Word Processing Specialist Resume Richmond, VA - Hire IT People

SUMMARY:

Technical administrative professional with extensive and varied experience in highly - regulated insurance industry.
Quickly learn new computer software and systems
Well organized with the ability to multi-task to achieve higher productivity
Handled sensitive business issues with discretion and professionalism
Communicated clearly and persuasively; both written and verbally
Results oriented - proven ability to set and meet aggressive goals
Experience with data bases and extracts
Experience with QA & UAS testing
Delivered outstanding customer service skills to distributors

COMPUTER PROFICIENCIES:

Word, WordPerfect, Outlook, Tracker, Access, Excel, Business Objects, QuickBooks Pro, Winflex, Ingenium, Transcend, Lifecomm, xPression, Exstream Cash Surrender Value 1.0, eProcess, Documerge, FileNet., Image Right, and Caps Submission System.

CAREER HIGHLIGHTS:

Confidential, Richmond, VA

Word Processing Specialist

Responsibilities:

Assisting with System Conversion. Converting policy print documents from xPression to new policy print system called Exstream.

Confidential, Richmond, VA

Centralized Clearance Technician

Responsibilities:

Submission entry, including sorting and distributing to underwriters utilizing Image Right, Caps Submission System and the Excel Casualty Agency Assignment list.
Process incoming mail and letters for agent declinations and inquiries.
Communicate with outside Agents to request information.
Issuance of New and Renewal policies.

Confidential, Richmond, VA

Data Entry Operator

Responsibilities:

Compiled policy print from old Documerge system and typed into new policy print system called xPression.
Validated new product print output prior to release to testers to confirm accuracy and insure new information reached production quickly.
Utilized workflow processing system (eProcess) and policy administration systems (Ingenium & Transcend) for Regulation 60 review and transaction processing.
Completed Annuity & Life Insurance presale paperwork for distributors by following the guidelines of the Confidential Regulation 60 Procedures.
Delivered excellent customer service skills using phone contact and e-mail to Distributors. Received Annuity New Business Call Center Training to provide excellent service to distributors on a consistent and measurable basis.
Resolved issues when NY Regulation 60 request(s) are considered Confidential by compliance and surrendering carriers. Utilized problem resolution skills by negotiating compliant alternative solutions to our distributors.
Responded to incoming inquiries (phone, e-mail, or written correspondence) in both a timely and professional manner for Internal & External Wholesalers to partner for more business.
Created Standard Operating Procedures for Tax Department for internal control review and cross training purposes.

Product Compliance Tech Specialist

Confidential

Responsibilities:

Collaborated conversion of policy print coding from old systems to more cost effective and user-friendly system.
Prepared the Document Issue packages for new and post issue business in xPression and Lifecomm.
Validated new product print output prior to release to testers to confirm accuracy and insure new information reached production quickly.
Edited the funds quarterly on the company’s data pages in two systems, enabling company to be in compliance with Fund Advisors.
Edited and maintained state required documents (50 states) for Lifecomm and xPression systems.
Adopted and posted Confidential (Plan Description Files) for 30+ testers on one central website.
Documented change requests completed using electronic request for service system.

Confidential, Richmond, VA

Confidential Temporary Employee

Responsibilities:

Coordinated with team to meet technical coding deadlines for legal entity name change project.
Changed company name and logo on thousands of programmed documents.

Confidential, Richmond, VA

Quality Control Reviewer

Responsibilities:

Evaluated vehicle titles for lien omissions, sales tax errors, customer signatures and other details to reduce the number of fraudulent licenses issued.

Confidential, Manakin-Sabot, VA

Co-Owner

Responsibilities:

Maintained home-based business with partner, managed payroll, balanced books & handled tax matters.

Confidential, Richmond, VA

Policy Forms Coordinator / Compliance Specialist

Responsibilities:

Maintained 3 print systems with product information (Transcend, Mainframe & Documerge).
Effectively met technical coding deadlines for legal entity name change project.
Coordinated with Compliance department to prepare policy print & data pages for production.
Verified conversion process to new system and manually performed fixes where conversion failed.

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Word Processing Specialist Resume

Richmond, VA

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