database created solely for the GIA project.
• Regularly managed and recorded incidents through processing a heavy workload of trouble tickets assigned via the Remedy ticketing system, and would consistently report status updates to users, customers, field technicians and upper level management.
• As a daily function of the Senior Provisioning Analyst position executed password resets and when necessary, User Profile/Account deactivation within the Confidential intra-service database created solely for the GIA project.
• Verified CNAM, LIDB & CLASS point codes for every subscription ported within the Confidential database for all Confidential territories in the post migration phase of the GIA project.
• Executed Directory Listing audits, reports, and ultimately analysis predicated upon phone number attributes of CNAM, LIDB & CLASS point codes and ensured verification within the PSTN.
• Interfaced directly with CLEC’s and other service providers from an order’s creation, to its FOC (Firm Order Commitment) and ultimately the establishment of the point of demarcation from a macro, as well as micro perspective.
• Actively participated in monthly reviews for capacity planning and performance monitoring of servers and applications to ensure preservation of disk space and flawless execution of CLEC Operations’ system’s functionalities.
• Leveraged technical expertise preparing adhoc reports for upper management, encompassing subscription data, LNP time stamp, SPID information, LRN specifics, subscription version IDs, and activation time stamp information per specified service provider requests.
• Performed encryption key exchanges as required by other Service providers utilizing Unix commands.

Confidential, Sterling, VA

TELECOMMUNICATIONS ENGINEER/ Confidential ANALYST

Responsibilities:

• Chiefly responsible for the creation and activation of new user accounts in the Confidential (Number Portability Administration Center) and the NOC's synchronous database.
• Regularly utilized essential knowledge of end to end order flow process to facilitate successful subscription porting.
• Actively utilized the Remedy ticketing system to manage and record incidents while processing trouble tickets assigned on a daily basis, and would consistently update the status of these tickets to ensure all associated parties were cognizant of any issues.
• Consistently operated as the lead in group assignments and was primarily responsible for any changes in those assignments which took place.
• Frequently applied knowledge of DSL, SONET, Ethernet, and DWDM to the troubleshooting of any adverse issues impeding successful subscription porting.
• As a daily function of the Confidential Data/NOC Analyst position executed password resets and when necessary, User Profile/Account deactivation within the Confidential and the NOC's synchronous database.
• Monitored Confidential ’s network for bit errors and circuit issues working with LECs and IXCs including DS-1, DS-3, 10G and Optical Level circuits OC3-OC192.
• Recognized as an expert troubleshooter, liaising between DBAs/Red Hat Linux engineers and service providers to resolve any SS-7 issue that may impede LNP functionality.
• Regularly employed experience with routing protocols (OSPF, BGP, MPLS) to ensure successful call routing and termination prior to the culmination of large porting requests consisting of 10,000 subscriptions or more.
• Functioned as a lead User Support Analyst in the Confidential ’s SPID (Service Provider ID) Migration process which was inclusive of Rate Center Migration, origination of new NPA/NXX’s and their promulgation to the industry, the updating of LATA tables, and the systemic interfacing with NANPA (North American Numbering Plan Administration) from the migration’s inception, to its successful culmination.
• Assisted in the co-location of facilities for Confidential and Primus Telecommunications in Ashburn, VA, respective to reducing traffic backhaul costs, alleviating latency issues, and increasing bandwidth capacity.

Confidential, Reston, VA

PROVISIONING MANAGER

Responsibilities:

• Operated as the chief point of contact when interfacing with vendors for the ordering of SIP trunks for client-side PBX’s.
• Surpassed customer expectations for all administrative tasks relative to the installation of orders, such as LNP, DID, toll-free, directory listing, and E911.
• Regularly verified MAC addresses, IP addresses and associated subnet mask information for the provisioning of gateways for new customers, and created weekly reports delineating this information.
• Teamed up with facility engineers and carrier testing groups to drive T-1 orders to a successful completion.
• Translated customer sales orders into internal service requests, entered orders to disconnect service per customer request, and interfaced with LECs (Local Exchange Carriers) to ensure service order completion.