Customer Service Resume

Experience

Confidential, Customer Service Representative, San Antonio, Texas, January 3, 2010- September 3,2010

Responsibilities/Duties: Telephone customer service representative. Answer incoming calls regarding cell and home phone service, Television and Internet services. First three months dealt with the Verizon Wireless Project. Project entailed; ordering new, replacing old, damaged, used phones with contract renewals and sales. Change calling, text messaging, and data plans. Handled customer issues with billing, payments, and some collection. Outbound calls were made when necessary.
Secondary project dealt with Verizon home phone, internet, and Direct T.V. Regarded sales, different packages, plans, contracts, and equipment orders. Billing issues, payments, collections, and installation/fixture appointments with service visits from technicians. Third project switched to a company named Frontier, this company purchased 14 major state accounts that were managed by Verizon, the responsibilities and duties were the exact same as Verizon as they carried over, a major change was the company name and billing responsibilities.Outbound calls were made when necessary.
Supervisor: Ms Lorelie Von, 1560 Cable Ranch Road, San Antonio, Texas, Full Time
Corporate Office

Confidential, Service Clerk, San Antonio, Texas, June 2008-November 2008

Responsibilities/Duties: Head Cashier, Floor and customer service representative, Responsible for customer questions and needs. Maintain a professional and friendly environmental appearance. Work with different age groups, young children to the elderly. Major corporation 20 staff and serving 500 or more people daily.
Supervisor: Mr. Adam Warden, 2703 West Commerce and General Mcmullen, San Antonio, Texas,
Part Time/Full Time.

Confidential, San Antonio, Texas - June 2006-June 2007

Responsibilities/Duties: Supervisor, sports leagues. Customer service representative, dealing with equipment purchases, inquiries on child activities, team standings, and games. Responsible for organizing basketball, tee-ball, soccer, and volleyball for youth and adults in an organization with 25 staff serving 500 people daily.
Supervisors: Raul Hernandez and Michael Chunn, 2900 Ruiz, Part Time

Education

Bachelors of Business and Accounting Degree
High School Diploma
Leadership activities in High school:
Played basketball, baseball, and football
Student Government: Senior Representative
A and B Honor
Leo Club President 2008; club organized to help individuals and the community of San Antonio in major functions such as San Antonio parade, and festivals.

Civic Activity

Youth Ministry, Catholic Parish, San Antonio Texas 2004-2006
Coach Youth Baseball for St.Philip of Jesus Middle School April/May 2007 and April/May 2008
Over 300 hours of Community Service

Skills

Leadership, Organizational and Communication Skills
Extensive Customer Service and Sales Skills
Type 45 words per minute
Bilingual in Spanish
Speak: Moderate
Read: Advanced
Write: Moderate
Proficient in the use of Microsoft Word, Power Point, Excel, One Note and iWork
Proficient in the use of Macintosh Software, Windows Vista and XP software

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