Service Manager Resume
NC
Objective
To obtain a position that allows me to use my skills to help your company succeed and grow while continuing to enhance my own personal growth and professional development
Experience
9/93 to 1/98 Service Manager Confidential NC facility
Responsible for shop operations including maintenance of equipment, purchasing, inventory management, and supervision of personnel
1/98 to 3/99 Vehicle Maintenance System Trainer for the implementation of a newly developed computerized maintenance program (Maximo) to be installed in all Ruan facilities (186 total)
While on the implementation team I was responsible for site surveys, installation of equipment, data preparation, and training of personnel
3/99 to 1/00 Implementation Team Leader responsible for supervision of team members, including arrangement of travel and training schedules, and insuring the overall success of all phases of implementation at each facility
1/00 to 3/02 Business Process Expert responsible for the ongoing training of Service Managers and trouble shooting of the Vehicle Maintenance System for Ruan facilities on the east coast
3/02 - present Shop Supervisor for Watkins Motor Lines / FedEx National LTL at their Charlotte, NC terminal
Responsible for prioritizing, scheduling supervising repairs to forklifts, trailers road tractors in accordance with the fleet preventive maintenance program; responsible for supervision training of maintenance personnel; participate in over-the-road breakdown management
Education
- Associate Degree in Religious Studies
- Deming Quality Training certification to 40 hours (Statistical Process Control)
- Service Manager Training Session I II to Ruan Transportation
- Introduction to Windows to New Horizons
- Introduction to Access to New Horizons
Military Service
1/72 to 1/77 US Army, 2nd Battalion 504 Inf
82nd Airborne Division, Fort Bragg NC
Ground Surveillance Radar School (Distinguished Graduate, promotion to E-4)
NCO Educational System (Honor Graduate, promotion to E-5)
Parachute training, Jumpmaster School, Jungle Warfare School, and Radar Section Leader
Summary of qualifications
- Twenty-nine years experience in the heavy vehicle maintenance industry
- Management / Service Manager experience
- Proficient in Windows based technology
- Proficient in Microsoft Office Suite programs to Access, Word, and Excel
- Class A CLD holder