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Technical Support Resume

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Depere, WI

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Technical Certifications

Microsoft Certified Professional(MCP)
Microsoft Certified Desktop Support Technician(MCDST)
Currently Pursuing the following Certifications:
A+
MCTS (Windows 7 based)

Education

Course Overview:

  • Introduction to hardware and XP fundamentals
  • Microsoft 2003 Desktop Applications Courses (Word, Excel, Outlook 2003,Outlook 2003 advanced)
  • Implementing and Supporting Microsoft Windows XP Professional
  • Supporting Users on Windows XP Operating System
  • Supporting Users Running applications on windows XP Operating System
  • Managing and supporting Windows Server 2003 environment
  • Implementing, Managing, And Maintaining a Microsoft Windows Server 2003 Network Infrastructure: Network services
  • Help Desk Course: Support Center Analyst

Work History

December 08 – Present
Thrivent Financial Technical Support - Confidential

  • Provided technical support to field users.
  • Supported IBM laptops connected to corporate vpn.
  • Assisted with network connectivity for offices and various hotspots.
  • Supported various financial software
  • Educated users about the technology they use.
  • Supported Blackberry cell phones on corporate server.
  • Supported corporate uses with Virtual Machines.
  • Provided hardware support for printers and other equipment.
  • Assisted users with Salesforce.com general use and technical issues.
    • Worked with second level and software engineers to resolve hardware and software issues.

SME for the following systems:

PcAnywhere
Adobe Acrobat Reader
PaperPort
Diskeeper
LAN/WAN

October 08-November 08
School Specialty level 1 helpdesk Appleton, WI - Confidential

  • Wireless/Lan internet/intranet support on Desktop and Laptop computers
  • Windows XP/Vista support
  • Diagnose problems and assign to proper support group
  • Active directory
  • Password resets etc.
  • Oracle password resets
  • Outlook support/ Outlook web acess support
  • Excel support
  • handled support requests via phone and E-mail

March 08-October08
Confidential, Technical support Appleton,WI

  • Wireless/Lan internet/network support on Desktop and Laptop computers
  • Windows XP/Vista
  • Mac OS10
  • E-mail support for email clients such as Outlook/Outlook express/Windows mail/ Mac mail.
  • Password reset support
  • AT&T U-Verse Television/Internet/Voip support
  • Telephone customer service/support
  • Extensive technical and soft skills training for technical support

Oct-Nov 2007
Confidential, Green Bay, WI

  • Performed sales calls for new customers
  • Worked on lawn core aeration
  • Performed equipment maintenance
  • Drove company truck and kept log

2005-2007 Confidential, Green Bay, WI
Customer Service/Forklift Operator

  • Provided professional customer service
  • Operated a forklift ensuring of safety measures
  • Handled large amounts of freight
  • Worked within the warehouse and various parts of lumberyard
  • Entered receiving paperwork accurately

2004-2005 Confidential, Green Bay, WI
Lawn care specialist

  • Performed sales calls for new customers
  • Worked on lawn core aeration
  • Performed equipment maintenance
  • Drove company truck and kept log

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