PROFESSIONAL SUMMARY:
Skilled and accomplished Professional with 10+ years of experience in Analysis, Design, Testing and Support of software applications.

• Strong skills in using COBOL, JCL, VSAM, IMS DB/DC, DB2, CICS, Web Services, MQ Series, SPUFI, XPEDITER, FILE-AID, ENDEAVOUR, EZTRIEVE, IBM UTILITIES, CA7, CA11, TEST DIRECTOR, HP QUALITY CENTER, FTP, CHANGE MAN.
• Extensive background in Project that confirms to client requirements. Software Development Life Cycles and Software Testing Life Cycles.
• Well versed in standard SQA Methodologies, Processes, Techniques and Business Workflows and expertise in implementing them with emphasis on Quality Process.
• Expertise as Test Manager/Coordinator handling System, Integration and User Acceptance Testing.
• Strong experience in client interaction and understanding business application, business data flow and data relations from them.
• Strong knowledge and experience as a Defect Manager which includes tracking, coordinating, prioritizing, reporting and following closure procedure.
• Extensively experienced in all the parts of testing phase. Test Planning, Test Preparation, Test Execution and Reporting.
• Having good analytical and problem solving skills in Batch Applications, Evaluation and Enhancements of Insurance, Telecom, Banking and Health Care Applications.
• As part of my assignments, Involved in interacting with clients, Feasibility Analysis, Gap Analysis, Planning and Scheduling, Effort Estimation, Design, Testing, Defect Management, Quality and Delivery activities.
• Understanding High Level Requirements from customer. Experience in Preparing the Test Strategy, Test Plan, Test data design documents for a Project.
• Evaluating and designing the Customer Service Request (CSR) as per customer requirements. Maintaining deliverables, contributing significantly in taking Tools training to the team. Worked as Mentor and SME on End-to-End CSR’s.
• Good exposure in creation of Statements, Letters, Documents, notices, invoices and Billing Applications using Batch programs.
• Created complex test plans, requirements and design test cases. Managed execution of different testing phases (unit, integration, system and user acceptance testing).
• Experience in various types of testing. Smoke Testing, Regression Testing, Positive and Negative scenarios testing.
• Developed several Quality documents which includes Testing Checklist, Status reports, Review checklist, Configuration Management, Utilization report, RCA, Trackers and Issue logs.
• Experience in Data Analysis, Data Validation and Data Verification.
• Experience in extended validation of report functionality developed, using Business Objects, by writing complex SQLs at the backend.
• As part of a project, have demonstrated strong batch running, tracking and bug fixing skills using CA7.
• Experienced Mainframe Tester with strong background on online databases and information products as well as data analysis / reporting / processing.
• Well versed with Manual and Automated Testing methodologies and principles.
• Well acquainted with Defect Tracking Systems, Source Code Control Systems, Word Processors, Spreadsheets, and Office Communication Tools.
• Strong Problem Analysis & Resolution skills and ability to work in Multi Platform Environments like Windows, UNIX and Mainframes.
• Hands-on experience on SQL Server, DB2 and Oracle databases.
• Solid experience in working with onsite-offshore team model projects.
• Excellent interpersonal, analytical, problem solving, written and communication skills.
• Expertise in research and evaluate alternative solutions and recommends the most efficient and cost effective application programming solution.

TECHNICAL EXPERTISE:

Languages/GUI: COBOL, JCL, CICS, C, C++, JAVA, WEB Services, CICS, SQL.
Version Control Tools: ENDEVOR, CHANGE MAN.

Front End/ GUI: Webservices.

Database: DB2, IMS DB, VSAM, SQL, PL/SQL, Oracle 8i
Documentation Tools: MS Office 2000/XP, Adobe Tools and Visio Professional.
Web Technologies: XML, HTML & DHTML
Operating Systems: Z/OS, MVS/XA, UNIX, MS Windows 98 / 2000 / NT / XP

CERTIFICATIONS / PROFESSIONAL TRAINING:

• Certified ISTQB (International Software Testing Qualifications Board certified) with Score 80%.
• CA7, CA11, Autosys certified from Computer Associates, USA.
• INS 12 (Insurance domain), ETOM (Telecom domain) certified.
• Attended Training for QTP, DB2, Data warehousing Concepts, ETL, AMDOCs Billing and Performa reporting tool.
• Conducted training sessions on Mainframe concepts, VSAM, JCL, and Software Testing Concepts.
• Attended Training on Six Sigma methodologies.

EDUCATIONAL QUALIFICATIONS:

• Bachelors of Engineering

PROJECT DETAILS:

Confidential,Alpharetta, GA November 2010 – Till Date
Lead Mainframe Testing Analyst

Environment: COBOL, DB2, JCL, CICS, ISPF, SPUFI, File Manager, HP Quality Center, SQL.

Scope:
one of the leading worldwide providers of IP-based communications services to businesses. Few of services include Broadband, Wireless networks, Wi-Fi etc. AT&T also offers customers to choose from their comprehensive service bundles. One among it is the U-verse bundle which includes digital TV, internet and wire line together.
OPUS is the application which facilitates customers, ordering all kinds of requests in the store. It works with many legacy systems to handle, enquire the request and make the changes permanent.

Roles & responsibilities:

• Involved in gathering and analyzing the Business & Technical Requirement.
• Involved in Design and Development of test plans based on high-level and detailed design Documents.
• Involved in drafting the Test Plan with the BSA’s.
• Prepared the High level Test Scenario design document. Creating test strategy & documents, planning the test execution activities and defect reporting & analyzing the test metrics.
• Involved in Walkthroughs with BA’s and Quality team. Performed Manual Testing on the Application.
• Performed System, Integration, Performance, End to End, Regression & UAT testing.
• Checked database to determine successful transaction of test data from the application by establishing connectivity using SQL commands.
• Responsible for running the Bulk Loads, Report Generation jobs.
• Involved in Walkthroughs with BSA’s and Quality team. Coordinated with the team in various stages of the application.
• Developed different kinds of reports that showed the number of test cases executed, number passed/failed and the number of test cases left to execute on a daily & also on a weekly basis.
• Involved in Daily and weekly Status meetings with the Client.
• Involved in writing the SQL queries for generating the Static Reports.
• Responsible for writing the Test Cases, executing the Test Cases and created execution reports Using Quality Center.

Confidential,Los Angeles, CA October 2007 – May 2010
Project: TDC (TELE DENMARK COMMUNICATIONS)
Sr. Mainframe Test Analyst

Environment: IBM Z/OS, CICS, MS DB, JCL, DB2, ISPF, SPUFI, File aid, Web applications, HP Quality Center 9.2, SQL.

Scope:
TDC (Tele Denmark Company) is a Denmark based provider of telecommunications solutions in Scandinavia, Switzerland, Hungary and Poland. The following applications provides various features which are critical with respect to TDC Residential, Business and Wholesale customers,
Self Service:
This application allows the user to create or manage his subscription like TDC Fixed telephone, ISDN, Broadband Telephone, Duet, Broadband, TV or Modem subscriptions. This application facilitates the user with online bill payment, sign for self Debit, call logs like call duration, call details, billing/cost on the calls, irregularities in call (large consumption, foreign calls etc), voice messages and email notifications.
Columbus:
Columbus is the main Order Processing and Order Handling System and on Mainframes. Any changes to the Order in any other systems like ADMAN, Self Service etc must be reflected in Columbus. It also creates new customers for a new PSTN.

Roles & responsibilities:

• Analysis of Client Requirement document, Functional requirement documents to formulate a test plan.
• Created Test Approach, Test Strategy and Test Plan documents.
• Developing Test Plans, Designing and Reviewing Test Cases for Functional and Regression Testing.
• Convert Test cases to Positive and Negative test cases and update them in detail in Quality Center.
• Conduct test plan walkthrough with business analyst, Technical and all the team members involved in the project.
• Worked as a Test Manager/Coordinator for several critical projects.
• Arranged, Participated daily and weekly project status meetings.
• Responsible for Configuration Management of all the documents related to project.
• Participated in Walkthrough\'s and Technical Reviews all through the testing phase.
• Created traceability matrix between requirements and test cases.
• Designed and Executed Regression Test Scripts using Quality Center.
• Performed Functional, System and Integration testing on the TS2 system at every step of project development phase.
• Responsible for building Test environment to create the test data and keep them ready for test execution.
• Used HP Quality Center 9.2 to enter functional requirements, create test cases, setup test lab for test case execution, analyze test results, and enter and manage defects.
• Wrote Detail Test Cases with Design steps, Prerequisites, Expected result, priority, procedures, test data etc in QC.
• Acted as HP Quality Center Administrator.
• Leading Defect Board (Defect tracking, Defect reports, Daily meetings with the SME’s and Development team on the Defects)
• Conducted database testing by developing and executing SQL queries.
• Responsible for creating Test Summary reports, Learning documents and RCA report when required.
• Participate in implementation of projects.
• Developed solutions using agile methodologies.
• Reported daily status to Technical Delivery Managers and Management
• Conducting Peer reviews, interacting with the team to understand the system & plan for the same to match for time bound quality response.

Confidential, CA September 2004 – October 2007
Project: FARMERS INSURANCE
Sr. Mainframe Tester

Environment: IBM Z/OS, JCL, VSAM, ISPF, SPUFI, CICS, COGEN, SQL, MQ-Series.

Scope: Foremost Insurance
Foremost is part of Farmers Insurance Group and does business in the United States whose companies include Foremost Insurance Company Grand Rapids Michigan, Foremost Signature Insurance Company, Foremost Property and Casualty Insurance Company etc.
Foremost Products include Mobile Home, Motorcycle, Family Boaters, Personal Watercraft etc.
The applications of Foremost are Backend Reporting, Policy Processing ( new business, renewal business, endorsements, cancellations, reinstatements, rewrites and inquiry) ,Policy Transfer Utility, and STAR(Web application). Policies also interface with many of Foremost\'s legacy systems like Claims, Flex-A-Bill, Underwriter activities etc.

Roles & responsibilities:

• Analyzed the business requirements and preparing design test document
• Working on the Project Test plan including test schedule, resources, timelines, app no. of test cases, development team rapport.
• Preparing the Test Plan document.
• Developed detail test cases, design steps on QC.
• Collecting test data and updating across each of the test case on the Quality Center.
• Executing test cases and updating results.
• Running Batch cycle to verify reports, notices etc and verify the results.
• Debug the abended job using Expeditor and fix the bug to continue the batch jobs.
• Created test files for verifying the output.
• Developed Regression test suites and created macros for each of the test suite as part of effort saving initiative.
• Raising, tracking defects, re-testing as soon as it is ready for test and closing with updations.
• Training and assisting new team members.
• Responsible for status calls on a daily basis discussing issues on the team and testing progress.
• Reporting status of the team.

Confidential,OH February 2003 – September 2004
Mainframe Technical Specialist

Environment: IBM OS/390, TSO, ISPF, COBOL, DB2, JCL, CICS, SQL, SPUFI, File Aid, CA7, CA11, Autosys.

Scope:
GE Capital-IT Services managed Data center at Cincinnati & Parkersburg a in-house managed data center offering OS/390 platform (S390 Shared Host Computing Mainframe).

GCO (Global Computer Operations) is a part of GE capital which is dedicated to provide 24x7 production support to control and Support batch and online regions for GE Business like GE Motors and Drives.

GCO Production Control team is to ensure production support and monitoring for businesses supported by GCO, namely GE- Insurance, GE Consumer Products, GE Industrial systems- Drives and Motors and GE Corporate on Autosys.

Roles & responsibilities:

• Working as Technical Specialist to ensure:
• Running timely Batch Processing as per the schedule on CA7.
• Tracking all the jobs until complete.
• Timely resolution/escalation of Job failures (abends) that helps in timely batch cycle completion
• Involved in 24*7 on call support to resolve / escalate both critical abends.
• Resolved non critical abends as per the procedure.
• Co-ordinate with various application programmer teams to resolve abends and restarting the job.
• Monitor batch workloads for exceptions.
• Ensure timely availability of online regions.
• Timely execution of one-time requests coming through the Peregrine Service Center.
• Alert the programmers/schedulers and finding the cause for any abnormality in the systems like Jobs not running on time, online regions not being up on time or Jobs running longer than the usual time etc.
• The job profile includes Training the new hire for the GCO-Production Control and Support process. Assessing their performance on daily/weekly and monthly basis.
• Played major role in Recruitment and training new team as a part of Ramp Up of the business.
• Played major role in setup and strengthening GCO - BCP/DRP as a SPOC.
• Worked on a six-sigma initiative - “study of abend volume – set ARF for frequently abending jobs.”
• Defined new processes and standardized existing processes.
• Provide training on monitoring tools, and systems to the team and create SOPs.
• Leverage the best practice sharing to define processes and create SOPs from the businesses supported by GCO.
• Resolve and Work with Application Support Teams to resolve abends.
• Use Scheduler monitoring tools like CA-7, CA-11 and CA-Autosys to monitor the Batch cycles on OS/390.

Confidential,INDIA January 2002 – February 2003
CLIENT: AXA INSURANCE
Mainframe Analyst

Environment: IBM Z/OS, TSO, ISPF, COBOL, DB2, JCL, VSAM, CICS, SPUFI, File Aid for DB2, Intertest, Eztrieve, Endevor, SQL.

Scope:
AXA Insurance offers many products and services. They are ISA (Individual Savings Account), distribution bond, Motor Insurance, Home insurance, Private Medical insurance, Den plan care, Long term care, Commercial insurance, travel insurance and pensions.

Roles & responsibilities:

• Involved in Module definition, and Requirement Specifications (SRS) document preparation.
• Involved in preparation of Investigation and Impact analysis report.
• Involved in Low Level Design.
• Interacting with the on-site coordinator for clarification of the work details.
• Making code changes according to the design document and debugging.
• Preparation of Unit test plan specification and preparation of unit test data according to changes.
• Involved in Unit testing and system testing, Movement of code from Development to Model office region in Endeavor.
• Involved in preparation of Implementation plan for moving loads to production.
• Involved in preparation of JCL documentation to set up in System test environment.
• Developed change design document for Change requests including programs and code to be changed and make the changes, debug, test and record the results.
• Coding modules and embedding DB2 SQL in COBOL programs. Responsibilities also included online and batch maintenance and enhancement work using COBOL, DB2, VSAM, and JCL. Used Expeditor for debugging online applications.
• Chaired weekly status meeting between technical group and business user group.
• Extensively handled the application response for positive and negative sets of data using Data Driven Testing.
• Reviews and walkthroughs to make sure software has been coded as per established software quality standards and guidelines.