SUMMARY:

• IT systems, network and management professional experienced in applying strong analytical skills and communication within diverse environments.
• Consistently produce high quality results on time or ahead of schedule. Strong ability to interact with varied levels of customer and IT management.
• Ability to motivate peers as a leader. Self - starter with the ability to drive complex projects to completion.
• Motivated by a strong work ethic and commitment to excellence in all levels of business environments.

KEY MANAGEMENT AND TECHNOLOGY ABILITIES:

• Business Administration
• Resource Management
• Team Building/Motivation
• Project Management
• Vendor Partnerships
• Programming
• Report Writing
• User Training
• System Implementation
• Technology Needs Assessment
• Technical/Business Writing
• Systems Design
• Network Design
• IT Cost/Benefit Analysis
• Staff Management
• Release Management
• Change Management

IT TECHNICAL SKILLS:

Operating Systems: Microsoft Windows 7, Vista, 2008 Server, XP, 2003 Server, Unix/Solaris, Linux, Mac OS X and Server

Hardware Troubleshooting: Intel Based Workstations and Servers, Confidential, Macintosh

Programming: C/C++, Java, Javascript, HTML, Perl, Object Oriented (OO) Methodology, bash shell scripting, php

Database: MySQL, Microsoft SQL Server

Network Protocols: HTTP, TCP/IP, Wireless Networking using 802.11b,g,n protocols, VoIP/SIP

Software and Services: HP LoadRunner, HP Performance Center, HP Application Lifecycle Management, Microsoft IIS, Apache, VPN (Mac OS X Server), Asterisk(VoIP using SIP and IAX), MS Visio, Sun JDK

General Knowledge: Network management of distributed systems over wire and wireless, Enterprise server/systems and datacenter design/implementation, Enterprise network design and implementation, VoIP PBX design and implementation

PROFESSIONAL EXPERIENCE:

Technical Account Manager

Confidential, Chapin, SC

Responsibilities:

• Supported HP Software’s flagship products, LoadRunner, Performance Center, and Application Lifecycle Management (ALM)/Quality Center, for premiere customers on an international scale
• Provided proactive support and implementation plans specific to customers in order to ensure optimal software usage and up time
• Provided initial support through to resolution and implement solutions to varied issues with LoadRunner, Performance Center, and ALM/Quality Center
• Ensured data collection and issue resolution for back-office Microsoft based server systems being tested by LoadRunner and Performance Center
• Designed and implemented full systems solutions for the HP Performance Center and HP ALM products including OS deployment and network design
• Utilized direct communication channel to Research and Development to resolve product defects and implement solutions for customer/product base
• Resolved all issues using available documentation and resources while creating new documentation, procedures and resources where none existed
• Worked with R&D and customer admins to gather requirements and develop implementation plans for network and systems in order to implement Performance Center and ALM/Quality Center in a distributed environment.

Technical Solutions Consultant

Confidential, Chapin, SC

Responsibilities:

• Supported HP Software’s flagship products, LoadRunner and Performance Center, for all customers
• Resolved issues on variety of Microsoft Windows platforms including troubleshooting of OS level issues
• Provided initial support through to resolution and implement solutions to varied issues with LoadRunner and Performance Center
• Ensured data collection and issue resolution for back-office Microsoft based server systems being tested by LoadRunner and Performance Center
• Utilized direct communication channel to Research and Development to resolve product defects and implement solutions for customer/product base
• Resolved all issues using available documentation and resources while creating new documentation, procedures and resources where none existed

Confidential

Systems and Network Administrator, Longmont, CO

Responsibilities:

• Managed Microsoft Windows 2003 servers using Active Directory and IIS
• Implemented full data center for startup wireless ISP including all hardware and software systems
• Responsible for all server and network systems including, but not limited to, VoIP phone system, VPN server, routers, LDAP server, web server, firewalls, mail server and proprietary software solutions
• Designed and implemented full corporate IT solution from the ground up
• Resolved any issues in timely and efficient manner on a 24x7 basis
• Deployed proprietary hardware/software solution on the customer network for new POPs
• Developed software as needed to ensure efficiency in day to day roles and responsibilities
• Acted as primary backline support for Network Operations Center for resolution of network and system issues on customer wireless network
• Maintained, configured and deployed VoIP services within the corporate environment including configuration of call queues, call flows and physical phones for Asterisk server using SIP protocol
• Designed failure recovery and reduction plan for all internal systems and wide area/wireless network
• Created and implemented custom hardware and software rollout procedure for devices being deployed as new POPs
• Worked directly with primary developers and Chief Operations Officer to ensure optimal software and hardware reliability at all POPs nationwide
• Built lab test environments modeled after standard POP deployment for software and hardware burn-in and trained staff on usage to aide in reduction of customer disruption during new hardware or software rollouts
• Designed and implemented VoIP service solution for customer base enabling the usage and sale of VoIP services to customers subscribed to our wireless service

Confidential

Applications Engineer, Boulder, CO

Responsibilities:

• Supported Confidential 's flagship product, LoadRunner, for all customers
• Resolved issues on variety of Microsoft Windows platforms including troubleshooting of OS level issues
• Provided initial support through to resolution and implement solutions to varied issues with LoadRunner
• Ensured data collection and issue resolution for backoffice Microsoft based server systems being tested by LoadRunner
• Utilized direct communication channel to Research and Development to resolve product defects and implement solutions for customer/product base
• Resolved all issues using available documentation and resources while creating new documentation, procedures and resources where none existed
• Achieved 100% customer satisfaction ratings while maintaining highest case closure rate for entire region

Confidential

Founder/Owner, Longmont, CO

Responsibilities:

• Responsible for running day-to-day business operations
• Chief designer for custom metal fabrication products
• Performed complex manufacturing and assembly of product line

Confidential

Technical Support Engineer, Broomfield, CO

Responsibilities:

• Responsible for software and hardware support for Sun’s partners and enterprise customers
• Identified and resolved internal and external calls, escalations and defect reports
• Reactively worked to improve system reliability and customer satisfaction
• Resolved cross-platform issues between Solaris and Microsoft Windows systems
• Identified technical knowledge gaps through reactive troubleshooting and created knowledge to resolve those gaps
• Developed user applications to streamline support process
• Developed user applications to partner with sales organization

Confidential

Systems and Network Administrator, Seneca, SC

Responsibilities:

• Responsible for ISP network configuration and problem resolution
• System support for Microsoft Windows NT, Linux, Unix, and Macintosh workstations/servers
• Maintained and corrected mail server issues on Microsoft NT platform
• Designed and implemented system recovery procedures