SUMMARY:

• Detail - oriented self-starter able to organize and execute multiple and diverse projects simultaneously; Analytic problem-solver with an ability to work in a high-stress environment; Strong organizational and follow-up skills; Able to follow directions, as well as to take decisive actions;
• Capable to excel in a team-oriented environment, as well as work and complete projects independently;
• Excellent interpersonal, written and verbal communication skills; Very quick learner with the aptitude to grasp an idea or subject instantaneously.
• Ensuring the QA of the software meets the Client expectations or needs by reviewing all necessary documents such as Business Requirements Documents, High Level Design, and Lower Level Design.
• Management skills of human resources by establishing and maintaining high performance, leadership and good communication among the team.
• I have expertise in the Planning, Design, Management, Execution, and Reporting of tests using appropriate testing tools and techniques, and conforming to agreed standards, to ensure that new and amended systems, together with any interfaces, perform as specified together with the business.
• Coordinate overall the implementation plan on Integration and Production environment and responsible to complete overall task or change in according to the Confidential in order to avoid impacting users or clients.
• Responsible to monitor, review and follow up new RFC and all Past due RFC with the owners.
• I have used the Confidential Quality center, Confidential Maximo, Remedy (similar to service now) for tracking RFC, IM Tickets and SR.

TECHNICAL SKILLS:

• SQL - Basic
• DB2 - Basic
• Windows
• Unix
• Linux
• Mac OS z/OS - Mainframe (CA7, TSO, CPCS, View Point) z/VM - Virtual Machine
• AIX
• Confidential Quality Center
• Confidential Rational Quality Management
• JAWS (screen reader)
• Selenium FF Plugin IDE
• Ultra VNC Viewer - Terminal
• Putty - terminal
• Confidential YOTTA
• Confidential DIAL Dashboard
• Waterfall, Agile, ITIL and SDLC.
• Confidential Rational Project Manager
• MS Access
• MS Adobe
• Adobe Photoshop
• Confidential Service Manager
• ALM Application Life Cycle Manager
• Confidential Rational Clear Concert
• Confidential Rational Clear Quest
• Confidential Rational Quality Management
• SharePoint
• DS Storage manager client
• Confidential Maximo (Similar to ServiceNow)
• Contact Change Management (CCM)
• Lotus notes
• Symphony
• WynSCP512
• Maximo, News
• Triage Ally
• IPD ( Confidential Payments Directory)
• CSMF
• Image RPS
• Trans Manager
• APERTA
• VRU
• ICOM
• Image View
• MOC - Microsoft Communicator
• Lync 2013
• Q Enterprise Messenger
• Skype
• Confidential Sametime

PROFESSIONAL EXPERIENCE:

Confidential

Incident Manager

Environment: Production

Responsibilities:

• Manage The Command Center and Incident Management procedures and escalation process for Confidential & Confidential . This include internal and external Confidential ’s.
• Define and create Incident Reporting dashboards including analysis, short and long term actions and participation in Post-Mortem or similar processes in order to mitigate or reduce bank exposure for repetitive or severe incidents.
• Define and establish proper coverage across the group in supporting the monitoring and incident escalation 24/7.
• Direct management of a team responsible for following the established procedures regarding Incident Escalation and communication.
• Entity wide management responsibility requiring the establishment of clear roles and responsibilities for all participants. Provide vision and strategic direction-setting information.
• Indirect managing of External factory’s in different geographical places even out of US, as a part of the out sourcing of Command Center activities.
• Manage or delegate High Priority Incident working group
• Identify production environment stability trends. Escalate concerns through the problem management process to minimize business impact with a key objective of Sev-1 and Major Incident deterrence.
• Analyze incident, problem and change data, as well as recurring alerts, to identify the associated root causes and develops plans and actions to resolve and eliminate these problems Confidential all Severity Levels.
• Ensure that all IT teams follow the Incident Management process for every incident and that the required information is properly recorded in the incident record.
• Drive and maintain the effectiveness of incident and problem management processes and procedures. Participate in reviews and audits of the process. Challenge the process and make recommendations for improvement.
• Serve as key contributor regarding the proper use and ongoing development of the incident management system.
• Assist in developing incident and problem management reporting (volumes, KPIs, mean times to identify/ triage/ restore/ Resolve-Close/ Confidential compliance) to show performance within the environment.
• Facilitate Incident calls, Incident Review and Problem Management meetings.
• Responsible to present all urgent and normal RFC changes to PIM meeting to get CIO’s approval prior to implement changes on production.
• Responsible to facilitate all training material to development when getting handovers for new projects.

Confidential

Software Configuration Management

Environment: Development and Testing.

Responsibilities:

• I am responsible to supervised all change request and implementation processes for select controlled items as required.
• I am part of the Configuration Control Board ( Confidential ) and responsible to review each proposed change and if approves or disapproves, I coordinates the change with the affected groups.
• I am responsible for evaluating, coordinating, approving, disapproving, and implementing changes in artifacts that are used to construct and maintain software systems.
• I am responsible to maintain and follow the incremental build schedule or drop code delivery for QA and production.
• Experience managing access and permissions to all the different environments such as(dev/test/staging/production) for the rest of the team members.
• Responsible obtaining approvals and signoffs from Confidential for all data base changes.
• Responsible creating reports for upper management levels or groups such as ADBA and Confidential . For all changes done or approved for each code drop or release version in order to have the supplements ready for each drop prior to pushing the code to staging server.
• Responsible coordinating communication between groups for code delivery and obtaining project status.
• Once per month I am On-Call monitoring, auditing and approving all Emergency Fixes in order to patch or resolve any unexpected issue Confidential production site.
• Responsible providing access to the staging server to make changes and blocking files to prevent the teams to make any modification after promoting or approving the changes.
• Accessing and retrieving software
• Retrofitting changes across the development lifecycle
• Migrating changes across the development lifecycle
• Managing the compile and build process
• Managing the distribution of changes

Confidential

Release and Change Manager

Environment: Integration.

Responsibilities:

• Responsible to organize, direct, and manage activities for daily building/rollup and maintaining it services for testing teams along with their code promotion to the integration/production environment. And to maintain the overall Confidential for rollup or build across all portfolios.
• Responsible to do the planning for the release by having the MTI meeting and MTP Meeting prior to start the implementation.
• I am the call host for Pre-Prod MTI Review meeting and MTP Meetings before integration and before the actual implementation to ensure that the integrity of pre-prod and prod environments are protected.
• I am responsible to create, edit, close and follow up all CRs and SR created on issues found during the rollup/building and reported to the proper team to follow up.
• I am responsible to create a daily report for all Management from different portfolios about results from the rollup or build.
• I am responsible to Extract, Transform and Load (ETL) data between environments such as test/dev by managing code Promotion between environments.
• Responsible to Engage and schedule functional resources in support of deployment and implementation verification and identify resources or scheduling conflicts with change in release scope.
• I am the call host for daily and Weekly Release Reporting meetings for management across different portfolios to Organize release review meetings for all environments, facilitating production deployments, preparing, maintaining and distributing release artifacts (e.g., checklists, release calendar), monitoring and reporting the release quality.
• I am a focal point for technical and administrative release management activities.
• Coordinate and execute the RFC implementation package on Integration Environment in order to have synchronized information between integration and production.
• Responsible to coordinate, communicate and execute Data Refresh activities such as Move to Data Quality Refresh synchronization.
• Responsible for coordinating implementation activities that bring a new software release and patch into integration and production environment.
• Single point of contact and responsible for coordinating all change functions, along with getting all approvals prior to implementing the RFC.
• Maintain a release repository (SharePoint) and manages key information such as build and release procedures, dependencies, and notification lists.
• Coordinate Change Advisory Board meetings or to discuss release scope and/or roadblocks, Authorizes acceptable changes.
• Maintains the release schedule for all core services and ensure alignment across key partners and vendors.
• Manage risks and resolves issues that affect release scope, schedule and quality.
• Follow up all past due RFC with the owners until Closes the FRCs.
• Follow up and coordinate Immediate and Proactive Break fix for unplanned changes for production, testing, or integration environment and responsible to get approvals from all management.
• Responsible of RFC Audits to make sure this does not impact the data warehouse.
• Host on (MTP) Review meeting Move to Production: prior to implementation the plan in production.
• Coordinate with portfolio project, platform and infrastructure teams the planning and implementation of changes.
• Coordinate and fully manage the implementation plan from Development up to staging server and unto production server.
• Ability to Analyze a change records to determine any trends and Review all implemented Changes to ensure they have meet their Objectives.
• Update the Change log with all progress that occurs, including any actions to correct problems and/or to take opportunities to improve service quality.
• Adhere to HPIT Change Management policies and ITIL Change Management methodology.

Confidential

QA Lead and Environment Coordinator

Environment: Integrated Unit Test and Functional Testing.

Responsibilities:

• Protect development team from outside distractions, impediments or team conflicts, and maintain focus on product backlog and project timeline.
• Responsible to install and transfer code from source server into target source server via SCP, FTP or by using WYNCSP512.
• Responsible to transfer code between environment servers such as Development server up to Integration server by using SCP, FTP using WYNCSP512.
• Responsible to do sizing using the planning poker and responsible to conduct scrum meetings.
• Work closely with project owner in backlog management and continuous delivery of features.
• Schedule Integrity, Participate in weekly status/feedback meetings, Assign responsibility for coverage of Test matrix, Determine Test Variations, Interface with other groups for defect resolution, Act as a Test Focal Point, Conduct Team Daily Standup Meeting, Make and Update Test Variation Curves.
• I am responsible to create development and IUT builds in-order to test defects along with new functions for development team.
• As a Team Lead I am in-charge of the overall responsibility to review and provide guidance for Test Plans, Test Summary, and Technical Release Plans. for a productive and successful test
• Responsible to perform Page verification, Regression test, Defect and fix Verification.
• Ability to review and provide guidance for a better understanding of High Level Design Document and Lower Level Design Document and to create Test plans and test cases out of these requirement documents.
• Reproducing customer-reported issues, in order to communicate test status to management on activities such as: Verification of patches and bug fixes, Identifying issues and generating issue reports, supervising the off-site team, working closely with distributed development resources in several countries.
• Communicate test progress, test results, and other relevant information to stakeholders and management.
• Responsible to perform accessibility testing using JAWS screen reader for blind and visually impaired users.
• Experience in Agile and/or Waterfall software development Methodologies.
• I am responsible to plan equipment or hardware needs to accomplish the testing project goal for Dev, QA & Performance teams for all the upcoming releases.
• I am responsible to purchase the equipment for all teams involved on the project such as testing and development teams.
• I am responsible to coordinate with testing team members to actual set up the environment such as: joining a cluster into a grid with configuring servers as homogeneous and heterogeneous, attaching tape library, don’ Confidential back level or downgrade the server, down grade the firmware for the cache, cabling all lab, adding memory to the server, removing or replacing damage disk.
• Responsible to purchase and install Storage tapes servers, pseries, clusters (TS7700), TotalStorage (3584), LM (3494), and drives: E06, E05, Operating system, UNIX, Linux, AIX, Zseries: MVS and VM. Data Base: DB2. UltraVNC Viewer and network. Knowledge pSeries server p570 with AIX 5.3, these servers are in SAN environment with Confidential TotalStorage DS8000 and Confidential TotalStorage libraries 3584.
• Responsible to coordinate and Installed microcode, set up hardware equipment: 3584, 3953, 3494, 3957, EKM, DS4000 y DS6000, Switches Emulex.
• Responsible to coordinate all infrastructure such as (servers, network devices, storage...) in order to

Confidential

Incident Coordinator - Production Support Analyst

Environment: Production.

Responsibilities:

• In charge of aiding in Mainframe environments with abended jobs, increasing threshold, unlocking banks, editing and loading utilities.
• Responsible for restarting and analyze Trans managers behavior via remote control for Image RPS Newark, Delaware and Dallas, Texas.
• Coordinate activities between multiple support groups to ensure adherence to Confidential where other groups are needed to resolve a single Production Incident ticket.
• Ensure efficient flow of tickets from service desk to L1, L2, L3 Support.
• Responsible to provide Score cards to my team to evaluate their performance monthly en to ensure quality on every incident ticket opened.
• Responsible to engage all teams involved by initiating a bridge line when a hot issue appears Confidential production end and ensuring that all IT teams follow the incident management process for every incident.
• Answers calls related to PC and host applications, hardware capabilities and connectivity problems. Troubleshoots problems and provides or obtains a timely resolution.
• Act as an escalation point for user issues and requests within the stream and report issues to senior management.
• Working closely with several teams such as Infrastructure, Development and Management in the resolution of day to day issues and changes, as well as delegating and assigning Defects to each team.
• In charge of creating informational documents describing data to be obtained to more effectively expedite resolving or researching an issue, reporting shifts turnovers from India Confidential, and assisting management delegating and modifying team member’s schedules and duties.
• Provide application support by monitoring and handling emails/alerts/Instant Messages for the respective applications.
• Participate on Incident management bridge calls with the Priority support teams, on-call support application teams and management.
• Root Cause Analysis: Coordinate and provide incident management of post mortem analysis to document root cause analysis.
• Documentation: All incidents are required to be documented using the department process. Writing accurate, concise initial and follow-up alerts that are sent out.
• Track incidents escalated to others from Service Desk.
• Monitoring the effectiveness of incident management and making recommendations for improvement.
• Understands established service level agreements , and effectively works to meet or exceed those standards.
• Producing management information such as weekly reports.
• Responsible for quarterly Risk reports which included client’s approval for opening ports in the allocation of personnel within Confidential ’s projects. Manage the implementation and day-to-day functions related to creating Business Continuity Plans and Procedures, Responsible for interfacing with senior management and regulatory auditors, while also implementing and supporting the services.
• Responsible to create CR´s Tickets and reports to be ready for internal and external audits to make sure everything was in compliance to Confidential Standards.

Confidential

CADD Specialist

Responsibilities:

• Responsible for converting key plan and building drawings by using CAD software and drawings and handle the tasks of producing archival copies of CAD format construction documents on paper and disk.
• Perform responsibilities of preparing and producing presentation quality drawings for camera-ready artwork, press releases and other departmental uses
• Handle the tasks of maintaining CAD program and hardware as well as provide recommendations for upgrades
• Perform responsibilities of providing input for making policy and procedures pertaining to layering convention
• Responsible for providing training sessions to first level CAD professionals and resource person of the department.
• Responsible for making 3D and Rendering drawing along with making videos for the client.