SUMMARY:

• Over Fifteen years of progressive experience as a Project Coordinator, Jr. Project Manager, Business Analyst, and Senior Technical Writer.
• Experienced in creating Requirement Documents, gathering Business Requirement, Enhancements and Coordinating the Projects with Development and Implementation and working with QA.
• Work closely with development teams during Implementation of Projects.
• As Project Coordinator responsible for all phases of the project life cycle and maintaining the project plans, communicating the progress against the plan, developing and presenting the progress of the project and status reports given weekly on an as needed basis.
• Creating and maintaining project budgets, accumulating time and costs, reviewing and updating the forecast as needed.
• Prepared detailed project requirement documents, data flow diagrams, process flow diagrams and Technical Specification documents for the End - Users.
• As a Technical Writer responsibilities included gathering information from multiple sources to create and write multi-faceted documentation and IT procedures for software and hardware systems.
• Also wrote software training class manuals and instructor guides used in healthcare, finance, and military training classes.

TECHNICAL SKILLS:

APPLICATIONS: EDI Process, Anita, SharePoint 2007 and 2010, PeopleSoft, FrontPage, Release Management ESI EPMO Methodology, Waterfall, Agile, CRs / CSRs, Use Cases (for Release, Application and Team Fields)

LANGUAGES: DOS, PDF, Postscript, Java (familiar), HTML (limited)

PLATFORMS: AS400, TCP/IP, SQL 2005, McAfee Network Intrushield

O/S: MS Windows XP Professional, Windows NT, Windows 2000- 2007, Linux (familiar)

DATABASES: SQL Server (familiar), Lotus Notes DB, REJIS DB

TOOLS: RSA, SnagIT, Trillian, Remedy, Openview Software, Project Methodologies, Project Lifecycles, Adobe PDF, project requirements Documentation, data flow diagrams, process flow diagrams

OTHER: MS Office 2003 / 2007, OpenOffice, MS Project 10, MS Outlook, MS Excel 7 / 10, MS Word 2007 and 2010, Framemaker, MS Web Works, Oracle-multi-tiered application, Visio, Adobe, Smart Draw, PageMaker, Camtasia VPMI, Confidential

BUSINESS EXPERIENCE:

Confidential, St. Louis, MO

Implementation Manager

Responsibilities:

• Implementation Manager for Clients for the 1094 and Confidential, this is a pilot program this year for the Confidential .
• Employees are required to fill out this form similar to the yearly W-2 form for taxes.
• The employer is supplying the information for their company.
• If the employee had no medical insurance it will reflect on their income tax return.
• We are responsible for all user and end-user documentation explaining the Confidential process.

Confidential, St Louis, MO

Project Coordination

Responsibilities:

• Business Analyst, for telecommunications working with development team.
• Tracking the project for integration of provisional funding, business alignment for all projects funded and executed. Hosted twice weekly conference calls with subsidiaries. All tracking was done on spreadsheets and filed in folders in Sharepoint.
• Prepared requirement documentation and tracked all financial projects.

Confidential, St. Louis, MO

Project Coordinator/Documentation

Responsibilities:

• Worked closely with Sr. Project Managers on Projects for the Confidential IT Groups for the PMO which included details from sponsors numerous business.
• Initiated Daily conference calls and scheduled meetings from the onset of pre-work funding, provisional funding Business Alignment, planning full execution funding until all projects were funded and executed.
• The projects were Account Receivable, Account Payable and Procurement Projects from Medco integration with a 10 million dollar budget. Confidential ’ management managed the various phases.
• Oversaw each team member’s phases and detail work assigned on above projects.
• Tracked daily spreadsheets within SharePoint for each project from the scope, starting with the research, requirements preparing for PRB, CSR’s and Change Requests (CR) as needed. Responsible for handling the Go/No/Go for implementation.
• Managed spreadsheets, and created tracking sheets to accurately follow the budgeting on a weekly basis.
• Tracked budgetary dollars for each project to remain financially solvent.
• Hosted conference calls with team members and management, kept logs for budgeting each project.
• All of the above were very high volume projects integrating two corporations.
• The final financial project was billing for merging Medco accounts and customers with Confidential using client based claims through large insurance companies for prescription claims. Many large companies were part of the billing process; WellPoint, DOD, UBC, etc. monthly, weekly, daily and quarterly timeframe.
• Requirements were changed and verified from Medco to ESI.
• All tracking was done through Excel and various areas in SharePoint.
• Participated in daily budget meetings held for all projects and included daily conference calls with the East coast and West.
• Performed requirement changes as needed. This project ran out of funding May, 2014.

Confidential, St. Charles, MO

Project Coordinator/Communication/Office Manager

Responsibilities:

• Worked closely with the IT and financial groups to track the estimates and cost. Close out books for the year-end, set up programs for 2012.
• Project Coordinator maintain budge for Office and IT Department of a leading Home Improvement Company in St. Charles, MO. This position consisted of managing Headquarters and two other divisions who required RFP’s, requirement documents and preparing PowerPoint presentations for management as well as various vendors and perspective customers.
• Trained personnel on new software applications and maintained computer hardware.
• Gathered information to prepare requirements for large projects, followed the budgetary costs, wrote procedural and pricing manuals, trained new hires and all sales staff.
• Used SharePoint to track the progress and status of projects. Had an excellent understanding of interface design patterns and concepts for overall progress of each salesperson and installations for customer.

Confidential, O’Fallon, IL

BA/Senior Technical Writer

Responsibilities:

• Prepared Scope, Life Cycle, and documentation for secure materials.
• SharePoint is required to house all necessary documentation, acronyms and templates for the various projects required for Information Security with the Confidential .
• SharePoint, MS Word, Visio and PowerPoint were essential.
• This position was originally a three year contract but was cancelled due to funding.

Confidential, St. Louis, MO

Analyst

Responsibilities:

• Contracted to analyze the growth of Business Operations and communication between the branches.
• Assessed the company’s growth and held high level meetings with Sr. Management
• Monitored and analyzed product and project performance measures.
• Main objective interview various supervisors and employees within the Business Operation Department - Manager, IT Department Managers and Operational Supervisors.
• Built a Brown Paper presentation with employees giving their points of view and constructive suggestions for future growth for the Business Operational Department with a strong understanding of relational databases.
• Prepared a PowerPoint presentation to Sr. Management and employees with suggestions for improvements in IT, Business Operation, Field Communications and future Training seminars.

Confidential, St. Charles, MO

Project Coordinator

Responsibilities:

• Responsible for overseeing smaller projects with little or supervision.
• Oversee all aspects of the project and the entire life cycle from initiation, execution and close of the project
• Project Coordinator for Office and IT Department of a leading Home Improvement Company in St. Charles, MO. This position consisted of managing all aspects of the project for Headquarters and two other divisions who required RFP’s, requirement document, budgeting each offices quarterly budgets and preparing PowerPoint presentations for management as well as various vendors and perspective customers.
• Trained personnel on new software applications and maintained computer hardware.
• Gathered necessary information wrote procedural and pricing manuals, trained new hires and sales staff.
• Used SharePoint to monitor, analyze and produce project performance measures.
• Report team activities to project management, team, functional experts, and team and project stakeholders.

Confidential

Project Coordinator/Business Analyst

Responsibilities:

• Responsibility for maintaining the budget tracked phases of the merger, to stay on track intense communications with the new division was a main focal point. Created formal project plans, project tracking and milestones using MSProject.
• Differentiate between functional and non-functional requirements for a new out-of-state division joining the dental network for a major Dental Company based in St. Louis, MO within a tight six-month timeline. Worked closely with the project team, scheduled team meetings, prepared agendas and took minutes for reference in the event of timeline problems.
• Work closely with developers for a new division being purchased in Southern part of the US. Developers came to St. Louis every other week. Facilitated conferences with the out-of-town developers to drive out action items from applications developed, what programs they used to develop and why. Facilitated meetings with St. Louis developers to share details and address action items, and formulate list of questions on best way to successfully merge systems. Used MS Word and Visio to document systems. Used MS Project to share timeline for 6/month completion.
• Oversaw testers, and QA, gathered high level requirements by meeting with their management team so we could customize the requirements to their specifications using a defined SDLC for business applications.
• Extensive experience eliciting requirement during real time collaborative sessions with stakeholder located in different geographic locations.
• Worked closely with project team preparing writing functional and high level requirements. Worked with the project team assisting the developers with technical documentation, requirement documents and preparing enhancement documentation.

Confidential

Project/Implementation Coordinator

Responsibilities:

• Performed basic financial analysis including gathering, formatting and presenting information regarding budget status of numerous projects and Confidential .
• Involved appropriate functional units to ensure a seamless project implementation.
• Worked closely with the Team Manager creating formal project plans, project milestones track and communicate project budget status and to track and maintain projects statuses during project lifecycle.
• Worked with development team preparing and managing deliverables.
• As a business analyst prepared high level requirement documents working closely with internal business, product managers, design teams meeting with development team’s project managers, testers, and QA teams. These were high volume projects so timeline was of the essence. Once the requirements document was prepared and the functional specification was discussed, used SharePoint to enter the documentation into e-mails and maintain tracking of the projects to ensure successful deliverable.
• Assisted with tracking and maintenance of the approximately 1,500 - 2000 IT department projects in SharePoint.

Confidential

Project Coordinator/Technical Writer

Responsibilities:

• Supported and small projects including the initiation plan and execution.
• Support Federal IT Government guidelines of Information Security
• Organized SharePoint folders for the group.
• Ensure all documentation, drawings templates, calendars and Diacap documentation was imported into the SharePoint program and kept up to date.

Confidential

Business Analysis/Senior Technical Writer

Responsibilities:

• Worked on Business Plan, chaired and attended meetings for a $10 million dollar Confidential project.
• Gathered requirements with team, tracked the projects progress against the project milestones adjusted timeframes due to testing problems and worked with end-user to maintain working relationship and keeping them advised of the timeframe. Worked many hours overtime to successfully meet deadline.
• Prepared technical documentation for end users and assisted with gathering internal documentation for the HFM and FDM process for the Hyperion Project. Wrote and presented presentations on project status, scheduled project team meetings using Visio flow charts showing the data flow of the project.
• Gathered action items during major meetings with Oracle and Hyperion to implement a successful project, numerous meetings were held to complete this process. All communications about the system and outages are logged in SharePoint.
• Assisted in creating procedural manuals, and training materials by Interviewing Subject Matter Experts and Engineers, reviewing Product Design Specifications and work with Programmers to verify code. Worked with Hyperion experts daily.

Confidential

Project Coordinator/BS /Senior Technical Writer

Responsibilities:

• Responsible for gathering requirements, facilitated project startup through initial creation and set of plans utilizing standard project management tools. Worked closely with the programmers from the Java and .Net development teams.
• Assist Project Managers with time tracking, project proposal, and additional Project Manager tasks.
• Documented test scripts for JDEdwards EnterpriseOne software application development.
• Utilize documentation software including MS Word, Excel, Visio and MS Project, Report Viewer, Trillian, Snagit 8.
• Assisted Dell with preparing their presentation to Executive members for implementing SharePoint 2007.
• The Budget for this endeavor was $475,000 but would save the company approximately $300,000 yearly over five years.
• Coordinated and facilitated BPI meeting while taking and documenting minutes from semi-monthly BPI meetings with Senior VPs and other executives in discussions that required action items and major decisions.

Confidential

Senior Technical Writer

Responsibilities:

• Heavily utilized Framemaker 6.0 for documenting various processes of the development of air conditioners for residential and commercial use. Worked with engineers for explanation of the various products. Personally took products apart in order to thoroughly understand and create 100% exact product documentation. Documentation consists of Installation, Operation and Maintenance, and User Manuals.
• Utilized Webworks Publisher to publish developed documents online.
• Responsible for developing documentation of the network configuration for IS racks worldwide.
• Gathered user requirements from technical and non-technical audiences including various designers, engineers and developers. Let brainstorming sessions on new parts being developed for the cooling system.
• Developed documentation utilizing Frame maker, Lotus Notes Repository and Lotus notes e-mail.
• Responsible for presentations using PowerPoint and MS Word.
• Utilized Outlook, MS Word, MS Excel, MS Project, Test Director, Portal, and PowerPoint.

Confidential

Business Analyst/Technical Writing Specialist

Responsibilities:

• Documentation consisted of designing forms, graphs/charts, wrote new policy and procedures for the Claims Department implementing new HIPPA rules and regulations with all specifications and updated documentation.
• WellPoint sent out rules and regulations on HIPPA, how it was to be instituted in our daily work at Confidential . Once this information was read and studied we took an on-line Q&A to become certified for WellPoint. We were urged to obey this privacy act for any files or documentation we came across or wrote in the future. Wrote and trained new employees on the HIPPA regulations.
• Documented technical requirements including writing technical specifications , designing templates, designing and writing test plans , write and prepare training modules , create and write User Manuals and User Request Requirements.
• Assigned to EDI task force to investigate and resolve problems with electronic claim transfers which was costing the company $1,000,000 in only six months. EDI and WEB MD were not communicating and claimant's bills were not being processed properly. The goal was to find an effective solution to allow EDI and Web MD to communicate.
• Web MD is a special project assigned to myself and the EDI development team. Each morning met directly with the WellPoint senior management and senior developers to review Action Items. Then in the afternoon met directly with the development team and the senior developer to review and analyze code errors and find resolution to the morning Action Items. This included finding the development errors. In order to resolve the errors, the development team had to re-write the code.
• Worked closely with the senior developer of the development team while the code was being rewritten in order to document new code thoroughly.
• Produced documentation for the Product Management group. Gathered and transcribed all twice daily meeting notes. Used Visio flow charts to graph and chart all changes in detail.
• Once the errors were successfully resolved by the development team, used Visio, Word and MS PowerPoint to create a written presentation that included documentation of the newly written code and presented to the senior management team.

Confidential

Business Technology Analyst / Project Coordinator

Responsibilities:

• Established policies, processes & procedures to develop, distribute and maintain the baseline cost of operating the IT environment, ensure the IT budget remains within set guidelines, and financial reporting to Senior Level Management along with recommendations.
• Facilitated the 2003 IT Budget Planning Process by gathering and reporting the current 2002 baseline costs (direct and indirect) and forecasting all resulting costs impacts to the 2003 Budget.
• Provided necessary financial information for forecasting the annual Network & Computing Engineering/Enterprise Architecture Budget.
• Ensured that Network & Computing Engineering/Enterprise Architecture remain within financial and budgeting parameters through the management of all capital and non-capital expenditures.

Project Lead

Confidential

Responsibilities:

• Responsible for all new projects, which were received company-wide.
• Prepared new projects for a weekly Triage meeting with Senior Management, which required verification of the IT requests and made sure a Project Manager, was available to handle the project.
• Minutes were taken and transcribed and distributed to the Senior Management as well as the Triage team.
• Responsible for tracking of 700 projects. Gathered project detail and information.
• Continuous analysis verifying project detail accuracy and ensure pro jects were running smoothly. .

Confidential

Technical Writer

Responsibilities:

• Prepared secured documentation for the Network CommandCenter using MS Word, RSA, and additional security training programs.
• Prepared timelines for various projects in MS Project.
• Prepared Disaster Recovery documentation for the department
• Documented meeting discussions which were transcribed daily.
• Created presentations in MS PowerPoint.
• Prepared documentation working with round the clock supervisors in the Network Command Center gathering the daily procedures for training material.

Confidential

Project Lead /Technical Writer

Responsibilities:

• Project Manager responsible for gathering all technical requirements for various projects to update their AS400 Mainframe system.
• Oversee the writing of new procedures for all Reference, User and Training Guides for the AS400 and how the system worked.
• Responsible for handling customer service and enabling the customer to utilize the system in a more effective manner.
• Created training guide written to assist all new drivers; order-takers and secretarial personnel.
• Training classes were conducted and on a monthly basis as a formal presentation to ensure that the customer was happy with the quality of service they were given.