SUMMARY:

Technology professional with more than 18 years of leadership, problem-solving, and technical skills. Recognized as a tenacious troubleshooter focused on making technology work. Strong background in server/desktop support, new systems installation, and project management.

EXPERIENCE:

Confidential, San Jose, Ca
Program Manager 2010
(6 month contract)

• Work with an Eng team to develop new ODM product.
• Worked with team at board level development.
• Managed teams wiki and websites.
• Managed all meetings with ODM vendor.
• Controlled all process between Cisco and ODM vendor.
• Oversaw all lab equipment.
• Helped develop new ODM product HW documentation.
• Tested new ODM network appliances.
• Helped bring the new network appliance (sever) to Execution Commit!
• Received an award at final EC for my contribution to the new Cisco appliance.

Confidential, San Jose, Ca
Sr. Systems Administrator / Project Management 2004 to 2009

• Led a successful year long project in developing and deploying Tivoli Provisioning Management for
• Operating System Deployment automation software. Trained and guided a 10 person team on
• Tivoli automation software.
• Expertise in all levels of Windows and LINUX OS.
• Disaster recovery and data backup team lead.
• Versed in script and batch file creation.
• Well versed in VMware virtual environments.
• Supported 5 Developer software teams and their environments.
• Managed and maintained day-to-day trouble ticket queue for Windows/LINUX.
• Supported in building 3000 racked IBM Server RAID hardware.
• Installed Cisco network routers, switches and wireless hubs.
• Maintained lab environment with 3000 IBM RAID servers.
• Proficient in IBM, Dell, Compaq and HP server hardware support.

Confidential, Los Gatos, Ca
Sr. Systems Administrator2002 to 2004

• Senior Systems Administrator responsible for 3000 desktop computers.
• Managed all IT support for 10 San Francisco Bay area sales offices.
• Managed call queue trouble ticketing system.
• Maintained 3000 IBM Windows/LINUX/UNIX servers.
• Supported 50 Dell and HP workstations. Maintained an inventory of parts for emergency repairs.
• Installed and managed the telecom networking racked equipment and Octel voice mail system.
• Network Administrator responsible for 2 off site networking infrastructures.
• Configured and tested computer hardware, networking software and operating system software.
• Managed upgrade of Active Directory 2000 to Active Directory 2003 which included support of DNS,
• DHCP, WINS, NFS and support of 3000 end users.

Confidential, (1996-2002)Menlo Park, Ca
IT Support Manager1999 to 2002

• Managed 10 person desktop support team and trouble ticketing system for both the development
• and corporate communities up to 5000 desktop/servers..
• Developed and interpreted organizational goals, policies, and procedures.
• Streamlined the call queue from 800 calls down to 100 in one month.
• Implemented site wide (5000 users) Windows 95 upgrade.
• Spearheaded 10 person server team in upgrading Windows NT to Windows 2000 server.
• Supervised Y2K server BIOS firmware upgrade.
• Managed 10 person hardware support team in their day-to-day duties.
• Maintained and administered computer networks and related computing environments, including
• computer hardware, systems software, applications software, and all configurations.
• Supervised backup and disaster recovery operations.

Systems Administrator I, II, II, IV, Lead 1996 to 1999

• Joined Informix Software as System Admin 1 and was promoted to Admin II, III, IV, Technical Lead
• to Manager.
• Received awards for Senior Corporate Staff Support and Excellence in Corporate Support.
• Responsible for a personal day-to-day trouble ticket queue up to 5000 desktop/server.
• Tested new products/software for validation.
• Participated in the execution of disaster recovery planning and testing.
• Assisted Hardware Engineering team with installs, cabling, printers and equipment moves.

PLATFORMS AND TOOLS:

• MS Windows Vista/XP/2000/NT/9X desktop/workstation operating systems
• MS Windows 2003/2000/NT4 Server
• All forms of x86 hardware (from laptops to quad Xeon CPU servers)
• Redhat and SuSE LINUX OS all versions
• MS Windows 2003 Server Active Directory support
• Performed user account creation, deletion, and configuration.
• MS Exchange Server
• TCP/IP Ethernet Networking
• LAN hardware / software
• LAN/WAN security, VPN
• NFS and Samba support
• DHCP and static IP addressing
• Wireless Networking
• TCPIP,DNS,DHCP,WINS
• Cisco routers and switches
• CAT5 Cabling
• Token Ring
• IBM Server Raid
• HP Laser Printer support
• Antivirus MacAfee, Norton
• Novell,DOS,OS2 warp Administration
• MS Word, Excel, KDE, CDE, Gnome.
• Outlook, Lotus Notes
• Mac OS 9 and 10 support

CERTIFICATIONS:

• Windows NT Certification
• Windows 2000 Server Administration Certification
• Windows 2003 Server Administration Certification
• LINUX Redhat Server Administration Certification
• LINUX SuSE Server Administration Certification
• Managing under the law Certification
• Project Management Administration Certification (PMA)
• Cisco router and switches training