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Service Technician Resume

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Pearland, TX

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Employment

Confidential
1701 S. Fairway Drive Alvin, TX 11/2010 – Present
TSR II

Provide technical support service through one call resolution to establish a long-term customer relation.
Assist customers with product features installation, set-up, troubleshooting, and hardware operations.
Help determine call types, failure trending, and diagnostic. Assist customers with billing and payments. Sell multiple entertainment products, and services as well as hardware systems and accessories.

Confidential
6511 CR 100 Pearland, TX 05/2006 – Present
Owner / Operator

Responsible for managing a portfolio of landscape maintenance contracts, maximizing customer satisfaction, and ensuring delivery of quality services while achieving set goals for revenue, profitability, and contract renewals through effective management & coordination of personnel, equipment & facility resources, and employee training & development.

Confidential, 03/2003 - 04/2006
7300 Joplin St. Houston Tx
Satellite TV Installer / Service Technician

Responsible for installation, as well as assists with testing and repairing equipment that receives digital signals for residential customers by performing the following duties: Uses problem-solving and technical skills to install satellite dishes and related equipment. Evaluates job site to assess optimal placement of satellite dish and communicates with customers to review the installation process. Troubleshoots systems to determine the appropriate resolution for reported problems with usage. Manages the administrative processes including van inventory and appropriate documentation. Ensures that the highest quality of service is provided to promote superior customer satisfaction. Adheres to safety guidelines and requirements.

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