OBJECTIVE

Business Development / Product Manager from the capital equipment arena. Extensive abilities and experiences to develop and manage key accounts and alliances, identify opportunities for new business development; facilitate communication, both internal and external to ensure client needs are met and corporate objectives are realized.

SUMMARY OF QUALIFICATIONS

• Sales Channel Management
• Business Development
• Product Management
• OEM Sales
• Sales Force Development
• Applications Engineering
• Customer Service
• Sales Planning & Forecasting
• Account Management
• P&L Management
• Cost & Margin Control
• Technical Service & Support

Confidential, Buffalo Grove, IL 2000-2009
Manufacturer of Automated Wire Assembly Machines (an ISO company)

Product Manager /Applications Engineer (2008-2009)

Manager of advanced automated equipment; including the most advanced equipment in the industry, with an average revenue stream of over a half a million dollars per configured system. Responsible for all profit margins, quotes, logs, price sheets, as well as show equipment inventories in excess of 3 million dollars. Direct marketing activities to optimize market share through the development of collateral materials and insured proper distribution throughout the entire organization. Organize and participate in various trade shows. Perform sales and service negotiations, provided product information and solutions for customer applications

Achievements-

• Drove sales for the assigned product lines that accounted for over 25% of total company revenue
• Formed revenue-producing relationships within all levels of customer organizations throughout North & Central America; conducting presentations; initiating account strategies and leading prospects through the sales cycle, including building relationships at the senior-most levels, optimizing programs and consistently driving new opportunities to expand market share
• Subject matter expert for entire organization; including internal and external groups.
• Directed advancedprocess studies of client’s manufacturing processes to improve system performance; conducted application testing to verify Komax’s capabilities to satisfy customer requirements
• Analyzed products for the purpose of identifying trends and opportunities for future growth; identified customer needs by using multiple information channels, managed market research, benchmarking, and competitive analysis
• Project Manager; prioritizing customer needs into clear product definitions, negotiated pricing, and coordinating with customers, venders, internal, external and international departments to organize machine configuration, qualification, and placement
• Developed and implemented training programs and sales tools for field sales to support assigned product lines
• Significant contributor to the strategic planning process, analyzing and anticipate marketplace trends and their implications for new product development, managed the feedback system and reported to the international feedback team.

Senior Service Technician (2006-2008)

Provide advanced technical assistance to customers throughout North and Central America through phone support, machine installation, training and repairs. Act as liaison between Komax and customers. Provide assistance to service technicians including machine repairs, reports, procedures, and acquiring any technical information necessary. Coordinate in-house run-offs with customer applications. Provide customer feedback to Komax on a timely basis through, but not limited to, Quality Incident reports and Major Account reports. Provide accurate and timely support on all models of Komax equipment.

Senior Service Technician (2006-2008) (continued)

Achievements-

• Analyzed departmental training needs, created technical training documents and designed “Komax College” Curriculum
• Established interdepartmental mentoring relationships with technicians to expedite growth development
• Responsible for closing all unresolved customer issues (stale calls), key department decision maker
• Project Manager for multi week onsite installation of advanced automated wire assembly systems

Service Technician (2000-2006)

Provide technical assistance to customers throughout North and Central America through phone support, machine installation, training and repairs. Troubleshoot to component and board levels; experience with transformers, DZIO/BIO boards, stepper and servo motors, controllers/regulators, various networking systems, inkjet printers, and PC troubleshooting including advanced computer SW/ HW repair

Achievements-

• Provided technical support to customers through high volume phone support, on-site machine installation, training, and on-site repair of Komax equipment
• Configured machines per customer order; coordinated in-house machine run-offs with customer’s
• Maintained quality incident reports and major account reports
• Knowledge of the NEC, three phase voltage, adding new circuits, performing various calculations, direct wiring machinery
• Experienced with all Tool Room equipment

Confidential, Mundelein, IL 1992-2000
Technical Service Rep
Perform on-site installation, operator training and machine repairs for automatic packaging equipment throughout North & Central America

Achievements-

• Organized and executed multi week-multi state service trips including; coordinating with customers, scheduling, rout planning, managing trip inventories, billing, and service reports.
• Organized and participated in trade show

• Poly-Clip System Corp. & Komax Corp - developed extensive experience with electrical schematics, frequency invertors, EPROMS and PLCs, ladder logic, as well as hydraulics, pneumatics, electronics, electrical systems, robotics, and test equipment
• Langevin Learning Services-Train-The-Trainers Course for New Instructors Workshop
• CompuMaster- Maintaining, troubleshooting, and tuning-up PC’s workshop