SUMMARY:

• I am seeking a position that builds on my experience as a solutions - driven seasoned executive and change agent with 20+ years of success driving operational excellence and exceeding goal profitability growth in startups as well as mature profit and non-profit operations.
• A broad suite of leadership skills spanning the entire range of lifecycle management of multi-site operations including P&L, strategic planning, new business development, program/project management, sales and marketing, and team development.
• Career marked by highly visible roles in private and non-profit sectors. Visionary thinker and strategist, adept at formulating performance metrics, strategic plans, and sustainable processes.
• Respected as an energetic and inspirational leader with a talent for training, mentoring and coaching managers and teams to new levels of performance.
• Highly effective interpersonal, negotiation and communication skills; able to build rapport with stakeholders, and individuals at all levels.
• Competent business developer, manager, Realtor, consultant, and negotiator. Flexible and versatile, able to maintain a sense of humor under pressure.
• Designed, built and deployed high impact marketing initiatives including company website and social media.
• Delivered highly successful individualized support to over 20 individuals or families recovering from Post-Traumatic Stress Disorder and Traumatic Brain Injury
• Initiated new and highly effective national marketing programs for the financial education of at-risk youth. Programs consistently increased the number of students and schools served, lead the organization to reach an all-time high of 228,000 students served at 700+ schools. Managed and trained over 100 volunteers
• Coordinated, planned, managed and lead multi-disciplinary software product testing teams of up to 5 individuals and coordinated all organizational BETA test group marketing and product development efforts All efforts were completed on schedule and within cost,
• Developed corporate policies and compliance procedures for both nongovernmental organizations and the private sector policies.
• Established ethics education programs to address continuing training and education of employees on the application of core organization values and individual obligations with applicable legal requirements and company policies. Provided targeted training in key risk areas to those employees whose job functions are affected by those risk areas.
• Analyzed and designed strategic solutions to complex issues. Served as the central point person for salvaging deals at risk of failing and ‘going the extra mile’ to ensure exemplary client service and support. Achieved and maintained a high level of customer loyalty and business referrals resulting in a 200 % increase in new sales.
• Developed and executed program budgets, managed staff and volunteer recruitment and training programs, created strategic and tactical business plans, and oversaw successful program execution of multiple federal grant programs.
• Set regional strategic direction and oversaw and program activities from planning through tactical execution.
• Established and enforced system of benchmarks and accountability to optimize staff productivity and program performance. Coached staff through weekly reviews and building strategy sessions.
• Defined and directed short and long-term business plans, growth strategies, and operating infrastructures. Supervised, mentored, and train up to 10 team members.
• Directed operations, programs, and public relations efforts for eight regional offices throughout the United States.
• Supervised and coordinated all activities of subordinate Program Managers, focused on providing a range of financial education services to youth and adults. Formed collaborative relationships with regional banks, community organizations, and schools to maximize resources and program effectiveness.
• Community projects and volunteer manager.
• Established and directed operations, short-/long-range planning, finance, accounting, HR, PR, and community outreach functions.
• Formulated service offerings and delivery models, designing need-based programs aimed at equipping individuals and families with counseling and tools to re-enter the community and attain educational/employment goals.
• Defined and instituted business plans, standard operating procedures, and key performance indicators.
• Recruited, trained, and coordinated paid staff and volunteers.
• Managed and launched high impact marketing and community outreach initiatives.
• I directed all phases of commercial and residential property purchase and acquisition. Represent clients, scheduled the marketing and showing of properties; coordinate transaction and negotiated contracts; inspections; and, communicated with mortgage lenders, attorneys, engineers, contractors, appraisers, buyers, sellers and investors.
• Defined and directed national marketing strategy, training, tactics, and execution including new product development, product education, lead generation, and client renewal/retention. Identified and pursued opportunities to aggressively market and sell business intelligence information, training, and research services to support subscriber base increases.
• Serve on the Confidential Master Minds Committee and the Transitioning Leadership Committee. The Transitioning Leadership Committee is responsible for transitioning operations from Prudential Real Estate to Berkshire Hathaway and Pentagon Federal Credit Union. The Master Minds Committee is responsible for recruiting new talent and creation of business development strategies.
• Crafted, oversaw and monitored Articles of In corporation and by-laws. Created formal advisory board structure for nongovernmental, community, and individual organization.
• Employed a motivating and empowering leadership technique to build high-performance teams across multiple subject matter domains committed to exceeding targets.
• Designed and implemented multiple marketing campaigns for print, social media, the web, radio, and television.
• Banking on Our Future: Primary leadership force of daily operations, programs, PR, marketing, and training of 8 high volume offices throughout the Eastern U.S.
• Defined and directed national marketing strategy, tactics, and execution including new product development, product education, lead generation, and client renewal/retention. Identified and pursued opportunities to aggressively market and sell business intelligence information, training, and research services.
• Served as communications director for sales and marketing team.
• Generated new business and expanded services by forging strategic alliances with local businesses.
• Alliances for client rehabilitation with the main partners such as the National Institutes of Health, and Wounded Warrior Mentor Program
• Business Development with banks, community organizations, and other strategic partners to organize resources and develop programs.
• Built relationships with Citibank, College Bound, and US Department of Treasury and US Department of Education as well as the Jump Start Coalition to support new and expanded financial education programming.
• Recognized for maximizing marketing and media campaign performance, effectiveness, and return on investment.
• Developed and managed marketing plans, lead generation programs, and client renewal and retention efforts.
• Aggressively identified new markets and identified additional opportunities to sell business intelligence information, training, and research services.
• Organized strategic partnerships and joint ventures that resulted in an increase in sales and usage.

SKILLS SUMMARY:

• Operations Management Project & Program Management Sales & Marketing
• Strategy & Vision Planning Business Development Vendor Management
• Short & Long Range Planning Process Improvement Computer/Web Savvy
• Entrepreneurial Leadership Cost Management/Reduction Contract Management
• Client Relations Strategic Partnerships Negotiations
• Presentations Team Leadership & Motivation Trainer
• Organizational Development & Restructuring

TECHNOLOGY:

• Fluent in Microsoft Windows, Office (Word, Outlook, PowerPoint, and Excel) and Project.
• Experienced with various other proprietary Customer Relation Management software programs and project manager software.
• Able to create and design websites
• Experienced in review analytics, marketing, and search engineer optimization

PROFESSIONAL AND LEADERSHIP EXPERIENCE:

Confidential, Fairfax, VA

Counselor

Responsibilities:

• Client management, intakes, job planning, referrals to support services, employment plans
• Workforce development, work with employers to hire and retain candidates
• Document and manage resources
• Implement and monitor rehabilitation services and case management
• Provide individual counseling; facilitates group counseling; processes and monitors visitation
• Makes referrals, submits reports and case note documentation

Confidential, Gainesville, VA

Realtor, Real Estate Consultant, Instructor, and Mentor

Responsibilities:

• Team builder Business Developer and marketing aficionado. List and sell residential properties and rental properties.
• Provide guidance on investment and commercial real estate transactions.
• Manage and conduct commercial and residential property search, showings, while directing all phases of a transaction, including representing, marketing and showing properties; coordinating and negotiating contracts; arranging site communicating with mortgage lenders, title companies, attorneys, engineers, appraisers, buyers, and investors.
• Consult on land acquisition sales and purchase.
• $5.5 in pipeline for sales for 2016

Confidential, Centreville, VA

Founder & CEO

Responsibilities:

• Confidential is a small woman owned business specializing in designing and constructing custom gardens, ranging from small backyard gardens to large acreage projects
• Developed product line and then expanded company product offerings, to include organic egg production and chemical free body products
• Built a small business from the ground up, with full executive and P&L accountability for corporate business and financial operations, expansion, business development, marketing, advertising, social media and client projects with projected sales over $100,000 and 50%.
• The business model a competitor for the nationally syndicated television show “Shark Tank.”

Confidential, Fairfax, VA

Realtor and Real Estate Consultant

Responsibilities:

• Noted for consistently achieving top 20% ranking for sales.
• Generated $2 million 2013, $2.5 million 2014, $1.4 million in 2015
• Obtained USDA First Time Homebuyer Designation
• Won a National Bronze Award for Sales Achievement and success.
• Earned BOLD Sales Training Honor three times. The BOLD award for of training and sales techniques.
• Listed and sold residential real estate. Consulted on investment and commercial transactions.

Confidential, Centreville, VA

Executive Director / Board Chairman

Responsibilities:

• Started a Non-Governmental Organization ( Confidential ) to provide practical support to individuals with brain injuries and their families.
• Developed and administered organizations website, and created all instructional materials and marketing collateral. Created and maintained the organization’s website.
• Founded and directed all operations of this non-profit organization, serving as board chairwoman.
• Developed and implemented the organization’s business plan, performance goals and objectives
• Built and maintained effective collaborative partnerships and new resources
• Provided services to 100% of clients are requesting assistance.

Confidential, Arlington, VA

Eastern United States Regional Director

Responsibilities:

• Supervised delivery of financial education to youths, with an emphasis on urban, underserved populations
• Recruited and trained new staff to serve as program managers/coordinators
• Oversaw multiple projects.
• A non-profit organization provides youth with financial literacy education and tools.
• Credited with achieving all-time program high of 228,000 students served in more than 700 schools nationwide.
• Succeeded in expanding local outreach market area and acquisition of strategic partners.

Confidential, Fairfax, VA

Senior Marketing Executive

Responsibilities:

• Acquired by Confidential .; provides federal procurement and grant business intelligence (BI) services for commercial, non-profit, and agency executives.
• Spearheaded strategic product planning, consumer research, key industry partnerships, and joint ventures. Conducted in-depth market research and trend analysis to form highly effective, customer-driven PR, promotional, and messaging strategies.
• Fueled a 35% increase in market share through design and delivery of high impact educational seminars.
• Characterized as growth catalyst, multi-faceted leader, and hands-on manager who translates business concepts and marketing strategies into bottom-line results in sales revenue growth and customer loyalty.
• Improved the company’s visibility through effective marketing programs, growing market share by 35%.

Confidential, Vienna, VA

Membership Director

Responsibilities:

• Managed new member development and supported client retention for this private business and dining club with a clientele comprised of CEOs, CIOs, and other high-level executives and decision-makers.
• Advanced quarterly goals, and revenue programs.
• Managed branding, marketing collateral, and member correspondence. Supervised guest relations, club networking, and community/ corporate relations.
• Responsible for event planning for events and member parties.
• Interfaced with Board of Governors, Club and staff, and Club personnel to enhance awareness of membership needs and objectives—facilitated the organization’s ability to accomplish objectives through effective communication, planning, and guidance.
• Effectively retained existing club members and implemented programs that substantially increased membership
• Consistently exceeded sales goals and received awards for effective results, including positive Net Dues Award and Champion Club Member.

Confidential, Norcross, GA

District Sale Representative

Responsibilities:

• Planned and managed the organization’s day-to-day business operations, for the region, worked with National chains, distributors, and small businesses.
• Planned and implemented large-scale sales events with consistent success. Events were well-attended and exceeded community expectations.
• Represented the company functions and events.
• Increased regions sales goals and distributors national ranking within Hitachi

Confidential, Virginia Beach, VA

Account Executive

Responsibilities:

• Managed, and developed new sales accounts, within wholesale food service market.
• Boosted sales with existing clients and developed three new regional sales territories—surpassed sales goals every year and increased revenue in established accounts by 15%.
• Assigned to train and support outside sales representatives based on demonstrated record of success—developed and delivered training to new sales representatives, dealers, distributors, and national accounts. Initiated a new Military Account Executive position in Washington, DC to serve military and government markets—promoted to fill this new position and consistently exceeded sales goals.
• Recognized as a subject matter expert in the marketing field—served as a frequent guest speaker at industry functions.
• Received of Appreciation for Outstanding Support of the United States Marine Corps Reserve for Toys for Tots
• Nominated for Salesperson of the Year. Recipient, Golden Apple Award, 1994 and 1993 for exceeding sales volume in produce.

Confidential, Sykesville, MD

Activity Therapy Associate

Responsibilities:

• Provided therapy to dual diagnosed mental health chronic, mentally challenged, & physically handicapped individuals.
• Planned & developed conducted recreational, vocational, & social skill programs for and groups.
• Organized, lead, and implemented community orientation & socialization opportunities.
• Updated treatment case and patient charts.
• Integrated successfully 15% of patients the.
• Achieved 90% success rate in creation & implementation of a token economy system.
• Collaborated with other service providers to set and evaluate program plan and goals as a key member of the team.

Confidential, Salisbury, MD

Activity Therapy Associate

Responsibilities:

• Began as a volunteer, transitioning to paid internship, then a full-time State position.
• Developed & set goals for mentally retarded patients.
• Learned documentation & established criteria to set goals.
• Planned events, activities & community integration programs.
• Worked with the faculty and department for accreditation and site licensure implementing regulations & guidelines set by the State.

Confidential

President

Responsibilities:

• Planned and managed the organization’s day-to-day business operations.
• Created and managed a program to raise awareness of and reduce bullying. Facilitated the integration this needed program into the curriculum.
• Provided on-site management of fundraisers, festivals, and other school events. Increased the number of association-sponsored programs by 65%, increased programs participation rates to 10%.
• Successfully increased the number of association-sponsored programs by 45%.
• Managed various program committees, and 150 + volunteers.
• Planned and implemented large-scale events with consistent success—events were well-attended and exceeded community expectations.
• Represented the County, and State functions and events.
• Organized new school programs; Healthy Living Program, Math Club, Lego/Robotics League in addition to maintaining programs.
• Oversaw financial activities and excised fiduciary obligations.

Confidential, Centreville, VA

President/Member of Board

Responsibilities:

• Managed neighborhood.
• Organized and lead board of directors.
• Oversaw removal of community bond.
• Implanted central trash collection.
• Reviewed banking and finances.
• Planned and lead board and community meetings.
• Interviewed and hired an outsourced community management company.
• Changed by-laws to reflect rotating elections and increase board of directors by 2.
• Lead and hired the hiring of a management company.