Medical Administrative Assistant Resume , Baltimore, MD - Hire IT People

SUMMARY:

Insightful, result - driven IT professional offering extensive knowledge of technology and healthcare.
Extremely adept at providing exceptional customer service in diverse settings, seeking opportunity in Information Technology field in order to exploit my technical skills.

TECHNICAL SKILLS:

Environment: s: UNIX, Windows 7/10, MAC OS, Citrix, Android, Linux

Applications: MS Office (Word, Excel, Outlook, PowerPoint, Project, Access), NextGen, Cerner, PM Office, GroupWise, Misys, Order Management System

Tools: C/C++, HTML, MySQL

PROFESSIONAL EXPERIENCE:

Confidential, Baltimore, MD

Medical Administrative Assistant

Responsibilities:

Execute routine administrative tasks in the Neurology Department for 11 physicians to ensure the office operates efficiently.
Accountabilities vary from answering phone inquiries, scheduling appointments, data input, insurance verification, constructing physician templates, requesting medical records, performing frequent incoming/outgoing calls, scanning and forwarding lab results to appropriate clinician, obtaining prior authorization and referrals.
Additionally duties include acting as liaison between clinician and patient, perform basic analysis and troubleshooting, prepare and modify documents including correspondence, reports, memos and emails. Ensure that all patients receive exemplary service.
Create complex Excel spreadsheets for special reports assigned by Practice Manager.

Confidential, Baltimore, MD

Writer

Responsibilities:

Performed freelance duties for US-based online resume writing company; worked with both domestic and global clientele.
Projects completed included chronological and functional resumes, curriculum vitae, cover letters, follow-up/thank you letters and LinkedIn profiles to applications who are seeking employment.
Ensure that the resume contains the applicant’s qualifications, job experience and skills in attractive format. Select the appropriate format type for every candidate as the resume must be tailored to the specific needs of the employer.
Establish good communication with customers, eye for detail and ability to present information in a concise and factual fashion.
Correspond directly with assigned clients, primary via email throughout all phases of their project. Deliver customer focused service in order to obtain organization goals and objectives.

Confidential, Baltimore, MD

Lead Customer Service Representative

Responsibilities:

Executed a variety of administrative tasks such as managing a high-volume workload; ensure HIPAA compliance, frequent translation, register patients for appointments, incoming and outgoing calls, verify demographic/insurance and other required Meaningful Use Data.
Demonstrated advanced proficiency in U.S Refugee Resettlement Program. In the absence of Administrative Assistants handled their duties such as deposits, scheduling and patient complaints. Customized new-hire training to address individual training styles.
Ensured compliance in scheduling and in areas such as new patient forms, consent forms, and HIPAA to enhance quality of care. Accountable for payment collection, training new employees, and extensive experience in multiple insurance plans.
Created the monthly Referral Tracking report and presented in meetings.
Employee of the Month Award for June 2016.

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Medical Administrative Assistant Resume

Baltimore, MD

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