SUMMARY:

A proven, creative and energetic leader with strong analytical skills, which translates into growth and profitability, serving the best interests of shareholders, customers, employees, and the public.

AREAS OF EXPERTISE:

• Project Management
• Program Manager
• Asset Manager
• Foreclosure Specialist
• QA Tester
• Customer Service
• Phone/Software Application Support
• Team Management
• Contract Negotiation
• Repair Specialist
• Risk Management

SKILLS:

• MS Spreadsheets and Databases (MS Excel, Lotus, MS Access, MS Project)
• Word Processing (MS Word, MS Works MS Office, Outlook)
• Desktop Publishing (MS Publisher, Adobe Photoshop & In Design, PowerPoint, Adobe Illustrator)
• LSAMS, CLM, ReoTrans, Equator, Sharepoint, AS400, IPortal, Homebase, Homesaver, LAMP
• Windows XP and Vista, Windows 2000
• Business Objects
• SAP, SQL
• LPS
• VQ Audit
• FISERV
• C+, C++, Visual Basic and Visual C

EMPLOYMENT:

Repair Specialist

Confidential, Dallas, TX

Responsibilities:

• Worked with third party providers/vendors to efficiently manage outsourced work to required Service Level Agreements (SLAs).
• Coordinated with the listing agent and/or property preservation company to perform repairs.
• Collaborated with business, technology, internal and external auditors to address and ensure risks are being identified, tracked and mitigated.
• Assisted in process and procedure standardization.
• Kept track of all open issues and ensure their timely closure, ensuring communication with vendors, control groups, and necessary stakeholders.
• Ordered appraisals, BPO’s, and repair bids.
• Negotiated with contractors to manage project timeline, scope, budget and risk exposure.
• Monitoring queues, ensuring necessary property preservation work is completed
• Ordered and monitored services such as winterizations, rekeying, board ups.
• Managed the incoming and out going inventory for all regions assigned.
• Collaborate with management and team members to identify and develop process and system efficiencies
• Develops and implements quality control procedures to ensure proper data management
• Develop and document business requirements, including possible system applications
• Create dashboards and monthly reporting metrics for the organization.
• Be responsible for possible hands - on project work, training development and knowledge transfers
• Maintaining effective business relationships with customers
• Reviewing service levels on a continuous basis
• Managed quality data and metrics collection, reporting and related actives

Sr. Foreclosure Specialist

Confidential, Dallas, TX

Responsibilities:

• Process and monitor standard foreclosure proceedings on all assigned mortgage loan files in the pipeline.
• Managed the incoming and out going inventory for all regions assigned.
• Manage cases within the forclosure litigation inventory as assigned by the Supervisor
• Support legal firms with mediations and dispositions on a foreclosure timeline while understanding basic Judical and Non-Judicial foreclosure processes.
• Process all request by assigned attorneys (by email or telephone) for media issues, settlement authority, etc to bring a suit to resolution.
• Receive and process all correspondence received on accounts placed with assigned attorneys.
• Ensure that all actions, discovery and witness request are tracked through LegalFiles or other tracking database.
• Ability to interpret legal statutes and codes.

Claims Researcher

Confidential, Plano, TX

Responsibilities:

• Prepare mortgage claim files for analysis and review by the Independent Consultants claim review staff.
• Managed the incoming and out going inventory for all regions assigned.
• Assemble documents, data and information and upload them to the system of record
• Research questions and compile fully documented loan histories.
• Provide additional diary comments to further explain the research and related documents.
• Access multiple systems to obtain copies of documents, gather data and information relevant to their research and otherwise prepare a case file for analysis and review by the Independent Consultants.

Claims Review Expert

Confidential, Dallas, TX

Responsibilities:

• Reviewed data from invoices, records, computer data and other sources to resolve complex provider payment issues.
• Managed the incoming and out going inventory for all regions assigned.
• Denied or approved reimbursements to settle modification/mortgage issues
• Familiarized with the state and federal laws, rules, regulations, policy and procedures relating to each state’s case.
• Maintained knowledge of all systems necessary for proper claim handling and follow-up
• Performed audits and provided deliverables in the form of report writing or case summaries.
• Gathered large amounts of data to conclude through analysis (understanding business decisions/process through analysis).

Rental Project Manager

Confidential, Dallas, TX

Responsibilities:

• Contributed in the organizational and success of a startup for the Rental Team
• Approved rehab/repair bids, authorized and negotiated repairs needed to ensure the home to be safe and sanitary
• Traveled and interfaced to Property Managements office for the development of stronger client relationship between PM Company and Mortgage Servicers
• Managed Property Management Company, Broker, territories and contractors providing daily task, coaching and evaluating performance
• Worked with MSP for loan modification and created extracts / data loads for CaseAware.
• Developed task reports, presented solutions to problems along with sharing ideas for creative marketing strategies.
• Responsible for utilizing sound negotiations tactics to ensure the actions taken were coordinated and balanced to achieve the overall goal of mitigating credit losses on a limited portion of the REO inventory consisting primarily of low value, aged properties, or tenant occupied homes.
• Assisted in ordering appraisals, bpo and created invoices for payment to vendors
• Managed and on boarded department’s contractors that assisted with job functions
• Served as team lead for the repair process
• Approve rehab/repair bids, authorized repairs needed to ensure the home to be safe and sanitary
• Responsible for working with contractors to make sure repairs were complete and acceptable according to the company policy
• Handled invoice creation for payment to vendors
• Compiled and analyzed financial information for the rental housing market
• Developed integrated revenue/expense analyses, projections, reports, and presentations
• Created and analyzed monthly, quarterly, and annual reports and ensured financial information had been recorded accurately
• Consistently recognized for the ability to meet deadlines and exceed quality assurance standards
• Recruiting, hiring and managing a team of Inventory Counters.
• Routinely provide reports to management for cost control purposes and provide recommendations for training needs

Marketing Asset Manager

Confidential, Lewisville, TX

Responsibilities:

• Managed and marketed REO Assets by executing marketing strategies.
• Negotiated offers, executed sales contracts for closing.
• Assisted with evictions, Clearing title and closing file.
• Approved rehab bids, authorize repairs and submitted invoices for payment.
• Ordered and Analyzed Appraisals and BPO’s to determine the best marketing strategy for each property.
• Assigned and dismissed agents from properties based on their ability to perform.
• Managed the incoming and out going inventory for all regions assigned.
• Demonstrated exceptional interpersonal skills, with the ability to maintain effective working relationships with all levels of the company, including: Evictions, Foreclosure, Marketing, Appraisals, Loan Officers, Closers.
• Assisted with cash for keys to expedite occupant removal from property.
• Effectively managed Arm Task Force Project.
• Utilized Billing Systems & Applications.
• Proactively contacted current customers advising of upcoming ARM in an effort to reach out to prevent loss and by advising of available assistance.
• Performed detailed income and asset calculations to determine customers ability to repay loan.
• Reviewed loan-to-value ratio, credit reports and applications to ensure that each loan met qualifications for ARMED Loan.
• Analyzed customer expenses vs. income to ensure customers ability to qualify for refinancing.
• Examined overall Loan Documentation to ensure accuracy and completeness.
• Inbound calls assisting customers with inquiries and payments and provided customer care to current clients and potential borrowers.
• Resolved billing/service complaints and grievances.
• Created and distributed daily production and compliance reports to the team.
• Managed a full portfolio of time-sensitive loans for post foreclosed properties.
• Executed all strategies to minimize loss severity and frequency on an mortgage portfolios by analysising loan history, asset attributes, and customer contact to determine whether referral for foreclosure was appropriate.
• Counseled home owners on the options that were available to them on preventing home from going to foreclosure.
• Interacted with customers to accurately resolve payment issues on a timely basis, such as delinquent government and conventional mortgage loans
• Documented accounts with written summaries explaining reason for default and additional resolution possibilities.
• Settled delinquencies and negotiated an equitable payment arrangement.

Release Systems Support Analyst (QA Tester)

Confidential, Wichita, KS

Responsibilities:

• Responsible for Quality Assurance Testing for all Mobile Communications & Call Center Systems.
• Created testing strategies, plans, and procedures to ensure the software runs effectively.
• Created/Formulated documents, reports, spreadsheets using MS Excel, primarily.
• Data Networking and Operations
• Internet Protocol technology and services
• Identified problems and suggested improvements for Data Networking, Operations, & IP services.
• Assisted programmers and system analysts to test and debug new programs.
• Improved processes and procedures exercised in software development with the use of effective testing and QA processes.