Senior Account Executive Resume
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SUMMARY:
- I am interested in the IT Director position. With over 30 years of experience in the Information Technology, 25 plus years being in a development, mentoring, and managerial role successfully leading all aspects of Information Technology for corporate environments. My strengths are as leader and corporate strategist, bringing together business and customer satisfaction needs and marrying them to existing and new technologies. Staying abreast on new technologies is a passion of mine.I am familiar with multiple technology tools, databases and platforms including Microsoft Office Suite focusing on improving business processes, customer service needs, and staying abreast on critical security issues. With my vast and varied technology experience, I believe I can lead your organization into a positive technological direction improving customer service and corporate satisfaction.
- I have implemented and am an advocate for Cloud services and promote cloud environments as long as corporate strategies are aligned.
- Strong and sound technical and business leadership for Confidential Technology as a Sr. Account Executive, as IT Director at AMPI and AVP at Confidential Group. I’m currently leading special customer projects as they relate to the Oasis software, direct and manage the Business Intelligence product, set strategic direction and strategy as a senior leader, as well as providing customer service and executive support for Confidential customers.
- I have progressive hands - on experience in various industries and technologies including sixteen years in the insurance industry and ten years in manufacturing
- . I provide business solutions and stability to corporate environments using leadership, management, and business readiness methods.
- I direct Information Technology departments to align with corporate vision and created strategic business assets by mentoring, coaching and developing staff as well as growing business partner relationships with vendors and customers.
- Executed IT vision and strategies to deliver effective and timely solutions while maximizing IT investments and improving overall user experience and customer satisfaction.
- Excellent track record and expertise working in leading edge technologies and in a Cloud environment and with Mobile ready applications.
- Managed a joint staff of consultants and full time employees in an enterprise-wide Confidential (ERP system) implementation. The implementation spanned 12 plants and the corporate office.
- Board and division presentations.
- Managed the data and technology integration for merger and acquisitions.
- Managed the data relocation to a private cloud for disaster recovery and business continuity and lower infrastructure costs.
- Enhanced coop data access by introducing mobility in applications and devices, delivery by mobile access to the web, and automated email and text messaging.
- Led major software lifecycle upgrades including Confidential, DSI and other software.
- Established a Data Warehouse and Business Intelligence reporting environment that uncovered a freight invoicing issue costing AMPI $100K per month. Working with Sales, implemented steps to correct the losses.
- Implemented a document imaging record system using Sharepoint 2013.
- Implemented Software Defined Networking WAN across 12 locations saving $100,000 annually in network expenses
- Managed the migration from AS/400 legacy system to Oasis as a core business system.
- Led IT staff transition from AS/400 to Sun/Unix/Oracle environment.
- Implemented HIPAA security practices.
- Managed the selection and implementation of Document Management system.
- Responsible for preparing and presenting I.T. related initiatives to Confidential board.
- Member and leader of nationwide Oasis User Group committee.
- Implemented SalesLogix CRM tool.
- Strong insurance business knowledge
- Microsoft Active Directory network with Exchange.
AREAS OF EXPERTISE:
- C-level and board communications
- Application development
- Application lifecycle
- Network infrastructure
- Vendor management
- Disaster recovery
- Cloud and SSAS management
- Business continuity
- Merger and acquisitions
- Data warehouse
- Business Intelligence
- Budgeting
- HIPAA
- Document management
- Database management
- User group committees
- Confidential management
- Systems integrations
- Employee management
TECHNICAL SKILLS:
- MS SQL Server (5)
- Confidential E1 (5)
- Oracle PL/SQL (4)
- ETL/Data warehouse (4)
- Cloud management (4)
- Microsoft AD and Networking (5)
- Solaris Unix/Linux(3)
- Windows Server (5)
- SharePoint (3)
- TCP/IP (3)
- Visual Studio (4)
- HTML (2)
- I-series/RPG (4)
- Network maintenance and security (5)
- EDI (3)
- Lan/Wan management (5)
- Business analytics(5)
- Application Integration(5)
PROFESSIONAL EXPERIENCE:
Confidential
Senior Account Executive
Responsibilities:
- I have a dual role at Confidential ; as an Sr. Account Executive, I land and direct customer service special projects, perform customer service satisfaction at the executive level for 18 organizations as well as leading the business intelligence division of software development leading developers and direction of the product.
- A recent project is bringing business results quickly using Oasis software products and cloud integration.
Confidential
Information Technology Director
Responsibilities:
- Responsible for all aspects of Information Systems and Technology at this $1.8B company. Provide vision and direction to achieve business goals utilizing technology. Implemented company core ERP business system ( Confidential ) and lifecycle management across 13 locations (Currently 11). Organized internal customer support staff cross trained in multiple responsibilities for software and hardware applications. Utilizing private cloud and SSAS, greatly improved corporate disaster recovery and business continuity by data center relocation. Manage vendor relationships, Software applications including mobilization of information access, Network and hardware systems, Employee development, Budgeting, Security, Audits, and other infrastructure.
- Actively involved in Corporate BI initiative analyzing data from ERP systems producing visual management tools including Oracle’s BICS (cloud services). Analytics uncovered a $100K+ per month loss in shipping alone. Other insights including product margin, competitive pricing tools and quality related tools. Tools used: Microsoft Analytics, Office and SharePoint. SharePoint also being used for document management and collaboration. Researched and recommend mobile technology strategies and applications for business.
- Managed corporate applications and software licensing, scheduling upgrades when needed, with the primary objective to keep current or on a scheduled upgrade lifecycle plan. Analysis and training objectives defined and delivered to users to ease the transition of the upgrade. Also managed 3 - 5 staff members for development and networking, utilizing consulting as needed based on projects. Communicate project objectives and status to C-Level staff as well as periodic board presentations on individual projects and corporate technology vision. Active seat on Corporate Risk Management Committee. Budgeting for department needs and working with divisions on annual requirements.
Confidential
Assistant VP
Responsibilities:
- Member of senior management staff and IT Steering Committee lead, we met regularly to review projects, vision, and strategies and prioritize business objectives. Heavily involved with vendor management and taking project management responsibilities. Business lead on the major business systems upgrade from AS/400 to Oracle (Oasis), implemented security practices and procedures. Led initiative on VPN and two factor authentication, plan and coordinate telecommunications for multiple offices, HIPAA strategies, presentation skills and communication skills. Presented semi-annually at peer user groups on business strategies and technologies used, as well as Confidential Board presentations on strategies, vision, and business alignment.
- Oracle 9i, MSSQL, Sql programming language both Oracle and Microsoft, Database Management, Backup and recovery, Security, Windows Server and desktop environments, Sun Solaris Unix and Linux operating systems, Client server environments, Microsoft Office, Open Office, networking skills, patch management software.