Sales and Delivery Coordinator Resume

SUMMARY:

To continue in an IT support position utilizing my skills learned working for leaders like Confidential and Confidential Partners while in pursuit of my Associates Degree in the Washington DC area.
I am a creative and attentive employee that loves implementing what I have learned into my daily support skills and mentoring business associates with technical questions and concerns.
I am excited at the opportunity to join a company that is leading in emerging technologies and allows me the opportunity to learn, grow and contribute.
The remainder of my classes towards my degree can be taken in the evening or weekends so little or no accommodation is required.
I have intermediate skills in all MSOffice applications, CRM, MDM, SharePoint, CRM, and VPN usage. I have entry level skills in AWS.
Troubleshoots palm/handheld operating systems, architecture, data backup and recover. Willing to be on call after hours
Assist with training of peer and Jr. Level employees due to my excellent performance and detail oriented work ethic.
Monitor and administer help desk system according to SLA.
Provide technical support to resolve user’s desktop issues regarding both hardware and software.
Communicate effectively to customers by following a proven methodology of discovery of technical needs and then follow up with solving issues based on my analysis of changes in administrative and personal configuration of mobile and work computers and phones.
Technical support provided to customers for online, in person and phone. Handled support for cellular phones, laptops and tablets troubleshooting and fixing connectivity issues, incorrect SW installations, loss of data, OS malfunction, device repair/fix/replacement.
Top performer Sales for Revenue in sales of Cellular phones, accessories, insurance, mobile broadband - FIOS for 9 months

PROFESSIONAL EXPERIENCE:

Sales and Delivery Coordinator

Confidential

Responsibilities:

Administer and customize all company business portals (Zoho CRM and Support, Unanet)
Setup and configure Netforce VPNs for client use
Support onboarding process of new employees with setup and configuration of laptop, phone, mobile, and account setup.
First POC for all employee laptop, Mobile, and VOIP computer support
First POC for Support portal for NetForce Defender security product
Accept all customer contracts ensuring all information required for delivery is completed and entered in CRM and Unanet. Collect all project prerequisites from customers.
Schedule all Delivery calls both internally and externally with customers
Maintain customer and partner satisfaction surveys
Coordinate schedules for technical operations employees for current projects with Delivery Manager
Ensure various daily delivery project reports are ran, exported and distributed throughout company.

Associate Consultant

Confidential

Responsibilities:

MDM Provisioning and SOPs/enrollment/troubleshooting documents/guides for users and agency ITPOCs. Promoted due to several repeat requests to VIP/Executive support. Serve as Lead provisioner
Create a “How To” document of frequently requested trouble tickets and associated policies for peer use.
Help determine the technical configurations & settings for mobile devices to comply with client policies
Support Windows 2000, MS Office 2000, etc.
Tier 4 cloud Remedy ticket queue management and reporting
PST migration and reporting
MaaS360, BES 5 & BES 12 Server testing and expertise
Junior engineer training and workloads working alongside senior staff and engineers
Cloud troubleshooting for email/calendar issues including O365
PST migration data analyst
Proficient with all MSO programs as well as exchange and skype for business/Lync, iOS, Windows Mobile, Android
E-discovery

Communications Consultant

Confidential

Responsibilities:

Develop new and service existing personal and business accounts
Used various MSOffice programs
Trained in Mobility Help Desk
Provide wireless, wire line, internet, cable, and broadband services and contracts
Monitor and wedge the competition through industry / product analysis
Recommend profitable changes in products and services
Resolve non-sale client opportunities
Maintain knowledge of cutting edge technology

Communications Consultant

Confidential

Responsibilities:

Assisted in identifying and installation of correct parts for customer or business automotive or truck needs.
Delivery of parts to commercial customers

Communications Consultant

Confidential

Responsibilities:

Assisted in identifying, purchase and installation of correct parts for customer or business automotive or truck needs. Management of sales and inventory quotas and numbers for management
References always available upon request
Leonardo Award is hereby granted to
Brendon Dulin for outstanding performance and lasting contributions to the

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