SUMMARY:

To find full - time employment in the computer industry, including but not limited to IT management, technical support and Lotus Notes development.

COMPUTER RELATED EXPERIENCE:

Operating Systems: OS/400, Windows XP-10, Windows 2000-2012, Linux, AIX

Software/Applications: Appcon, ICM/400, Pitney Bowes, JD Edwards, Software Plus, Kronos, Performance Navigator, PkMS, BPCS, Lotus Notes (v4.1 - 9.0), Domino for AS400 and Windows (v4.1-9.0), Microsoft Office 95/97/2000/2003/2007/2010/ O365 (Outlook, Excel, Word, Powerpoint), Microsoft Visio, Microsoft Project, Microsoft SQL 2000/2005/2008 , Adobe Creative Suite (Photoshop, Illustrator), Exchange 5/5.5/2000/2003 , MS Active Directory, VM Ware 4-5.5, Essbase, TSM, TEM, ManageEngine Help Desk, ManageEngine ADAudit, SolarWinds, WhatsUp, Cognos, Confidential, Citrix, Terminal Services

Languages and Scripts: Domino Lotuscript, Javascript, Xpages, Xpages Extension Library, Python, CL, Clipper, Pascal, PowerShell

Hardware: System i (AS400), IBM Server, V7000, NetApp, HP Server, Cisco Switches, HP Printers, Cisco VoIP

PROFESSIONAL EXPERIENCE:

Confidential, Plymouth Meeting, PA

Manager of Remote Support

Responsibilities:

• Manage remote support team supporting 700+ users in 10 locations and 3 countries on a 24/7 365 day basis
• Manage a staff of 11 full-time employees.
• Manage both remote and local staff
• Responsible for building team by hiring 3 team members and integrating 3 others
• Perform yearly performance appraisals
• Conduct performance goal setting and coaching team members on an ongoing basis
• Identify strategic IT goals and objectivess for team for 3 year plan and budgeting
• Approve new equipment purchases
• Manage special projects and day to day operations for the team
• Involved with project to consolidate offices on the west coast
• Responsible for several mission critical warehousing sites that require extreme uptime
• Liason between local resources and IT infrastructure teams
• Domino Web Development for team project tracking and accountability
• Security officer and system administration for System i (AS400), including 5 different partitions/machines, running independently with disparate applications and OS levels.

Manager of Technology Support

Confidential

Responsibilities:

• Manage technology support team supporting 2000 users in 15 locations and 6 countries on a 24/7 365 day basis
• Manage a staff of 10. 7 full-time and 3 contractors
• Manage both remote and local staff
• Responsible for building team by hiring 6 team members
• Perform yearly performance appraisals
• Conduct performance goal setting and coaching team members on an ongoing basis
• Identify strategic IT goals and objectivess for team for 3 year plan and budgeting
• Approve new equipment purchases
• Manage over 400 servers, 350 virtual servers (VMWare) and 125 physical machines
• Manage special projects and day to day operations for the team
• Manager for all backups (TSM)
• Manager for all storage (IBM V7000 & NetApp)
• Active Directory Migrations
• Develop corporate security, e-mail and internet policies
• Review and test Disaster Recovery Plan
• Domino Web Development for team project tracking and accountability
• Security officer and system administration for System i (AS400), including 5 different partitions/machines, running independently with disparate applications and OS levels.

Confidential, Plymouth Meeting, PA

Operations/Technical Support Manager

Responsibilities:

• Managed technology support team supporting 800 users in 8 locations and 4 countries on a 24/7 365 day basis
• Manager for staff of 8 people
• Managed both remote and local staff
• Responsible for building team by hiring all 5 team members
• Performed yearly performance appraisals
• Conducted performance goal setting and coaching team members on an ongoing basis
• Approve new equipment purchases
• Managed 50 servers, 25virtual servers (VMWare) and 25 physical machines
• Managed special projects and day to day operations for the team
• Manager for all backups (BRMS and Backup Exec)
• Security Officer and System Administrator for Network and System i
• Developed and tested Disaster Recovery plan
• Maintenance and installation of new hardware and software
• Manage Help Desk
• Project Management/Administration
• Managed the team that built and maintained VoIP Cisco phone system
• Completely rebuilt the company infrastructure. This included: removing dumb terminals and replacing them with PC's, consolidating all midrange hardware, upgrading WAN communications to eVPN, replacing all routers and switches and replacing phone system
• Replaced free standing servers with a Blade Center and virtual machines (VMWare)
• Wrote Intranet, Help Desk, Project, Expense Report, Corporate Accountability, Purchase Order, Corporate Directory and Corporate Responsibility systems for the web
• Data Center design and move in 2009
• Development of corporate security, e-mail and internet policies
• Employee of the month May 2005
• Consistently high performance ratings

Confidential, Milton, PA

AS/400 Operations Manager/Technical Specialist

Responsibilities:

• System Administration for two AS/400 machine, each with a Netfinity card
• Daily operations
• Researching new products for Job Automation ( Confidential )
• Cognos Data Warehousing
• Developing a Help Desk for 1000+ users
• Disaster Recovery

Confidential, Clearfield, PA

Operations Manager

Responsibilities:

• Security Officer
• Supervisor for Operations/PC staff
• System Administrator for four AS/400 machine, an OS/2 Warp LAN on an IPCS, Lotus Notes running on an IPCS and an IBM Firewall running on an IPCS
• Daily Operations
• Writing CL programs to ease system functions
• Tape backups
• Maintenance and installation of new software
• Help Desk Administration
• Purchasing new hardware
• Responsible for phone systems

Hardware Technician

Confidential

Responsibilities:

• New release upgrades (both OS/400 and applications)
• PTF installations
• Installation and maintenance of both AS/400 and PC hardware
• Maintenance of token ring LAN
• Software troubleshooting

Trainer

Responsibilities:

• Trained on MS Office 97 and ODS manufacturing software
• Project manager for installation of phases of ODS software
• System administration and installation of Lotus Notes on an IPCS
• Lotus Notes application development

PC Technician

Responsibilities:

• Installation and maintenance of PC hardware
• Writing PC software in Clipper and Pascal
• Creating spreadsheet for users