SUMMARY:

Organized professional with over 19 years of Information Technology, Website administration and creative design experience. Exceptional oral communication and proofreading skills. Attention to detail. Advanced in Microsoft Word, PowerPoint, Excel. Able to articulate technical content to meet the needs of the desired audience. Client Centered. Can help continue the success of your business. Results Driven

EXPERTISE AREA:

• Documentation Creation, Business Analysis
• Project Implementations
• Instructional Design and Support
• Content Development
• Process Improvement
• System Testing
• User Acceptance Testing
• IT Systems Process Documentation
• Technical Writing
• Change Management Procedures Website Comin

PROFESSIONAL EXPERIENCE:

Confidential, Little Rock, AR

Educational Technology Resources Specialist

Responsibilities:

• Developed digital communications for advertising eLearning workshops that increased workshop attendance from 3 attendees per session to 8+ attendees per session
• Created interactive technologies for student learning using Articulate Storyline and Studio Create graphics for digital display such as posters, flyers, invitations, course banners
• Worked with Creative Services to ensure all created graphics met branding guidelines using AP Style Guides and UAMS created writing guidelines
• Utilized graphic design theory - form to create Visual Academic Posters for faculty in the College of Health Professions, College of Nursing, and All Academic areas
• Organized video shoots for the College of Health Professions Deans welcome videos
• Updated the departmental website with content and digital display banners for upcoming events using Wordpress. Designed invitations, flyers, and posters to advertise upcoming events in the Office of Educational Development

Confidential, Little Rock, AR

Technical Editor

Responsibilities:

• Conducted live, remote training sessions for 50+ data collectors and developed change management improvement process for the Information Research Study Team of 12
• Created training manuals for 100+ users of the Confidential ’s Study Software
• Created release notes in a timely manner that went out every week through email and message boards to notify 200+ team members from data collectors, trainers, and project managers and performed user acceptance testing(UAT) on software systems and documented test results

Confidential, Little Rock, AR

Curriculum Development Specialist

Responsibilities:

• Utilized Microsoft PowerPoint to develop 20 How-to-lessons for over 80 Weatherization professionals in the state of Arkansas based on employer needs.
• Designed program Curriculum based on best practices for Arkansas National Standards in weatherization.
• Conducted research in the field for training needs in weatherization and consulted with subject matter experts weekly and serviced over 10 counties in Arkansas with the published weatherization curriculum
• Performed digital photography on training sites to in corporate images into Learning Modules and recommended course authoring tools and technology solutions for learning and taught 20+ non-traditional students in each class basic computer skills, document creation, and database management

Confidential, Little Rock, AR

Business Analyst

Responsibilities:

• Responsible for implementing enhancements and upgrades for various system applications.
• Ensured that users’ needs were met during implementation by conducting post-implementation tests and providing continued system support.
• Acted as system support expert on various special projects.
• Project lead, Developed and maintained process for submitting requests for system enhancements/upgrades.
• Ensured that procedural bulletins were updated to reflect changes to all Technical Support areas of the company for 100+ tech support representatives.
• Created Statements of Need for enhancements and performed testing from created/approved test cases.
• Updated documentation to reflect new system enhancements.
• Ran queries for Trouble Management System, importing/exporting data into Excel spreadsheets for cost justifications and provided support to users of The Trouble Management System and Ran mainframe reports, created wireline reports, served as business owner for PAM/Infranet enhancements.

Website Administrator - LAN Desktop Support

Confidential

Responsibilities:

• Managed image loading and planned development for company website.
• Ensured data integrity and performed troubleshooting, research and documentation duties

Confidential, Little Rock, AR

Technical Analyst

Responsibilities:

• Performed COBOL coding, debugging, troubleshooting, and documentation for conversion projects.

Confidential, Little Rock, AR

Business Office Technology Instructor

Responsibilities:

• Helped students with job placement and independent living skills
• Trained students on basic computer and career skills. Identified training needs and assessed student progress and kept weekly progress reports
• Performed weekly focus groups and class performance evaluations documenting performance for 5th week students ages 16-24
• Created and maintained learning objectives, lesson plans, syllabi, and class schedules

Confidential, Little Rock, AR

Instructor

Responsibilities:

• Kept abreast of technological changes and Coordinated and gained approval for guest speakers and provided leadership and advice to students as well as helped students perform job searches and prepare for interviews.