Manager, Workflow and Business Analysis Resume Fort Myers, FL - Hire IT People

SUMMARY:

Business Analysis | Enterprise Systems Management | Business Intelligence
Enterprise technology leader and PMI - trained project leader in the delivery of game changing IT solutions, with a focus on the customer experience.
Proven experience in aligning resources, developing business intelligence, and guiding high-performing teams for success.
Vertical industry expertise in healthcare, revenue cycle management, and capital financing.

CORE SKILLS & COMPETENCIES:

PROFESSIONAL EXPERIENCE:

Confidential, Fort Myers, FL

Manager, Workflow and Business Analysis

Responsibilities:

Drove development of SQL-based business intelligence dashboard providing enhanced operational visibility. Obtained executive buy-in, managed developer, and brought system online.
Enabled through enhanced reporting 62% reduction in Receivables Days Outstanding, improving metric from 24 days to 9 days.
Reduced coding exception rate from 10% to 3% via project implementation of uniform data entry protocols and system interfaces. Achieved decreased user errors and improved cash flow.
Partnered with end clients on data entry project, aligning on system parameters and creating new process flow. Delivered user training and created user guides.
Spearheaded systems transition from ICD-9 code set to new ICD-10 standards, with only 1-hour of system downtime. Partnered with executive leaders on companywide change management.
Promoted team member to Business Analyst role. Developed individual through coaching, mentoring, and classroom training.

Confidential

Applications Analyst

Responsibilities:

Administered corporate systems and delivered business process and end user support for core enterprise business.
Optimized system performance, resolved issues, and implemented system upgrades.
Increased reliability of field data collection via implementation of Confidential .
Developed and executed project plan replacing 200+ applications with single solution and zero downtime.
Played critical role in successful execution of coding process outsourcing project.
Brought project on-track via development of key reporting and data management functionality.

Confidential, Charlotte, NC

Research Analyst & Systems Administrator

Responsibilities:

Developed financial models and conducted market research on investment opportunities in variety of industries.
Created financial models, projections, and narratives for offering materials, and performed due diligence, credit analysis, and financial analysis.
Prepared transaction documents and marketing collateral. Supported computer network infrastructure in secondary role.

Confidential, Charlotte, NC

Project Manager

Responsibilities:

After starting with company as a technician, promoted to oversee installation and maintenance of control systems at client sites.
Defined project specifications, developed requirements and client proposals, procured equipment and services from third-party vendors, and hired and managed subcontracted teams of installers. Partnered with remote application development team on software installations and integrations.