Chief/Lead Technical Support Analyst
Optimized technical areas through annual planning for computer/software upgrades and new installations. Effectively developed key maintenance schedules and equipment replacements. Skillfully utilized business resumption test to create recovery plans. Provided expert strategic plans to directors, executives, senior management and over 2,000 programmers detailing exact technology testing center implementation. Spearheaded workplace improvements, expanding data center service area and updating equipment. Served as point person and lead technical advisor for entire staff, providing drawings as needed. Maintained position as primary vendor negotiator and contact for all Data Center needs.

Specific Accomplishments:

• Drastically improved efficiency with completion of 5 year companywide expansion plan.
• Directed efficient move of West Coast Data Center to Colorado with no service outages through strategic service plans.
• Repaired all problems assigned to group without stoppage in service through exceptional performance and team leadership.
• Created Y2K compliance strategy with implementation and utilization of cutting edge hardware/software upgrades.
• Received numerous cash rewards for outstanding job performance.
• Hand picked by United States Secret Service to review Visa security films due to known expertise with equipment and processes.
• Provided 13 years of perpetual service with no outages for West Coast Data Center through continuous process, software and hardware enhancements.
• Greatly impacted system advancements and processes, allowing 4,000 transactions producing $56,000 per second through TCP online credit card processing system.
  

Confidential, Burlingame, California 1970 to 1975
Multimillion dollar national prepaid healthcare provider.

Director of Data Processing
Spearheaded development of annual fiscal budget for entire data center. Masterfully executed personnel performance reviews to improve efficiency and overall staff expertise. Served as point person for executive technical support assistance and data center design. Carried out expert drafting services, RFPS data info input, center layouts and vendor management.

Specific Accomplishments:

• Perpetuated superior operation performance by teaming with vendors to build 3 new data centers.
• Impacted final data center design through innovative spacing plans and UPS/Halon security portals.
• Achieved more than 12 cash and stock option bonuses due to exceptional performance.
• Enhanced operational capabilities with implementation of first POS drug billing and invoicing system.

Early Career (details on request):
Shift Supervisor/Scheduler for Mainframe Processing, Fairchild Data Processing, 1967 to 1970.

FORMAL EDUCATION

• Undergraduate Studies-Chemistry
• Information Science
• Graduation Dec. 2011

COMPUTER & TECHNICAL SKILLS

IBM/Hewlett-Packard/Sun Equipment/Hitachi, Servers, Blades, Midrange, Tape Silos, DASD & Mainframes,Cisco routers,Network switches,SAN, MVS/OS,TCP/IP,TCP/TPF,DB2,VM,Linux/Unix, Racal Security Encryption Devices,Cad-software,Aperture,Autocad,Capacity planning,UPS Batteries, HVAC,Backup Generators,Halon,H2O,Cobol,Assembler,Disaster Recovery-Business Resumption

Dear Sir / Dear Madam:

If your organization is in need of an information technology director or executive with a proven track record of superior project and process improvement for one of the largest financial services providers in the world, please review the enclosed resume. With extensive professional skills honed over more than 20 years of directing technical operations for multimillion dollar companies, I am now seeking a new opportunity to utilize my passion, creative drive and expertise. My ability to advance processes and procedures should prove highly beneficial to your company.

My talent in managing the development of cutting edge strategic business programs consistently leads to dramatic increases in efficiency and productivity. I am a creative problem solver, communicator and planner who welcomes any challenge sent my way.

Some of my most notable accomplishments include:

• Directing the efficient move of the West Coast Data Center to Colorado with no service outages through strategic service plans for Visa U.S.A;
• Providing 13 years of perpetual service with no outages for the West Coast Data Center through continuous process, software and hardware improvements for Visa U.S.A;
• Impacting system advancements and processes, allowing 4,000 transactions producing $56,000 per second through TCP online credit card processing system for Visa U.S.A.

Seeking to provide your company with the same high quality services as those mentioned above, I would like to speak with you to further discuss the possibility of contributing to your organization’s success. Please contact me at your convenience to arrange an interview. Thank you for your time and consideration. I look forward to conversing with you soon.

Sincerely,