OVERVIEW

Around 3 years of extensive experience in the Information Technology in Siebel CRM

• Winner of Asterix award 3rd Quarter, financial year 2009 for excellent client feedback.
• Experience to work at the high pressure client locations as a part of Oniste Visits.
• Hands on experience on Siebel Server Installation on Windows and Unix Platforms
• Good at Siebel applications including Siebel Call Center and Siebel Sales.
• Strong Knowledge on Siebel Architecture ( Siebel Applications Servers, Web server, Gateway) along with Oracle 10g, Oracle 11g database.
• Moderately skilled in Configuration, eScripting, Workflows, Actuate Reports and working knowledge of Siebel Integration.
• Trained in creating Reports and working knowledge of building repository using OBIEE.
• Explored and implemented Assignment Manager, Data Validation Manager, Siebel Smartcripts and Customer dashboard.
• Working knowledge of Siebel Upgrade process
• Conducted a training session for Siebel Smartscripts and Customer Dashboard.
• Dedicated team player with strong communication skills and ability to handle multiple task simultaneously in deadline-oriented environments

SKILL SETS

OPERATING SYSTEMS: Windows 2003/XP, UNIX (Red Hat, Solaris)
CRM: Siebel 8.1.1 (Call Center, Sales), Siebel 8.0 (HTIM, Call Center Center)
LANG/ TECH: Siebel eScript, C, C++, XML.
DATABASES: Oracle 9i, Oracle 10g and Oracle 11g.
TOOLS: Siebel Tools 7.8 ,8.0 (Business Services, EAI, Workflows, EIM), Business Components, Actuate Report 7, OBIEE, Siebel Analytics Tool

EXPERIENCE

Confidential, OH 
January 2008 – May 2008

Working for Confidential, US-based pharmaceuticals supplier company, who was in the process of implementing Siebel 7.8.x Financial Services for its operation.

• Worked on configuring applets and customzing applets.
• Configured with Business Component user properties.
• Configured screens and views.
• Configured MVG, pick list, and drilldown.
• Siebel 7.8.x (Financial Services), Applets, Siebel Tools 7.8.x, Business Components.

Confidential, Ohio, USA
Siebel 8 Application Support. 
Apr 2010 – Till Date

• Siebel Server Adminstrator support with hands on experience in Linux and HP-Unix in clustered environment.
• Migrating Repositories between envrienments + DDL Sync
• Adding/modifying users and password resets.
• Siebel database and applications cloning\\Applying Siebel Hot Fix patches.
• Administering and Fine tuning Siebel object manager
• Handling, trouble shooting server manager components, bouncing etc.
• Handling Sieebl Object Manager crashes and trouble shooting them.
• Resolving remotae issues. Handling issues with synchronistaion, DB extract. Etc.

Confidential, Ohio, USA
Siebel 8 Upgrade PoC 
Sep 2008 – Till Date

Confidential offers customized solutions for a variety of environments in the area of Healthcare. Steris offering includes sterile processing solutions, surgical equipment, laboratory medical equipment and much more for the Researchers and professionals in the pharmaceutical, medical device manufacturing, defense and industrial and healthcare industries.

• Upgradation of Siebel Life Sciences – From Siebel eMedical 7.5.2 To Siebel eMedical 8.0
• Upgradation of Databse from Oracle 9i To Oracle 10g .
• Installation of Siebel CRM 8.0 SIA.
• Upgradation of Standard Repository, Merging of Customized and Standard Repository.Post
• Merge Repository Tasks on Development/Test Environment
• Upgradation of Physical Schema.

Confidential, Vernon Hills, IL 
February 2009 – Till date

• Siebel Server Adminstrator support with hands on experience in Linux and HP-Unix in a clustered environment.
• Migrating Repositories between invrienments + DDL Sync
• Adding/modifying users and password resets.
• Siebel database and applications cloningpatches as well.
• Fine tuning Siebel object manager
• Handling Componenets
• Handling Sieebl Object Manager crashes and trouble shooting them.
• Resolving remotae issues. Handling issues with synchronistaion, DB extract. Etc.

Confidential.

Confidential is a government division in UAE. ADPC basically is I\\to ports dealing (sales and lease). ADPC has recently implemented an inititave of implementing Siebel for the CRM functionalities.

• Worked as a Siebel Administrator. Designed and architectured the Siebel Deployment single handedly
• Installation of Siebel 8.1.1 Callcenter, Sales applicatiions Installing and Configuring Sebel gateway servers, application servers, db servers and SWSE on Red Hat Linux Platforms
• Integration of Siebel for LDAP authentication and Oracle web center/
• User creation, adding / modifying users/
• Databse extracts. Troubleshooting remote issues with DB extracts and synchronization.
• Repository Migration between environments + DDL sync
• Siebel Applications plus database Cloning
• Tuning Siebel Object Managers trouble shooting remote issues
• Bouncing Siebel servers and handling / trouble shooting siebel components.
• Investiagtion Siebel Object Manager crachees.

Siebel Administrator for Confidential:
Sept 2008 – Till Date

• Directly responsible for handling and maintaining internal Fujitsu Siebel servers.
• Responsible for database installation (Oracle 10g) and to configure the same.\\
• Installation and configuration of Siebel Gateway Server, Enterprise Server, Application Server and database server.
• Resposnible for creating and managing users.
• Monitoring Server Components.
• Responsible for patch installation.
• Responsible for troubleshooting a server crash and crash analysis.
• Responsible for Siebel side server operations.

Confidential
Astral Computers Pvt. Ltd
Online e-book store with Business Intellegence

• Worked on 1 year duration project with team size of 3 members
• Designed and implemented e-commerce website, with all features of Online e-book store.
• Data was stored in multidimentional cubes using OLAP, resulting in fast and efficient data retrieval
• Data was displayed to users for assisting in data analysis and making magerial level decisions.
• The project was tested making appropriate test cases and documentation.

EDUCATION

• BE Computer Engineering (First Class),
• Trained on Siebel Configuration, Scripting,
• Trained on Actuate Report 7
• Trained on OBIEE .
• Trained on EAI
• Trained on Siebel 8.0- Task UI