General Manager Resume Baltimore, MD - Hire IT People

SUMMARY:

Collaborative, results - oriented hospitality executive with 21+ years’ experience guiding hotel operations, growing organizational capacity and driving revenue. Leads high-performance teams in dynamic urban environments. Develops community and industry partnerships that promote Baltimore as a best-in-class tourism destination. Creates and oversees organizational strategy, financial benchmarks and growth initiatives.

TECHNICAL SKILLS:

Strategic Leadership
Marketing & Sales Planning
Tourism Industry
Stakeholder Collaboration
Team Leadership
Performance Standards
Operational Planning
Branding
Human Resources
Budget Development
Budget Administration
Media Relations
Finance Management
Destination Marketing
Board Representation
New Business Development
Capital Expansion Projects

PROFESSIONAL EXPERIENCE:

Confidential, Baltimore, MD

General Manager

Responsibilities:

Direct all aspects of a 524-room property with 20,000+ square feet of meeting space, a full-service restaurant, 145 hourly employees, and 23 managers.
Establish short- and long-term operational goals, driving capital projects that generate additional revenue and aligning activities with strategic plans.
Develop annual operating and strategic marketing/branding plans and review progress against revenue plan on a quarterly basis, using benchmarking tools to identify areas for improvement. Partner with internal teams to correct course as needed.
Implementing corporate guidance, oversee preparation of annual budget in cooperation with finance and operations teams. Create budget that includes revenue projections, customer satisfaction targets, capital expansion goals, SWOT analysis, food and beverage strategy, 5-year strategic outlook, compensation, segmentation, booking pace, and flow-through analysis. Present to corporate leaders and owners.
Partner with Visit Baltimore and Marriott business councils on state and federal legislation that impacts the hospitality community, partnering with lawmakers for improvements.
Serve as spokesperson and hospitality expert in print, web, and television media; provided hotel perspective on tourism during 2015 unrest.
Hire, train, and motivate hourly and managerial staff members, setting and reinforcing high-performance work culture.
Provide lodging for distressed patients at University of Maryland medical facilities and donate rooms to victims of domestic violence.
Brought culinary entrepreneurial initiative to property (as 1 of 4 hotels throughout nation selected), partnering with corporate headquarters to select 5 applicants out of 100 and 1 final winner.
Solidified 3-year agreement with Andretti Sports that generated $300K in food and beverage sales.
Secured partnership with Horseshoe Casino as lodging for pre-opening guest package, selling over 1000 room nights and realizing $89K in revenue.
Created partnerships with the Hippodrome, Everyman Theater, Baltimore Office of Promotion and Arts, and Downtown Partnership to provide exposure and business opportunities.
Increased revenue by 8.9% ($1.9M annually) and achieved $7.3M in gross operating profit.

Confidential, Gaithersburg, MD & Crystal City, VA

General Manager

Responsibilities:

Managed operations, accounting, finance, engineering, human resources, and sales for a $17M property in Crystal City, VA and a $16M property in Gaithersburg, MD.
Earned recognition as lead for opening hotel of the year, successfully launching 299-room, all-suite property under new urban model.
Oversaw $3.5M ballroom renovation project completed on time and within budget. Renovation generated additional bookings and revenue.
Achieved highest human resources score in region (98%) for exceptional employee engagement, leadership, training opportunities, and work culture.

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General Manager Resume

Baltimore, MD

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