SUMMARY OF QUALIFICATIONS:

• Can provide expedite services and procedural services.
• Able to lift 25 to 70 pounds on a regular basis.
• Can type 40 - 50 wpm.
• Advise customer on appropriate action.
• Can anticipate questions coming from understanding customers (internal, external) peers, subordinates, and superiors with gathered exchange of information to generate, expressed oral skills or written communication skills and providing a solution.
• Exceptional customer service in person, contact phone, message, and email.
• Can provide a personal connection through a sincere manner making a positive and memorable experience for the customers.
• Can work days and holidays.
• Can be able to sit or stand long periods of time.
• Can remain calm and cool during peak company periods.
• Understand the activities of business development.
• Self-motivated, organized, resourceful and possess excellent communication skills.
• Strong desire to succeed; firm resilience, and firm perseverance.
• Can understand a procedural escalation for problems that are considered complex/next-step/high priority.
• Resourceful when conducting research during troubleshooting problems and providing solutions.
• Able to conduct installation, maintenance, and troubleshooting of components that deal with hardware, software, and computer repair.
• Professional focus is to maintain networking equipment and monitor operations of the information systems infrastructure.
• Support IT related equipment such as printers, fax machines, and copiers.
• Provide excellent customer support to our on-site and remote employees via phone and/or remote desktop sessions.
• Maintenance, monitoring, and troubleshooting of all company workstations systems.
• Security monitoring and maintaining security patches and updates.
• Vulnerability Management and compliance reporting.
• Desktop and Server hardware setup and configuration.
• Can troubleshoot Laptop/Desktop, hardware and software break/fix installation and maintenance, etc.
• Working knowledge of Word, Excel, Power Point, Outlook and Skype.
• Prepare various activity reports and respond to data and metrics calls.
• Interacts daily with supervisor, peer groups, and customers.
• Skills, knowledge, and understanding of service backup, recovery systems, image captured, and deletion wipe out data procedures.
• Setup Wi-Fi and Bluetooth devices.
• Can assist and train workers to properly use and manage organization IT resources.
• Can provide services to organization’s IT local area.
• Prepare user add/delete authentication and password management for user accounts.
• Certified with skills, knowledge, and understanding in IT Computer Repair of hardware and software procedures in installation, uninstallation, and configurations.
• Familiar to include hands on experience with SQL database and report formats.
• Have skills, knowledge, and understanding in upgrading hardware devices and software.

TECHNICAL SKILLS:

Operating Systems: Windows XP, Windows Vista, Windows 7, Windows Server 2008, Linux, Ubuntu, Windows 8,Window 10

Hardware: Generic /brand computers, laptops, hubs, switches, routers, Printers, Cables (twisted pair, coaxial, fiber optics, etc.)

Software: Visual basics, Python, Microsoft SQL 2008, Windows Server 2008, Linux, Ubuntu, Microsoft Exchange Server 2007, Cisco, NMAP, Putty, Wire shark, Zen map, Filezilla, VMware, Microsoft Office 365, Microsoft Project 2010, Norton, McAffee, Bitdefender,Outlook.

EMPLOYMENT HISTORY:

Confidential

First Line Technician

Confidential, San Diego, CA

Soldier/Maintenance

Confidential, Fort Hood, TX

Soldier/Maintenance

Responsibilities:

• Resourceful when conducting research during troubleshooting problems and providing solutions.
• Able to conduct installation, maintenance, and troubleshooting of components that deal with hardware, software, and computer repair.
• Professional focus is to maintain networking equipment and monitor operations of the information systems infrastructure.
• Support IT related equipment such as printers, fax machines, and copiers.
• Provide excellent customer support to our on-site and remote employees via phone and/or remote desktop sessions.
• Maintenance, monitoring, and troubleshooting of all company workstations systems.
• Security monitoring and maintaining security patches and updates.
• Vulnerability Management and compliance reporting.
• Desktop and Server hardware setup and configuration.
• Can troubleshoot Laptop/Desktop, hardware and software break/fix installation and maintenance, etc.
• Working knowledge of Word, Excel, Power Point, Outlook and Skype.
• Prepare various activity reports and respond to data and metrics calls.
• Interacts daily with supervisor, peer groups, and customers.
• Skills, knowledge, and understanding of service backup, recovery systems, image captured, and deletion wipe out data procedures.
• Setup Wi-Fi and Bluetooth devices.
• Can assist and train workers to properly use and manage organization IT resources.
• Can provide services to organization’s IT local area.
• Prepare user add/delete authentication and password management for user accounts.
• Certified with skills, knowledge, and understanding in IT Computer Repair of hardware and software procedures in installation, uninstallation, and configurations.
• Familiar to include hands on experience with SQL database and report formats.
• Have skills, knowledge, and understanding in upgrading hardware devices and software.