SUMMARY:

Motivated leader and problem solver with 5+ years of progressive experience in ETL processes, data analytics, metric visualizations, project management, technical support, database reporting, systems development, systems implementation, system administration, quality assurance and team building. Excellent leadership, communication and ability to succeed in deadline - driven environments.

SOFTWARE SKILLS:

Database Application Development Software: Visual Studio

Confidential Tools: Oracle, MS SQL, SSMS, SSIS, TETRA, MS Access 2013/2016

Database Reporting: SSRS, BI Analytics

ETL Tools: TETRA, Pervasive Data Integrator

Visualization Systems: Tableau v9.2/v10

Languages: VBScript, SQL

Incident Management: BMC Remedy Incident Management v7.6/v8.1

IVR Phone Systems: Five9 (Implementation, Administration, Configuration, Dash-boarding, and Reporting)

Learning Content Development: Adobe Illustrator

Meeting Platforms: WebEx, GoToMeeting, Skype for Business, Lync

Collaboration and Document Management Platforms and Tools: SharePoint

Office Productivity: Microsoft Office (PowerPoint, Word, Excel, and Outlook) all versions

Project Management Tools: Microsoft Visio, Microsoft Project, Planner (Office 365 application)

RELEVANT WORK EXPERIENCE:

Confidential, Largo, Maryland

Reporting & Analysis Manager

Responsibilities:

• Provides leadership to a team of PMO analysts while developing and enhancing project level processes and procedures
• Analyze current processes and suggest ways to improve
• Continue to evolve processes and templates throughout the project lifecycle
• Implement project standards across all projects in the contract
• Prepare consolidated material from reports for monthly review
• Assist PMO Manager as needed gathering reports for senior leadership
• Manage the risk register, ensuring that all risks and benefits are planned, monitored and tracked
• Support implementation of the quality strategy, including any processes and templates, across all projects
• Implement the change control process across all projects and portfolios.
• Maintain Master Project file for senior leadership review of ongoing program projects

Reporting Manager

Confidential

Responsibilities:

• Provides leadership to a team of data analysts while providing high level reporting and analysis to both internal and external stakeholders.
• Research, review, and analyze the effectiveness and efficiency of existing report procedures and develop strategies for enhancing or further leveraging these processes.
• Provide administrative support to Tableau users
• Prepare and deliver status reporting in areas such as metrics, staffing statistics, resource tracking, issue and risk tracking.
• Prepare ad-hoc reports as needed.
• Work closely with various internal stakeholders to identify areas where data can be used to assist decision making.
• Assemble and analyze data for business reports, make sure data and calculations are accurate.
• Maintain systems for recording business process.
• Work with project employees to ensure company standards are followed when creating reports.
• Defines and documents the processes, methods, and tools utilized for data collection, analysis, validation, and information delivery.
• Establishes, communicates, and implements departmental plans, objectives, and strategies.
• Utilizes Data Analytics and Reporting “best practices” to achieve strategic goals.
• Compile, organize, and evaluate data from various sources (internal and external) and apply standardized definitions and calculations for data usage.
• Elicits and gathers business needs of customer to ensure project objectives are met.

Tier 3 Project Support Analyst

Confidential

Responsibilities:

• Designed, Developed & Maintain Quality Control Application
• Designed, Developed & Maintain Time Collection Application
• Designed, Developed & Maintain Change Control Application
• Designed, Developed & Maintain Recruiting Application
• Design, Develop and execute test cases and scripts from the ground-up
• Create output/reports that will effectively and accurately document all automated testing results.
• Gather report requirements from operation managers
• Create scripts to collect appropriate data
• Analyze collected data for accuracy
• Maintain scheduled reports
• Participate in the continuous development of the QA Team’s standard practices and procedures
• Participate in the continuous process improvement projects of the QA department in support of Corporate Goals and Objectives
• Work as a key contributor to increasing the speed and quality of our delivery
• Train Floor Leads on the use of Quality Assurance tools
• Quality Control Board (Moderator and Member)
• Emergency Response Board (Member)

Confidential, Linthicum, Maryland

EDI Analyst/Developer

Responsibilities:

• Design, Develop, Test and implement 837, XLS, CSV and custom files
• Communicate with 20+ clients about their specific data needs and build processes based on those needs
• Continued support of the Data Analyst role (defined below)
• Validate 834, excel and csv files received for healthcare enrollment & eligibility
• Create daily, weekly and monthly 837 claims files
• Provide files to clients either by email, FTP or SFTP
• Received files from clearing house with claims details and load the data
• Design, Develop, Test and Implement processes that automated incoming and outgoing files
• File types: 834, 837, 999, 277 and custom layouts
• Map design, process design, query building, report writing and scheduling

Confidential, Upper Marlboro, Maryland

Office Manager

Responsibilities:

• Project Design, Customer Service, Project Management, Digital Printing, Bindery, Shipping, Marketing, and A/R.

Confidential, Bowie, Maryland

Customer Service Representative

Responsibilities:

• Assisted customers in decision making process.
• Auto, home, life, health insurance and baking investments.
• Design, Develop, Test and Implement Access database.
• Keep track of monthly sales per employee.
• Allowed Agent to easily track goals and bonuses.

Confidential, Deale, Maryland

Office Assistant

Responsibilities:

• Directly worked with owners to support daily operational needs.
• Answer phones, write up jobs and getting them into production, file completed job paperwork, and deliver jobs to customer.
• Project Development/ Management.