SUMMARY:

• Computer literate. I am familiar with most windows platforms and have had some experience working with Confidential while employed at MindGames Computer Services, and experience with Unix servers while working at Confidential Internet.
• Very familiar with hardware for most computer systems and hardware involved in setting up local area networks.
• Knowledgeable in setting up wide area networks.
• I am very outgoing and work well with a team to reach our goal. I like working with the people I am helping whether it be training them how to use software or to use their computers.
• Likewise I enjoy being an instructor and getting to know the individual needs of the people I am instructing.
• I have a unique background for instructing coming from IT to being an instructor and find teaching to be very fulfilling.

EXPERIENCE:

Confidential, St Louis St Louis, Missouri

District Manager of Purchasing

Responsibilities:

• Issue purchase orders for store expenses, repairs, billing issues, tax credits, SAP purchase order procedures, and chargebacks. Petty cash disbursement and receiver of scrap payouts from recycling vendors for corporate submission.
• Filling the role of office manager for this location in regards to point of contact for any issues that arise with the dealership.
• Assisting GM in directing and maintaining this location and the district.
• Processing purchase orders for payment from invoices.
• Tasking department managers with open PO’s created within their departments that need closure in a timely manner.
• Assisting departmental managers with tasks that fall outside of their area of expertise relating to either vendors or projects relating to repairs or facilities or employees.
• Administrate departmental needs relating to alarm code access and revoking of said codes by updating TYCO customer portal. Assigning of keys and record keeping.
• Sending invoices with purchase order information to AP for timely payment to vendors.
• Point of contact for vendors to dispute or inquire about payments and or credits.
• Filing confirmation records of purchase orders sent to AP.
• Point of contact for accounts payable questions for District.
• Responsible for negotiating quotes/bids for repairs. This includes seeking competitive bids for St Louis and St Peters as well as the 8050 Veterans Memorial location. Refining said bids to stay within an acceptable budget to keep expenses as low as possible without compromising quality workmanship and standards.
• Meeting with vendors to establish relationships and share the culture Confidential fosters.
• Setting up workflows to have vendors set up in SAP for work or services required to drive the business forward.
• Point of contact for employees concerns and questions regarding facilities and procedures.
• Responsible for maintaining documentation in regards to expense invoices and expenditures.
• Review end of day paperwork for errors and have any errors corrected or addressed before sending to St Peters for office manager to post and deposit monies.
• Responsible for creating orders to keep dealerships well stocked with supplies and keeping the budget for said supplies.
• Issue and maintain all expenditures for Confidential employee help programs such as safety footwear and prescription safety glasses.
• Notary public for St Louis dealership new and used truck sales division.
• Compliance expert for safety and ethics. Includes facilities at both locations for monthly safety checks and AED compliance as well.
• Responsible for maintaining documentation in regards to compliance, safety and ongoing contracts.
• Review and upkeep GPS data for fleet vehicles for district and produce reports to spot issues with drivers or misuse of company vehicles.
• Negotiate with vendors and outside contractors to maintain facilities at both locations in regards to maintenance and repairs and building upgrades or as need services.
• Works directly with corporate to resolve issues with purchase orders issued to vendors and likewise with vendors to resolve said issues.
• Seek and gather bids for ongoing services such as uniforms or snow removal, waste disposal and services pertaining to outside services for both locations.
• SME for SAP related processes regarding purchase orders and parts orders as well as processes for any issues end users in district have for SAP related questions.
• Responsible for maintaining queries between parts and service managers and AP and upper management for invoices, credits and tasks assigned by general manager.
• Works closely with general manager and regional manager to attain goals set by corporate in regards to Confidential culture and training.
• Point of contact for IT related issues at both dealerships.

Confidential, New Braunfels, Texas

IT Analyst/Instructor/Trainer

Responsibilities:

• Point of contact for adult trainees and system developers.
• Supervise and maintain training for new instructors as mentor and role model for training team.
• Supervise new instructors and instruct in a formal classroom environment directly with trainees.
• Communicated and tracked training progress with reports as well as in person with trainees and managers alike.
• Track enhancements to database and report changes to end users and report feedback to developers.
• Work with a team of instructors and management to reach goals set forth by management.
• Document, maintain and explain system policies to end users in real time scenarios.
• Work with end users and developers to document SOX related policy in compliant system.
• Document information related to end users to developers and developers to end users as well as system changes or enhancements that impact on day to day business use.
• Train retail store personnel how to correctly use SAP software for retail uses.
• Travel to retail store locations to support SAP roll out and provide SAP developers with IT data necessary to create and configure back end of SAP for retail software deployment.
• Responsible for meeting deadlines created by Confidential regarding training goals and exceeding employee’s expectations to provide a positive and exciting learning environment.
• Managed and maintained hardware at training centers assigned to my individual classroom.
• Travel extensively throughout the United States to complete training and software rollout.

Confidential, San Antonio, Texas

Client Technologies Tier II

Responsibilities:

• Used troubleshooting skills to quickly isolate and resolve issues.
• Elevated issues were either resolved within minutes of calling in or resolved with the help of other departments.
• Great communication skills and rapport with users to help resolve issues quickly.
• Knowledgeable of company applications required in field in regard to field users measurement and flow applications
• Visited sites across the country where pipelines or sites were present to resolve issues with on site computers or network. Also provided on site support to field users instead of having them ship their equipment into a main office for repair.
• Worked well with Windows 7 and legacy operating system windows xp pro on a daily basis.
• Worked with users to troubleshoot SAP issues and errors.
• Supported users in the office and in the field with Pipe Line and Terminal software relating to SCADA and other field meter software such as and telemetry devices.
• Worked in shifts to migrate all users to Windows 7 using tools such as full data back up and user state migration and also installing a PXE image and then using simple USMT to restore data. Also backed up pst’s, digital certificates and ODBC drivers and configurations.
• Used to working in a fast paced, changing workplace where working with changes comes day by day.
• Deploy replacement systems as well as repair equipment and work with vendors to obtain warranty repairs and order parts as necessary.
• Continued to use networking experience such as TCP/IP, Active Directory, Domain Name Service (DNS), Windows Internet Naming Service (WINS), Remote Desktop, browsers, backup and recovery, desktop and server environments in a multi - user, multi-architecture, multi-site configuration environment.
• Great experience using Foot Prints Dashboard as well as Confidential and Remedy.

Confidential, San Antonio, Texas

System Administrator

Responsibilities:

• Desktop support for Corpus Christi region as well as other regions when needed.
• Creating users, applying permissions, setting up Confidential ’s within Active Directory on a day to day basis.
• Deleting users from Active Directory as well.
• Comfortable with interacting with service providers and vendors. This includes having to trouble shoot line and connection problems. Ordering parts and working with Purchase Orders and the like.
• Day to day interaction with Windows XP Pro, Office 2003 and Office 2007,Windows Seven, Active Directory, Server 2003, Terminal Server, Exchange Server and Server 2007.
• Installing Citrix applications and working with Citrix Server. Including Xen App and Server Farm for printers.
• Experience in setting up Citrix Thin clients as well.
• Overseeing local security system including setting up and assigning badges for access to main head quarters as well as installing DVR camera systems for remote access.
• Accessed remote Cisco routers to check for problems and report findings. Familiar with commands needed to engage and communicate with router. Part of day to day duties that could arise.
• Proficient in installing network printers and print servers.
• Experienced in working with Group Policy, rights and deployment.
• 19 plus years of working with PC hardware including motherboards, processors, RAM and hard drives. Also have 9 years plus of working with laptops. This includes disassembly, troubleshooting, repair and reassembly.
• Familiar with Wi Fi implementation and troubleshooting.

Confidential, Corpus Christi, Texas

Service Manager/Network Technician

Responsibilities:

• Responsible for taking calls to set up day to day tasks of on-site jobs.
• When necessary to trouble-shoot network problems with servers, connectivity or file-sharing. This was either done by going on-site or providing help-desk over the phone to technician on-site.
• Remaining in-shop to control the work flow of computers and making sure they were repaired in a timely manner.
• Responsible for running reports that reflected hours billed and employee timecards.
• Being available at a moments notice to step in as a salesman to assist customer in picking out a computer suited to their needs.
• Generating quarterly pricing changes to stimulate either retail or service growth relevant to changes in the economy.
• Managing server as well as the network applications in our own network.
• Being a customer friendly contact available to the customers for consulting and sales.

Confidential, Corpus Christi, Texas

Computer Technician/Assistant Manager/Shipping Manager

Responsibilities:

• Repair computers and make recommendations for upgrades based on customer needs. Provide technical support over the phone for customers who have purchased Confidential Pre-Built systems and customers who have had a custom built system by Confidential .
• Being a customer friendly contact available to the customers for consulting and sales. Big and small projects concentrating on customer satisfaction.
• Manage the store and make important decisions regarding returns and assisting customers in every way.
• Closing store and process end of day routines such as preparing deposits, logging out sales terminals, preparing reports regarding deposits and final sales for the day. Give input regarding the Confidential ., Shipping Dept. and Sales Floor.
• Council employees regarding store policies and listening to grievances.
• Overseeing the Shipping Department. Responsible for making sure inventory is received properly and that it is added to inventory for distribution to the floor. Actively involved with floor manager to make sure that inventory problems are corrected.
• Worked closely with IT department to make sure our network was running smoothly as well as having a redundant back-up to be able to upload daily reports at end of day.

Confidential, Corpus Christi, Texas

Field Service Computer Technician and In-House Technician

Responsibilities:

• Service technician for calls outside the office, working on computers that ranged from personal computers to large servers.
• Installed software and maintained servers for customers, including data recovery and scheduled system back-ups, as well as backing up important data.
• Repaired computers that were brought in for service and made recommendations based on customer needs.
• Providing first person contact as a people friendly technician to help the customer describe problems to us in a manner in which they feel comfortable.

Confidential, McAllen, Texas

Technical Support Manager/Assistant System Administrator

Responsibilities:

• Overseeing technical support given by staff to customers regarding internet. Familiarized new staff with principles of internet.
• Responsible for opening and closing office and end of day duties. Organized classes for customers that were new to the concept of internet. Organized and maintained work schedule for seven employees.
• Responsible for monitoring Domain Name Servers and re-booting servers.
• Responsible for responding to customer e-mails and making sure the customer was always helped or had their concern handled by the proper department.
• Responsible for servicing customer computers, building new computers for customers, and setting up internet access on systems.
• Setting up workstations with static IP’s based on a non-DHCP network.

Confidential, Edinburg, Texas

Surface Mount Electronic Technician

Responsibilities:

• Line technician for notebook motherboards. Responsible for trouble-shooting component level problems and returning motherboards to production.
• Achieved team leader position and worked more closely with Compaq engineers to solve problems with assembly line.
• Responsible for updating board counts and accessing company intranet to upload data.

Confidential, Pharr, Texas

Electronic Technician

Responsibilities:

• Electronic surface mount technician for company that produced digital pay-telephone systems.
• Responsible for trouble-shooting digital telephone motherboards.
• Achieved lead technician position and worked more closely with Confidential engineers to report problems as this was still an experimental project that used pulse technology (flashable rom) to add and remove credits from pulse cards.
• Assembled systems and monitored burn-in process and post burn-in production results that were reported to production managers.