SUMMARY:

Expert in the design and delivery of cost - effective, high-performance technology solutions in support of rapid growth with budget responsibilities up to $100 million annually. Skilled in all phases of the project life cycle, from initial feasibility analysis and conceptual design through implementation and enhancement. Effective at building culturally diverse, team-centered operating units, with excellent business process and strategy development skills. Customer-centric with the ability to initiate profitable alliances with global vendors and suppliers.

KEY SKILLS:

• Strategic & Operational Technology Planning
• IT Infrastructure Design & Implementation
• Technology & Business Linkage Planning
• Build motivated, loyal, cross - functional teams
• Global IT Delivery & Data Center Operations
• Emerging Technologies & Enterprise Architectures
• Capital Planning
• Technology Architecture & Integration
• Situation-Based Global Outsourcing Models
• IT Skills Gap Analysis & Performance Optimization
• Strong written and verbal communication skills, ambitious, detail-oriented, excellent documentation ability, and a good sense of humor.
• Excellent communication skills
• Strong analytical abilities
• Strong leadership and mentoring skills
• Personable and articulate
• Written several articles for different industry standard magazines.
• Reviewer of Technical books for several publishing companies such as oReilley, IDG and Sams
• Submitted several knowledge base articles to Microsoft relating to Windows 2000, Windows 2003, and Windows Server 2008

PROFESSIONAL EXPERIENCE:

Confidential

Active Directory Engineer

Responsibilities:

• Developed a robust migration plan and identified potential shortcomings and technical inefficiencies using Quest Migration Manager 8.13 as the foundation for the migration work.
• Treated each migration as a separate project since each was controlled by different sponsors with differing requirements
• Make recommendation for improving the current server configuration and infrastructure
• System troubleshooting and issue remediation
• Investigate, determined, and remediated DNS zone issues
• Investigate, determined, and remediated Active Directory sites/subnets issues
• Determined RISK of current ADDS infrastructure
• Setup Quest servers in Hong Kong co-location to test migration plans
• Investigate user problems and identify their source, determining possible solutions, testing, and implementing solutions.
• Provided L3 troubleshooting for Microsoft Clustering issues, many of which were related to the quorum
• Troubleshot and remediated Group Policies issues
• Configured SQL services to better support the migration activities
• A 3rd party product was used to migrate the Tommy Japan Google mail
• Custom scripts were used to migrate Tommy China email
• Provided and presented a Risk Assessment Report of technical and logistical findings to technical teams as well as senior management along with remediation strategies for each finding
• Performed remediation for each item discovered and validated successfulness of its implementation
• Synchronized source and target Active Directory environments using the Directory Synchronization Agent (DSA) portion of Quest Migration Manager 8.13

Confidential

Microsoft Consultant; Infrastructure Architect

Responsibilities:

• Provided an in-depth review of 3 Active Directory forests to identify potential migration issues after initial user migration
• Investigate user problems and identify their source, determining possible solutions, testing, and implementing solutions.
• Review, design, and manage technical requirements and business functional requirements for Active Directory
• Replicated production issues in Azure OS laboratory environment in order to isolate root cause
• System troubleshooting and issue remediation
• Built a dozen or more scripts targeted to cleanup, backup, migrate DNS
• Created and utilized an Azure Lab environment to test major changes prior to rolling out to production
• Acted as an onsite representative of Confidential to provide any technical assistance as determined pertinent by client
• Worked with internal team members and additional Microsoft team members during migration windows
• Investigate, determined, and remediated DNS zone issues
• Investigate, determined, and remediated Active Directory sites/subnets issues
• Determined RISK of current ADDS infrastructure
• Participated in 3 separate clean cuts of the network to simulate the final migration state so that final issues will be identified and resolution(s) put in place
• Identified and communicated many Active Directory areas that were in need of remediation. Some of these were in the new (split) environment and many were in the current infrastructure. These items included, sites, site links, domain controllers (DC), organizational units (OU), group policy objects (GPO), group policy preferences, replication topology, dynamic host configuration protocol (DHCP), domain naming system (DNS)
• Provided an initial POC of each migration issue using personal Azure Lab environment
• Wrote many DHCP scripts to pull information from ~500 domain controllers so that each site type could be templated for future ease of administration
• Developed and presented a PowerShell and Active Directory 8-hour class for the onsite Active Directory teams
• Developed an automation process for checking Active Directory health status of each site and domain controller
• Performed remediation for each item discovered and validated successfulness of its implementation
• Alerted Project Managers and Project Sponsors of risks that would affect critical path items

Confidential

Quest Migration Architect; Infrastructure Architect

Responsibilities:

• Conducted high-level workshop with management to determine current and future needs
• Identified and remediated issues with the source and target DNS infrastructure to support the migration objectives
• Provided an in-depth review of both (source and target) environments to identify potential migration issues
• Provided an initial POC of each migration issue using personal Azure Lab environment
• Worked closely with the applications team(s) to identify possible changes and priorities of migrating the applications to the new target domain
• Led onsite migration teams in the UK to ensure a seamless interruption in user work during the migration. This included migrating all servers, applications and databases - ahead of the US migration and decommissioning the EU domain controllers
• Led onsite migration teams for each of the 8 major datacenters including UK and Canada
• Provided support for domain controllers and servers that reside on VMware and conducted migrations of these servers
• Provided technical guidance on Tier-3 issues so that these issues may be wrapped into the end design plan
• Wrote and designed custom scripts that would assist with migration of security groups and SharePoint access
• Worked with SharePoint team to identify potential issues when migrating users
• Provided PowerShell instruction to many members of the IT group
• Created new baseline policies that relied on Microsoft Security Baseline Analyzer
• Optimized GPO performance by creating new GPO’s that were more targeted by better application.
• Identified and remediated network drive issues before rolling out migration in a given site
• Identified and remediated many issue preventing GPO application in the datacenters in the US and in the UK
• Performed remediation for each item discovered and validated successfulness of its implementation
• Alerted Project Managers and Project Sponsors of risks that would affect critical path items

Confidential

Microsoft Consultant; Infrastructure Architect

Responsibilities:

• Conducted high-level workshop with management to determine current and future needs
• Conducted many technical workshops with various IT departments to determine current and future needs
• Redesigned the DNS infrastructure to support the new proposed design
• Developed and documented design which accounted for Active Directory forests / domains, reduced Active Directory trusts, allowed for decentralized administration by Active Directory administrative roles, domain controller sizing and placement, server and workstation image guidelines
• Worked closely with the Chief Security Officer (CSO) and the entire security team to ensure design incorporated security concerns
• Provided technical guidance on Tier-3 issues so that these issues may be wrapped into the end design plan
• Provided PowerShell instruction to many members of the IT group
• Created new baseline policies that relied on Microsoft Security Baseline Analyzer
• Optimized GPO performance by creating new GPO’s that were more targeted by better application.
• Decreased average GPO application time from 3:15 minutes to less than 2 seconds which allowed for more streamlined logins from floor nurses as they move from station to station
• Performed remediation for each item discovered and validated successfulness of its implementation
• Alerted Project Managers and Project Sponsors of risks that would affect critical path items

Confidential

Quest Migration Architect; Infrastructure Architect

Responsibilities:

• Developed a robust migration plan and identified potential shortcomings and technical inefficiencies using Quest Migration Manager 8.11 as the foundation for the migration work.
• Created custom GPOs to better support and facilitate the migration activities to increase migration efficiency and reduce migration issues.
• Migrated approximately 7000 global user and computer accounts.
• Successfully migrated 7000 machine accounts across multiple global time zones
• Successfully migrated approximately 5000 mail accounts from Exchange 2010 to Exchange 2010 environments
• Performed remediation for each item discovered and validated successfulness of its implementation
• Prepared training for technical teams and outlined any alterations of original design/approach
• Created automated reports for mailbox statistics, workstation and server migrations
• Alerted Project Managers and Project Sponsors of risks that would affect critical path items

Confidential

Quest Migration Architect; Infrastructure Architect

Responsibilities:

• Developed a robust migration plan and identified potential shortcomings and technical inefficiencies using Quest Migration Manager 8.10 as the foundation for the migration work.
• The major affected countries, Hong Kong, Korea, and Shanghai required my onsite presence during the migration process based on previous comfort.
• The migration includes the intra-organizational move of existing PVH Exchange 2010 mailboxes to the new Exchange 2010 infrastructure in addition to the inter-organizational migration of mailboxes from Warnaco’s Exchange 2003 servers.
• Migrated approximately 8000 user accounts spanning 12 time zones.
• Successfully migrated 7000 machine accounts spanning 12 time zones.
• Successfully migrated approximately 5000 mail accounts.
• Successfully migrated approximately 600 servers across 12 different time zones while also decommissioning un-needed domain controllers.
• Provided and presented a Risk Assessment Report of technical and logistical findings to technical teams as well as senior management along with remediation strategies for each finding
• Performed remediation for each item discovered and validated successfulness of its implementation
• Prepared training for technical teams and outlined any alterations of original design/approach
• Created automated reports for mailbox statistics, workstation and server migrations
• Alerted Project Managers and Project Sponsors of risks that would affect critical path items
• Worked closely with Project Managers and Project Sponsors to ensure the project was technically sound and created metrics to bring the project back to the originally intended timeline
• Trained technical staff on automated script development and migration process
• Synchronized source and target Active Directory environments using the Directory Synchronization Agent (DSA) portion of Quest Migration Manager 8.10

Confidential

Infrastructure Architect

Responsibilities:

• Provided infrastructure support for Microsoft Team Foundation Server (TFS) infrastructure. Work on TFS included the following:
• Expanding the infrastructure to consist of 5 separate development environments
• Creating an automated build of TFS which would use Microsoft System Center to create virtual servers, SQL accounts, central databases, client databases, web services, reporting services, and all necessary permissions related to each component.
• Build server was Windows Server 2012 running Team Foundation Build Services 2012 with Update 2, .Net Framework 4.5, .Net Framework 4.5 SDK, Asp.NET MVC3, Visual Studio Ultimate 2012, Visual Studio 2012 SDK, Visual Studio 2012 Visualization and Modeling 2012, SQL Server data tools 2012, Visual Studio Update 2, StyleCop 4.7.44.0, TFS Community build extensions, WebDeploy 3.0 installed as a service.
• Provided support to onsite engineers for Active Directory troubleshooting and design
• Responsible for implementing two-factor authentication using Duo authentication
• Responsible for creating initial Business Continuity Disaster Recover (BCDR) emergency plan consisting of the following:
• Data classification and security
• Maintenance request process
• License management
• Change control process
• Failover Testing and High Availability between racks
• Escalation process
• Identity management
• Active Directory Policies and standards
• Baseline security policies
• Server build standards
• Infrastructure services
• Networking
• Monitoring standards

Confidential

Quest Migration Architect; Infrastructure Architect

Responsibilities:

• Identified shortcomings and technical inefficiencies of existing migration implementation of Quest Migration Manager 8.8
• Provided and presented a Risk Assessment Report of technical and logistical findings to technical teams as well as senior management along with remediation strategies for each finding
• Performed remediation for each item discovered and validated successfulness of its implementation
• Prepared training for technical teams and outlined any alterations of original design/approach
• Created automated reports for mailbox statistics, workstation and server migrations
• Alerted Project Managers and Project Sponsors of risks that would affect critical path items
• Worked closely with Project Managers and Project Sponsors to ensure the project was technically sound and created metrics to bring the project back to the originally intended timeline
• Trained technical staff on automated script development
• Synchronized source and target Active Directory environments using the Directory Synchronization Agent (DSA) portion of Quest Migration Manager 8.8

Confidential

Quest Migration Architect, Infrastructure Architect

Responsibilities:

• Led design and discovery sessions with internal teams to create a migration environment capable of migrating 22,000 plus Active Directory 2008 R2 users and computers using Quest Migration Manager 8.8.
• Assisted and led design and discovery session with internal teams to create a migration environment capable of migrating 20,000 mailboxes using Quest Migration Manager 8.8
• Worked closely with the Directory Services team to ensure new Active Directory 2008 R2 design met the technical needs and requirements of the company and verified proper fit for the migration activities, focusing on group policy, Kerberos authentication, DNS, DHCP, OU design, security policy evaluations, written policy guidelines and evaluations
• Led numerous working sessions with divisional and corporate application teams to provide guidance on application integration with Active Directory
• Worked closely with Application teams and provided checklists, troubleshooting and experience for application integration
• Synchronized source and target Active Directory environments using the Directory Synchronization Agent (DSA) portion of Quest Migration Manager 8.8
• Managed engineers and architects to implement design portion and execution portions of migration using Quest Migration Manager 8.8
• Created training documentation and conducted training classes for internal technical teams to allow for greater migration throughput by utilizing a distributed migration approach
• Worked closely with Project Managers and Project Sponsors to ensure the project was technically sound and created metrics to maintain project timeline
• Alerted Project Managers and Project Sponsors of risks that would affect critical path items
• Migrated over 22,000 Active Directory 2008 R2 users, computers and servers to new consolidated Windows 2008 R2 Active Directory Forest
• Created automated forms of deploying EMWPROF from Quest Migration Manager 8.8 while respecting Outlook cache settings and bandwidth limitations
• Provided post migration cleanup activities

Confidential

Quest Migration Architect, Infrastructure Architect

Responsibilities:

• Corrected improper design recommendations from previous architects
• Led design and discovery sessions with internal teams to create a migration environment capable of migrating 20,000 plus Active Directory 2008 R2 users and computers using Quest Migration Manager 8.7.
• Conducted sessions with client’s global technical teams to communicate the importance of ordering and selecting the correct migration activities to support a 24/7 migration operation
• Developed means of metrics for reporting that fit the custom requirements of the separate entities
• Led team of architects and engineers consisting of 13 team internal migration team members to provide migration activities using Quest Migration Manager 8.7 around the globe for each time zone
• Worked closely with the client’s architecture team to ensure new Active Directory 2008 R2 design met the technical needs and requirements of the company and verified proper fit for the migration activities, focusing on group policy, Kerberos authentication, DNS, DHCP, OU design, security policy evaluations, written policy guidelines and evaluations
• Led numerous working sessions with divisional and corporate application teams to provide guidance on application integration with Active Directory
• Created numerous automated scripts (batch, vbscript, powershell) to be deployed via Altiris, GPO or manually to alleviate the pain points associated with the de-centralized administration mode
• Proactively identified areas of weakness which would cause potential issues with the migration toolsets
• Worked closely with Application teams and provided checklists, troubleshooting and experience for application integration
• Synchronized source and target Active Directory environments using the Directory Synchronization Agent (DSA) portion of Quest Migration Manager 8.7
• Created training documentation and videos for training classes for internal technical teams
• Worked closely with Project Managers and Project Sponsors to ensure the project was technically sound and created metrics to maintain project timeline
• Alerted Project Managers and Project Sponsors of risks that would affect critical path items
• Migrated over 18,000 Active Directory 2008 R2 users, computers and servers to new consolidated Windows 2008 R2 Active Directory Forest
• Created multiple automated versions of EMWPROF from Quest Migration Manager 8.7 to assist with the multiple domains/forest migration scenario

Confidential

Regional Manager, Infrastructure

Responsibilities:

• Responsible for managing a Microsoft focused Practice for Infrastructure technologies covering the central and western United States and Canada. Some major areas of focus include participation in the Microsoft Infrastructure Partner Advisory Council, directly supporting technical delivery and customers to include senior level architecture, engineering, program and project management to service delivery teams, provide architecture vision and support for the various internal divisions of EMC as it pertains to future Microsoft integration, manage the measurement and analysis of customer satisfaction via scorecards and KPIs, provide strategy and direct technology support for technology and business partners.
• Strategy areas include creating and executing multiple technology strategies within the organization.
• Some include initiatives within both Microsoft and EMC customers, VMware initiatives within EMC customers, the creation of EMC Cloud technologies, strategies, and approaches with the Cloud Division of EMC, ITSM for Customer Organizations, presenting at various Microsoft and EMC events, and IT Transformation Strategies for multiple customers focusing on where the businesses would be in one, three, and five years in the future.
• Microsoft Active Directory, Exchange, Lync, Office Communication Server, Live Communication Server, Systems Center Operations Manager, Microsoft Operations Manager, System Center Configuration Manager, Systems Management Server, the Microsoft Windows platform, Microsoft Desktop (OS & Apps), Microsoft Forefront, Identity Management, Microsoft Virtualization Products, and VMware Virtualization Products.

Confidential

Active Directory, Exchange2010, Lync 2010 Architect

Responsibilities:

• Managed engineers and architects to design, and create a migration environment capable of migrating more than 22,000 Lotus Notes mail accounts to Exchange 2010 using Binary Tree’s CMT for Exchange, CMT for Coexistence and CMT Mobile
• Migrated over 8,000 mailboxes from Exchange 2007 to Exchange 2010 using Quest Migration Manager for Exchange (QMM-EX)
• Designed Microsoft’s Forefront Online Protection for Exchange (FOPE) as well as Exchange Hosted Encryption (EHE) for email protection and encryption
• Migrated more than 55,000 users, workstations, and servers from a Windows 2003 forest to Windows 2008 R2 using Microsoft’s Active Directory Migration Tool (ADMT)
• Migrated more than 15,000 users, workstations and servers from a Windows 2003 forest to Windows 2008 R2 Active Directory environment utilizing Quest Migration Manager (QMM)
• Planned and designed Lync 2010 environment including the double migration procedures of users from OCS and Lotus SameTime

Confidential

Active Directory 2008, Exchange 2010 Architect

Responsibilities:

• Led engineers and architects to design, and create a migration environment capable of migrating more than 28,000 Lotus Notes mail accounts to Exchange 2007 using Quest Notes Migrator for Exchange (QNME)
• Migrated more than 28,000 users, workstations, and servers from a Windows 2003 forest to Windows 2008 R2 using Microsoft’s Active Directory Migration Tool (ADMT)
• Migrated over 15,000 mailboxes from Exchange 2007 to Exchange 2007 using Quest Migration Manager for Exchange (QMM-EX)
• Migrated more than 15,000 users, workstations and servers from a Windows 2003 forest to Windows 2008 R2 Active Directory environment utilizing Quest Migration Manager (QMM)

Confidential

Exchange 2010, Lync 2010 Architect

Responsibilities:

• Managed engineers and architects to design, and create a migration environment capable of migrating more than 28,000 Lotus Notes mailboxes to Exchange 2010 using Binary Tree’s CMT for Exchange and CMT for Coexistence
• Planned and designed Lync Server 2010 environment including the double migration procedures of users from OCS and Lotus SameTime

Confidential

Active Directory 2008, Exchange 2010 Architect

Responsibilities:

• Designed, implemented, configured and tested the use of Quest Migration Manager and NDS Migrator by developing an exact replica of the environment prior to any migrations
• Migrated more than 45,000 users, workstations, and servers from nine Windows 2000 and 2003 forests to Windows 2008 R2 using Quest’s Migration Manager and NDS Migrator
• Designed and implemented DFSR infrastructure to allow for more streamlined access during travel
• Migrated over 15,000 mailboxes from Exchange 2003 to Exchange 2010 using Quest Migration Manager for Exchange (QMM)
• Provided secure remote access using Cisco Secure ACS (Access Control System)
• Increased security standards by designing a provisioning processes implementing Quest Active Roles Server (ARS)

Confidential

Active Directory 2008 Architect

Responsibilities:

• Designed, implemented, configured and tested the use of Quest Migration Manager (QMM) by developing an exact replica of the environment prior to any migration activities
• Led project team responsible for application testing and consulted with developers and support teams to ensure a seamless migration experience for end users
• Created and documented migration processes, test plans, and roll-back procedures for Active Directory and Exchange migration activities
• Synchronized Source and Target Active Directories and performed alpha, beta and pilot migrations of users and workstations
• Designed a DFS architecture using DFSR that would enhance the ability for travelling users to gain access to their personal data

Confidential

Active Directory 2008 Architect

Responsibilities:

• Designed migration strategy for 134,000 users, groups, workstations and servers utilizing Quest’s Migration Manager for Active Directory (QMM)
• Personally travelled internationally to centralized data centers to perform migrations at the request of the client.
• Designed, configured and implemented Microsoft Identity Lifecycle Manager 2007 (ILM 2007)
• Led proactive troubleshooting sessions of DNS, Global Catalog servers, Domain Controllers, WINS, DHCP and other related Active Directory leaning products to client’s staff
• Identified errors in GPOs and Logon Scripts and documented remediation procedures carried out several training sessions that would allow the administrators to better perform their jobs in the new infrastructure

Confidential

Active Directory 2008 Architect

Responsibilities:

• Designed new Active Directory Topology to improve logon times, replication performance, and Global Catalog convergence
• Provided detailed Infrastructure Design documenting DNS architecture, Active Directory Sites and Subnets, Replication Topology, OU structures, and Group Policies
• Made recommendations to improve performance, administration, and security. Enterprise consists of eleven Active Directory Domains with more than 45,000 users and workstations, 4,000 servers and over 1,500 Group Policies.
• Utilized custom scripts to perform detailed discovery of Group Policies
• Implemented Quest Group Policy Management Console to manage GPOs and enforce change control processes
• Implemented ISA 2006 to meet business needs by maintaining data security
• Recommended changes to Group Policies to enhance security and performance, and apply consistent, Enterprise-wide standards

Confidential

Architect

Responsibilities:

• Developed, designed and implemented an automated scripted solution which allowed more than 3 million files/folders to be re-permissioned across several physical servers in multiple geographic locations
• Upgraded the Microsoft Identity Integration Server 2003 (MIIS 2003) environment to Identity Lifecycle Manager 2007 (ILM 2007)
• The solution could not require a reboot of the servers, loss of access of users or impact the current administrative strategy
• Participated in, and conducted client meetings that illuminated existing issues and resolutions with the current desktop and Active Directory environments that would cause pain-points for the client later

Confidential

SharePoint Disaster Recovery Architect

Responsibilities:

• Designed and tested failover scenarios which would not only allow for site-failure, but for redundancy within the Microsoft Office SharePoint 2007 Farm
• Provided a tested scenario to where a custom script would use the API’s from the F5 and RecoverPoint to perform an automated failover scenario
• Created vbScripts which would modify IP addresses, DNS entries, host names, open ports on F5 and recover to last RecoverPoint image, thereby creating an almost automated failover

Confidential

Active Directory Architect

Responsibilities:

• Designed and planned the migration strategy for all sites
• Redesigned 105 login scripts that were being used across all domains
• Identified errors in GPOs and redesigned GPO infrastructure
• Participated in, and conducted client meetings that illuminated existing issues and resolutions with the current desktop and Active Directory environments that would cause pain-points for the client later

Confidential

Active Directory 2008 Architect

Responsibilities:

• Combined 14 companies by migrating users to a new green-field Active Directory 2008 environment using Quest Migration Manager (QMM)
• Evaluated Active Directory Infrastructure and redesigned 110 Group Policies to account for the introduction of Windows 7
• Identified possible issues with 20 various sites across the US and documented remediation procedures
• Recommended changes to support an upcoming deployment of Windows 7
• Designed, configured and implemented Microsoft System Center Configuration Manager 2007 (SCCM 2007)
• Upgrade current Microsoft Operations Manager (MOM) to Microsoft System Center Operations Manager 2007 (SCOM 2007)

Confidential

Active Directory, Exchange 2007 Architect

Responsibilities:

• Migrated more than 125,000 users, groups, and workstations to a single domain using Microsoft’s Active Directory Migration Tool (ADMT)
• Migrated mailboxes from Exchange 2003 to Exchange 2007 using Quest Migration Manager for Exchange
• Performed assessment of current infrastructure to determine migration readiness and identify opportunities to mitigate risk
• Reconfigured Network Services (WINS, DNS, WINS, DHCP) to support consolidated domain infrastructure
• Upgraded Microsoft Internet Security and Acceleration Server (ISA) 2004 to Microsoft Internet Security and Acceleration Server (ISA) 2006
• Designed and implemented Active Directory OU structure consisting of high-level geographical units for de-centralized administration
• Managed scheduling of migrations and deployment of teams to remote sites.
• Migrated Windows 2000 Servers, Windows 2003 Servers and Windows 2008 Servers to target Active Directory domain and updated all necessary security permissions
• Managed security using Microsoft Forefront Security Management Console and Forefront Client Security

Confidential

Active Directory 2008 Architect

Responsibilities:

• Designed, implemented, configured and tested the use of Quest Migration Manager (QMM) with the NDS Migrator
• Created custom scripts to seamlessly transfer users from old Novell print servers using iPrint to the new Windows 2008 print servers in the target domain
• Created and documented migration processes, test plans, and roll-back procedures for Active Directory and Exchange migration activities
• Upgraded Microsoft Systems Management Server 2003 (SMS 2003) to Microsoft System Center Configuration Manager 2007 (SCCCM 2007 )
• Designed a zero touch installation for Windows 7 machines with Microsoft Office 2007
• Created upgrade packages to upgrade the existing Windows XP machines containing Microsoft Office XP to Microsoft Office 2007 using SCCM
• Designed a DFS infrastructure that better facilitated the needs of the remote and travelling users